Chanel Employee Reviews

Great brand with good job opportunities for progression. Amazing training and treated like part of the family. Amazing perks and benefits. Beautiful products to work with.

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Good Company

Sales Assistant (Former Employee) - Kent - 2 October 2023

Good company to work for. Great products and lots of fun to get to know the products and to work for them.I would recommend working for them if you love the brand!

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Jobs at Chanel

Security Officer - House of Learning & Client Care

London

5 days ago

Poor Management

Administrator (Former Employee) - London, Greater London - 2 October 2023

Poor management, no room for development or support. High employee turnover.Great perks such as staff parties and staff discount. Nice offices and good pension.

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Proactive

Distribution assistant (Former Employee) - Croydon - 15 August 2023

Picking and packing and dealing with invoices and sending stuff out on the pallet picking the correct items by hand held scanner some lovely ppl that I work with but there is a lot favouritism there

Pros

Good salary

Cons

Some bad management and favouritism

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Nasty people, nasty company

Sales Consultant (Current Employee) - London, Greater London - 6 July 2023

Vile companyManagement are horrible No progressionExpect the world but give nothing backArea managers and regional managers absolutely vileTraining is horrificWages terribleAvoid like the plague

Pros

Nothing At all

Cons

Everything do not work for chanel

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Insights into Chanel

Based on 16 survey responses

What people like

Inclusive work environment
Feeling of personal appreciation
Ability to meet personal goals

Vile company

Sales Consultant (Former Employee) - West Midlands - 6 July 2023

Horrible company to work for, it’s like a cult, if your face fits you are fine, you can’t have an opinion or be yourself. They are bullies and will do anything to get you out.They always make you feel as you are doing something wrong.Stay well clear on working for Chanel, unless you have no opinion or back bone.Really nasty horrible company would definitely not recommend.

Pros

None

Cons

Micro manage, long hours, no praise, area managers get away with anything, training is horrific, wages are really bad.

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Just simple mayhem and crazy

Sales Assistant (Former Employee) - London, Greater London - 4 July 2023

Completely crazy working environment no one cares about you because your simple a number to them they act nice but it’s all a mirage lots of people that are unprofessional

Pros

Good shifts

Cons

No help

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Stay clear

Customer Service Assistant (Former Employee) - London, Greater London - 16 June 2023

The condition and environment were beyond horrible. The long hours were draining and by all means this is a place I will be not attending because of the conditions

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Bad experience

Maintenance Engineer (Former Employee) - London - 23 April 2023

Chanel is a good company like many but the people who work for this company they are the the best, it's better to work for a different company like Richemont or maybe try Chanel in a different country.

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Stressful

Beauty Consultant (Former Employee) - London - 5 January 2023

Account Manager was impossible to work with made me feel incompetent at times even though I was hitting targets and had great interaction with customers. Managers micromanage everything you do yet don’t do the same when it comes to themselves.

Pros

Training staff discount after probation

Cons

Long hours poor pay poor management

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Fast paced

Beauty Advisor (Former Employee) - Edinburgh, City of Edinburgh - 11 October 2022

Fantastic perks, training is fabulous. Lots of personal development. Working in store can be challenging as you have different management styles. Long opening hours especially at Xmas

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Great expirience

Client Advisor (Former Employee) - Monachlogddu, Pembrokeshire - 10 October 2022

I have a great expirience at chanel Monaco, the evnvironment it is really nice and everyone is friendly, the benefits that you receive are for sure worth the job

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Great commission, with sales pressure

Account Manager (Former Employee) - Manchester City Centre, Greater Manchester - 9 June 2022

Great opportunity to learn about the luxury market, my counter was within Boots so had lots of support from them. Management could micromanage but gave support when needed. Overall a great place to learn and can earn a lot of commission if hitting sales targets

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Fast paced, great brand to represent

