Work wellbeing score is 60 out of 100
3.2 out of 5 stars.
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Charlotte Tilbury Employee Reviews

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United Kingdom47 reviews

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3.1Work-life balance

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Great perks but it comes with non stop high pressure. Hardly any opportunities to grow. Loads of free makeup, fun trips and it’s always nice to know you’re working for the most popular company on the beauty floor.
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As messy as 3 day old mascara

What is the best part of working at the company?Staff discount and occasional gifting were goodWhat is the most stressful part about working at the company?Shambolic management, lack of professionality across the business, low pay and as a result very inexperienced staff. Toxic blame culture, with no personal accountability.What is the work environment and culture like at the company?Office is pleasant, company communications are infantile and banal and completely uninformativeWhat is a typical day like for you at the company?A series of meetings with no actions being followed up by others
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Insights into Charlotte Tilbury

Based on 17 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Time and location flexibility
  • Support from manager

Avoid at all costs

The worst decision I’ve ever made was joining Charlotte Tilbury. There’s a lot of unorganisation and pretty much no streamlined processes which means it’s so hard to get things across. Also super high turnover
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Very professional

Amazing place to work for those who want to learn sales and team work. You need to be hardworking and responsible. The money is great plus bonuses. Loved it there
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Great incentives

Good commission structure and incentives however would be good if commission was guaranteed and not purely target based as sometimes you feel un rewarded for a months hard work


Free makeup!


Understaffed at times
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Just no

Management were awful, fraudently adding sales that were extra at the end of the week on their personal sales. Its all about your look and how you fit in with the Managment team, don't speak up or you'll be out the door, listen to their unprofessional comments about staff and people within the store. Not cool


Free makeup


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Stay way! Toxic engineering environment.

As a software engineer in this role, my manager was hardly present and seemed to lack any effective leadership skills. The worst part was the hiring manager and manager, who had a habit of hiring people who could barely code and this ended up slowing down the workloads of the other engineers. The expectation was that I come into the office 3 days a week, which was a bit restrictive. The pay was not great, and I found it frustrating that the head of tech makes daily poor decisions and seems to lacks any leadership qualities. Employee retention was low, which was surprising given the company seemed to have high expectations for their employees. The tech stack was outdated, which made things difficult and created unnecessary challenges. Overall, this is a role not worth considering unless you are desperate for a job.




engineering management.
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Competitive & fast paced

Great experience, great pay, lovely brand but very sales oriented.You wouldn’t often do makeovers but more sales based there’s a lot of competition as it’s a big team.And lots of managers on the counter that do micro manage you, personality isn’t allowed ..Only the Charlotte way is allowed.Great experience on your cv thought and bonuses aswell also allocation is every few months for new products launched.
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Incredible place to work

Such a great place to work. Everyone is friendly and helpful and the management really do care. The head office is London is so beautiful as well, you get really excited to go in!


Great people, good work life balance


None really
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Great staff

It get very busy but the people you work for make it 100% easier! You do get some horrible customers but the staff and team leaders are always happy to help and understanding.
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Overall i havent had the best experience but its made me a stronger person. The senior management team are very narcissistic and patronising. I loved the people on my team but i cant say anything good about the company.
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Not a job for someone who doesn’t want to work hard.

Beautiful products, great benefits such as discount & gratis. Salaries aren’t moving in line with living wage. Commission is becoming more difficult to make due to increasing targets.
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Team are lovely but you get given high sales targets which are not met easily.

Sales targets are very high and demotivating. Micro managed even down to how many of each product in each category we should be selling. The products are good but staff not treated well at all including management are not appreciated.Lots of pressure, often late going home and hard work and overtime is not recognized, more a norm. Cool company to work for but not a glamourous job.


Team are friendly Management are nice


-No work life balance - they make so much money but pay very little -Overworked
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Great place to work and amazing team

Loved the whole journey and learned a lot as was my first job in makeup. Superb quality of products generous staff discount. Very supportive management and lovely and fun colleagues .
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Fab benefits and good overall atmosphere

Loved working here as a Christmas temp. Fab benefits/ opportunities and both staff and customers were lovely. Training was amazing and everyone was so welcoming and helpful!


Fab opportunities and benefits


Fast paced at times
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High expectations but not often rewarded

Working hard in any retail business is a challenge , the expectations are very high, demanding targets and those who over achieve and do more are expected to do more for nothing in return.


Good Gratis


Over worked, pressure. No progression
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I didn’t personally enjoy it

Wasn’t a very fun environment to work in. It felt like being back at school as colleagues were always gossiping and trying to get people in trouble. The manager had openly said she had lied on her CV and had never worked as a manager prior to that role.


70% off of makeup


Mostly everything else
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I enjoyed working here to a degree. Lack of growth in the company and poor management pushed me to leave. In saying that I did enjoy working at CT. the culture was cool
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Christmas temp

Love my job here as a Christmas temp. The pay is above minimum wage and the amount of goodies I've had from my management is amazing. Everyone on the counter is so friendly and helpful.
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Amazing job

The most amazing job I loved every minute of working for a fantastic company and with a fantastic team! I am grateful for every opportunity I was given with the company.
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Horrendous place of work

I was bullied from day one when I worked on that counter. A very cliquey atmosphere and very biased. Poor management and very difficult to communicate with senior members of management. I put in two grievance complaints in the space of a month and nothing got done about it. I only worked for the company for three months and in the end I walked out and never went back. Not normally the way I would go around things but it was just too unbearable. The only upside was the beautiful products and the salary isn’t bad for a makeup artist role.


Beautiful products


Horrible people/high staff turn over across every Charlotte Tilbury counter
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Overall rating

Based on 89 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.2 out of 5 stars for Culture

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