Chanel Employee Reviews
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Amazing place to work
Account Manager (Current Employee) - United Kingdom - 26 January 2023
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The most useful review selected by IndeedGreat brand with good job opportunities for progression. Amazing training and treated like part of the family. Amazing perks and benefits. Beautiful products to work with.
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Good Company
Sales Assistant (Former Employee) - Kent - 2 October 2023
Good company to work for. Great products and lots of fun to get to know the products and to work for them. I would recommend working for them if you love the brand!
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Jobs at Chanel
Poor Management
Administrator (Former Employee) - London, Greater London - 2 October 2023
Poor management, no room for development or support. High employee turnover. Great perks such as staff parties and staff discount. Nice offices and good pension.
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Proactive
Distribution assistant (Former Employee) - Croydon - 15 August 2023
Picking and packing and dealing with invoices and sending stuff out on the pallet picking the correct items by hand held scanner some lovely ppl that I work with but there is a lot favouritism there
Pros
Good salary
Cons
Some bad management and favouritism
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Nasty people, nasty company
Sales Consultant (Current Employee) - London, Greater London - 6 July 2023
Vile company Management are horrible No progression Expect the world but give nothing back Area managers and regional managers absolutely vile Training is horrific Wages terrible Avoid like the plague
Pros
Nothing At all
Cons
Everything do not work for chanel
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Insights into Chanel
What people like
- Inclusive work environment
- Feeling of personal appreciation
- Ability to meet personal goals
Vile company
Sales Consultant (Former Employee) - West Midlands - 6 July 2023
Horrible company to work for, it’s like a cult, if your face fits you are fine, you can’t have an opinion or be yourself. They are bullies and will do anything to get you out. They always make you feel as you are doing something wrong. Stay well clear on working for Chanel, unless you have no opinion or back bone. Really nasty horrible company would definitely not recommend.
Pros
None
Cons
Micro manage, long hours, no praise, area managers get away with anything, training is horrific, wages are really bad.
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Just simple mayhem and crazy
Sales Assistant (Former Employee) - London, Greater London - 4 July 2023
Completely crazy working environment no one cares about you because your simple a number to them they act nice but it’s all a mirage lots of people that are unprofessional
Pros
Good shifts
Cons
No help
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Stay clear
Customer Service Assistant (Former Employee) - London, Greater London - 16 June 2023
The condition and environment were beyond horrible. The long hours were draining and by all means this is a place I will be not attending because of the conditions
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Bad experience
Maintenance Engineer (Former Employee) - London - 23 April 2023
Chanel is a good company like many but the people who work for this company they are the the best, it's better to work for a different company like Richemont or maybe try Chanel in a different country.
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Stressful
Beauty Consultant (Former Employee) - London - 5 January 2023
Account Manager was impossible to work with made me feel incompetent at times even though I was hitting targets and had great interaction with customers. Managers micromanage everything you do yet don’t do the same when it comes to themselves.
Pros
Training staff discount after probation
Cons
Long hours poor pay poor management
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Fast paced
Beauty Advisor (Former Employee) - Edinburgh, City of Edinburgh - 11 October 2022
Fantastic perks, training is fabulous. Lots of personal development. Working in store can be challenging as you have different management styles. Long opening hours especially at Xmas
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Great expirience
Client Advisor (Former Employee) - Monachlogddu, Pembrokeshire - 10 October 2022
I have a great expirience at chanel Monaco, the evnvironment it is really nice and everyone is friendly, the benefits that you receive are for sure worth the job
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Great commission, with sales pressure
Account Manager (Former Employee) - Manchester City Centre, Greater Manchester - 9 June 2022
Great opportunity to learn about the luxury market, my counter was within Boots so had lots of support from them. Management could micromanage but gave support when needed. Overall a great place to learn and can earn a lot of commission if hitting sales targets
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Fast paced, great brand to represent
Brand Specialist (Former Employee) - London, Greater London - 19 March 2022
Overall great company with perks of the job. Management are the main reasons why i left. Pros: Discounts Great products Cons: Long hours Management
Pros
Discounts
Cons
Long hours
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Run away
Customer Assistant (Current Employee) - London - 1 March 2022
The worst job of my life in customer service !! During the interview everything seems fine and also on your first day however you will notice people some people are very stressed and an awkward atmosphere in the office . The office are constantly cold and everyone complaints about it however because one of the manager is hot then the window has to be left open until you catch a cold so he doesn’t care about other people ( selfish ) Training is non existant there is no structure it’s more like just get on with it ( excuses after excuses in regards to training ) The job it’s self isn’t hybrid if you work for OB although advertised because the manager who runs the group live at work so he expect his puppets to also reside at work . In regards to commission it’s isn’t discussed during meeting so there is no transparency . It’s not worth the stress fund something else .