Brand Specialist (Former Employee) - London, Greater London - 19 March 2022

Overall great company with perks of the job. Management are the main reasons why i left.Pros:Discounts Great products Cons:Long hoursManagement

Pros

Discounts

Cons

Long hours

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Run away

Customer Assistant (Current Employee) - London - 1 March 2022

The worst job of my life in customer service !! During the interview everything seems fine and also on your first day however you will notice people some people are very stressed and an awkward atmosphere in the office . The office are constantly cold and everyone complaints about it however because one of the manager is hot then the window has to be left open until you catch a cold so he doesn’t care about other people ( selfish ) Training is non existant there is no structure it’s more like just get on with it ( excuses after excuses in regards to training ) The job it’s self isn’t hybrid if you work for OB although advertised because the manager who runs the group live at work so he expect his puppets to also reside at work . In regards to commission it’s isn’t discussed during meeting so there is no transparency . It’s not worth the stress fund something else .

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A challenging and disappointing workplace

Account Manager (Former Employee) - Bury St. Edmunds, Suffolk - 22 February 2022

Throughout my time with Chanel I was immensely proud to represent this wonderful company. However the attitude is always because Chanel have given you a job you should be grateful and there is never any recognition for the efforts and dedication rendered.Targets were generally just out of reach, so full commission potential is rarely attainable. Most other beauty houses I have worked for provide free product allocation, not the case here, you are able to purchase discounted products every 3 months upto a maximum of £175. Management offered little support and I seen a lot of dedicated and talented people leave the company because it was not what it once was, and they were allowed to leave, with less than desirable members of staff remaining.

Pros

Globally recognised company, nice commission schemes

Cons

No recognition for your efforts, outdated management and attitudes Far too staid for a company of this level

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Don’t be fooled by the brand. It’s a terribly run company with toxic people

Fragrance specialist (Former Employee) - Birmingham, West Midlands - 18 January 2022

The only good thing about this position is the free products or discounted stuff you get. Plus the training program is quite good as you get to stay in a nice Mayfair hotel. However the people that work for this company and truly toxic and horrible. Everybody thinks they are something special because they work for ‘Chanel’. Upper management used to ignore the team when they walked onto the counter and only speak to the business manager and just completely ignore you. They do nothing for your career and if your not someone who sucks up to the managers and ‘fits’ in then you won’t get anywhere. Prepared to be fake if you want to progress. Lots of other great brands to work for in beauty, stay clear.

Pros

Free and discounted products

Cons

Terrible management, Bullying, horrible people everywhere throughout the company, no progression, horrible competitive environment

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I worked here when Chanel were in Debenhams, in the late 90's

Beauty Consultant (Former Employee) - Debenhams - 30 December 2021

Enjoyed working for this company. Great training, lovely uniforms.Great staff allocation of products and staff discounts. (. All new products lauched trained on and gifted )Targets were fair and fun to work towards.Fantastic yearly seminars, we even went to Disney land Paris !Very much enjoyed running a busy counter with 2 staff members .Loved all the products I was selling Liked the vibe of working in a department store .

Pros

Free products

Cons

Long hours

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Lots of free products

Sales Assistant (Former Employee) - Essex - 15 November 2021

Free products. Can earn commission. Good hours. Good incentive schemes. Sales driven. And sales incentives. Very competitive field. Good team and progression

Pros

Free products.

Cons

Hard sales

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High paced and rewarding job

Channel Account Manager (Current Employee) - Dudley - 13 March 2021

I thoroughly enjoyed working for Chanel for 18 years. I learnt a lot about management skills, customer service and hitting targets. It is fast paced, highly rewarding and I loved the healthy competition of building growth of a counter.

Pros

Being part of an iconic brand

Cons

None

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Best job I’ve ever had!

Makeup Artist (Former Employee) - Liverpool - 8 March 2021

Amazing place to work, for such a prestigious and well known brand. Benefits and perks are amazing in terms of discount and product allowance, better than any other brand I have worked for previous.