Chubb Insurance
3.7 out of 5 stars.
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Chubb Insurance Employee Reviews

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United Kingdom52 reviews

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3.7Work-life balance

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Completely disorganized company

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Working for Chubb as a Policy Administrator. These people have no clue how to work productively, they don't know the words "Continuous Improvement", "Quality Control", "Process Improvement" etc.. I don't know how this company has survived up to now. They have no Knowledge Base in place, no real Process documented, the team leaders have no clue what is going on in their own team, everyone's cheating and everyone hates their job. It's a pitty cause the people are definitely nice people, they're not mean or anything like that, but they just have no clue on how to run Operations and Processes.

Pros

in the city centre

Cons

everything
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Great company

Great company to work for and the people are great too. Love working for chubb. Good work life balance and fair salary for the type of work conducted.
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Insights into Chubb Insurance

Based on 4 survey responses
Areas for improvement
  • Feeling of personal appreciation
  • Sense of belonging
  • General feeling of work happiness

Customer Service

It was quite and I didn't learn nothing. Management were not good. Workplace culture was not good either. I was stressed in this job because they discriminated me because of my disability.

Pros

None

Cons

None
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Good company

What shame with chubb let there guarding side go I had really good management team and it was fair company to work for with loads of benefits. Plus office was in town it was Easy to get hold of management I miss working for chubb

Pros

Paid hour lunch

Cons

Long hours and travelling
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I wouldn't go back

There is a hostile and discriminatory environment which management will do nothing about if it will hinder short-term productivity in any way. There were frequent instances of harassment and workplace bullying which the management were all too happy to ignore or to disregard as oversensitivity on the part of those who complained.Managers blatantly disregard any suggestions for continuous improvement, despite improvement of processes being an important element of the job description. Middle management are clueless about the processes of day-to-day tasks, never having done those tasks themselves.You will be pigeon-holed into doing one or two monotonous tasks all day, every day, for months on end, at the expense of being fully trained in all aspects of what your position actually entails.Turnover in my team was extremely high and very few people seemed satisfied with their jobs - we were seen as no more than the sum of our potential output and treated like robots. Anyone who was even remotely new to the company - by which I mean, had been there for less than two or three years - was treated as cannon fodder for the undesirable tasks that their "more senior" counterparts in the same position just didn't feel like doing.

Pros

Excellent pension scheme and good benefits

Cons

Everything except the excellent pension scheme and good benefits
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Bullies

Bullies It seems to be a norm at this company that management tries to break the staff down with bullying discrimination talking behind each others backs that’s just a management lack of respect And the culture of how can we make someone’s life miserable

Pros

None

Cons

Just a job
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Good place to work - if you have the right management

Chubb is full of great people and the facilities are fantastic. When the team management was changed then the culture took a turn for the worst. In summary, it's a great place to work if the team culture is right.
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Boring job with most people counting down until retirement

Working at Chubb is like going from one disaster to another! There doesn’t seem to be any real thought or planning put into anything, just wait for something to catch fire then run around like headless chickens looking for someone to point the finger of blame at and desperately hoping that someone can fix the problem. Management is a problem or the lack of it; it’s all top down management with middle managers just there really to tick boxes and make sure the drones are churning away at the daily grind. You will find yourself doing the same jobs day in and day out as they like to pigeon hole each little activity so you don’t get any variety in your job. You will have no exposure to other departments and technology as each team likes to keep to themselves. There is no sense of team or feeling part of a family @ Chubb Crawley – they just want you to sit at your desk for 8 hours a day and just do what you are told; and this brings me on to the last point terrible recruitment, and not hiring people that will work well together just box ticking.
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Productive and Fun workspace

The office was well laid out with individual desks and lots of space. you could stand at the desk which was a real bonus. Really good cafeteria and excellent staff and management team to guide you.
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Terrible company

The management is young and inexperienced. They are all blonde Barbie dolls who have absolutely no idea what to do. You may not work independently without having your work checked for over and over again. A company where you really don't want to work.
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Hostile