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A challenging and disappointing workplace
Account Manager (Former Employee) - Bury St. Edmunds, Suffolk - 22 February 2022
Throughout my time with Chanel I was immensely proud to represent this wonderful company. However the attitude is always because Chanel have given you a job you should be grateful and there is never any recognition for the efforts and dedication rendered. Targets were generally just out of reach, so full commission potential is rarely attainable. Most other beauty houses I have worked for provide free product allocation, not the case here, you are able to purchase discounted products every 3 months upto a maximum of £175. Management offered little support and I seen a lot of dedicated and talented people leave the company because it was not what it once was, and they were allowed to leave, with less than desirable members of staff remaining.
Pros
Globally recognised company, nice commission schemes
Cons
No recognition for your efforts, outdated management and attitudes Far too staid for a company of this level
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Don’t be fooled by the brand. It’s a terribly run company with toxic people
Fragrance specialist (Former Employee) - Birmingham, West Midlands - 18 January 2022
The only good thing about this position is the free products or discounted stuff you get. Plus the training program is quite good as you get to stay in a nice Mayfair hotel. However the people that work for this company and truly toxic and horrible. Everybody thinks they are something special because they work for ‘Chanel’. Upper management used to ignore the team when they walked onto the counter and only speak to the business manager and just completely ignore you. They do nothing for your career and if your not someone who sucks up to the managers and ‘fits’ in then you won’t get anywhere. Prepared to be fake if you want to progress. Lots of other great brands to work for in beauty, stay clear.
Pros
Free and discounted products
Cons
Terrible management, Bullying, horrible people everywhere throughout the company, no progression, horrible competitive environment
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I worked here when Chanel were in Debenhams, in the late 90's
Beauty Consultant (Former Employee) - Debenhams - 30 December 2021
Enjoyed working for this company. Great training, lovely uniforms. Great staff allocation of products and staff discounts. (. All new products lauched trained on and gifted ) Targets were fair and fun to work towards. Fantastic yearly seminars, we even went to Disney land Paris ! Very much enjoyed running a busy counter with 2 staff members . Loved all the products I was selling Liked the vibe of working in a department store .
Pros
Free products
Cons
Long hours
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Lots of free products
Sales Assistant (Former Employee) - Essex - 15 November 2021
Free products. Can earn commission. Good hours. Good incentive schemes. Sales driven. And sales incentives. Very competitive field. Good team and progression
Pros
Free products.
Cons
Hard sales
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High paced and rewarding job
Channel Account Manager (Current Employee) - Dudley - 13 March 2021
I thoroughly enjoyed working for Chanel for 18 years. I learnt a lot about management skills, customer service and hitting targets. It is fast paced, highly rewarding and I loved the healthy competition of building growth of a counter.
Pros
Being part of an iconic brand
Cons
None
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Best job I’ve ever had!
Makeup Artist (Former Employee) - Liverpool - 8 March 2021
Amazing place to work, for such a prestigious and well known brand. Benefits and perks are amazing in terms of discount and product allowance, better than any other brand I have worked for previous.
Pros
Discount
Cons
Target driven
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Ask a question about working or interviewing at Chanel. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.9 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.8 out of 5 stars for Management
4.0 out of 5 stars for Culture
Questions about Chanel
- What was the most challenging part of your role at Chanel?5 people answered
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- What is the work-from-home policy at Chanel?3 people answered
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- What is a typical day like for you at the company?2 people answered
- Is Chanel hiring new workers during the COVID-19 outbreak?2 people answered
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