Very unwelcoming environment. The office is very quiet and unsociable, the training is nearly non-existent and what little there is, it is outdated and does nothing to teach you the actual role. The environment is cold and unfriendly.
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Chaotic

The work load to person ratio is completely unmanageable. They would say well have a day dealing solely with disputes but you have in excess if 80 emails and very urgent stuff coming in, it was chaotic and the amount of staff off with stress related illness was excessive but there was not.much support its is a kind if do what you can mentality
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Interesting but sometimes stressful

Everyone i worked with was very friendly and management were very supportive. It was stressful because it was very busy and sometimes the job included getting shouted at by insurance brokers from other companies.
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Great company with great people

Fantastic work place with great people from top to bottom. Many opportunities for progression - often internal promotions. Positive day to day ethos encouraged.
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Slave Drivers

terrible place now. not enough actual underwriters (thats the people who actually get the business in and look after the existing books) Too many mid and upper level flag waving (wonder what you do all day) positions while the grunts do all the work and take none of the glory or the none of bonuses that elude lower ranking staff. Its all excessive workload "by stealth" and management still expect you to be on your game sticking to agreed SLAs. There is pressure "at busy times" then there is pressure non-stop every hour of every day to the point where its become grossly excessive and draining. No controls in place over the volume of work per underwriter so the phones will ring all day and the emails just keep piling up, systems constantly drop out leaving you even further behind. You are human not a robot and if you value your mental health look elsewhere for a job and ignore those flowery ads you see with sickly piano music playing in the background as they wheel out pre-prepared members of the team to waffle on about how great chubb is to work for. Believe it if you want to. Just avoid IMHO.

Pros

day of leaving

Cons

everything
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A palce where work comes first and last

Organising daily workload. No two days are the same. Don't get too involved with management due to role being autonomous. The culture is one of keeping up with present trends and practices. Administration and data input, both very tedious. Getting the right result after negotiation.

Pros

Free Parking

Cons

Continual reminders of call stats. No problem if you are a successful worker.
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Typical Shift at Chubb Insurance.

Days - Wake up at 04:15 return from Work 20:15. Nights 17:15 to 08:15. Constant and bust shift throughout the 12Hr shifts providing a Helpdesk and Operations service for the company. We are the eyes and ears of the company responding quickly and swiftly to priority calls and incidents. Reporting them efficiently to a quick resolution. AS400 batch monitoring, Netbackup reporting, SCOM monitoring, Solarwinds reporting and Helpdesk/Operations Inbox monitoring are all crucial parts of the job.3rd Prty call outs and Support call outs are also an important part of the Job as well as a High level of Customer Service.

Pros

Excellent Pay, Pleanty of Overtime.

Cons

Long Long Hours. Travelling 140 miles a day.
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enjoyable, friendly team

Checking mailboxes for new complaints, adding these complaints and allocating these to the relevant case handler, request files with regards to complaints involving the Financial Ombudsman. Adding this information to Spreadsheet for the case handlers to make them aware of cases assigned to them. Logging the complaints on to the complaints system. Once checking that these are eligible. Maintain the GDPR process throughout workflow. Retrieving any policies and documents requested by the case handlers. Communicating with other resources to ensure have all relevant information to process complaints within the designated timeframe.
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Control in daily basis of Expenses of 13 countries

I am in control of 13 countries expenses including payroll, accruals prepayments, fixed assets rec. Also, reconcile Balance sheets accounts and prepare monthly and quarterly reports for all the countries

Pros

all

Cons

none
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Great place to work

Excellent salary and benefits Great work culture and career development Good location and outstanding offices Varied tasks throughout the day Good job security
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Chubb / Ace

I've never known a more dysfunctional company, everyone works against each other rather than for the good of the company.. there's a level of spite in everything that gets done, and achievement is often marred by the difficulty for it to be embraced by the company. The culture seems to encourage this, rather than dissuade it.. as the aggressive nature of the company means it take steps faster, but with little thought as to what is being stepped on... and where the next step will take them..
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Overall rating

Based on 1,010 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
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