Cigna Employee Reviews
United Kingdom70 reviews
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It’s an alright place to work, nothing special. Pay is one of the lowest in Inverclyde. You meet some great people however the job can get stressful and sometime you are expected to just get on with it. They advise you it’s not a call centre, but it is.
The hardest part of the job was taking calls from family members to inform us that the Insured had passed away, this needed to be dealt with in a very sensitive manner. The job us busy but very interesting helping people through Travel Insurance renewals and then Health care policies. Keeping professional and building a rapport with customers I find very enjoyable.
Excellent pay, occasional lunches brought and team nights out
Good company to work for. Many long term employees. It really depends on the project that you are working on. Has a very US focused delivery mentality which means that you deliver a project to a date rather than scope / quality. The project delivery date often changes for no specific reason, which means that you could have been working flat out for months to deliver to this date and then it no longer applies. Can be very frustrating. Senior management changes often, which also can derail a project.
Great culture and good people to work with. Employee engagement is high on the agenda. Management are stuck in their ways and unwilling to accept any sort of change. There is no opportunity for progression or development. Understaffing and low salaries mean it’s difficult to retain staff or higher new employees. It also means there are too many tasks expected to be picked up by remaistaff.
Started at the start of this year - management have no empathy for their staff or show any care towards them unless they’re a favourite or friends with them. Was told I had to leave any medical conditions at the door and when a family member was critically ill was told that it was disrupting my work. No chance for improvement and all they care about is statistics not the people taking calls. If you card about your mental health do not work there it’s not worth the little pay you get
A company in constant flux. There is no clear direction or effective strategy, and what plans get rolled out at town halls get changed almost as quickly. There is almost no work/life balance, even though they talk about the impact of an 'always on' culture, employees are expected to be available 24/7 due to working across time zones. Don't expect performance reviews or career development; little direction provided following poor onboarding process. Pros Peer-to-peer, great people Decent pay Work from home encouraged Cons Senior leadership is over their depth, ill-equipped and under-skilled More investment in ego-feeding rather than business development Lacks openness and willingness to hear input and guidance from staff Management style is mostly a culture of fear Constant turnover on key project teams Project team members burn-out quickly due to demands
Terrible place to work. want to be the best in the business but are nowhere near. Good ideas in principle but don’t have the systems, platforms or IT staff capable of delivering the services they promise such as member portal, client portal, virtual health app but still went ahead and put them in production anyway. Everyday is another problem another complaint & another day of stress. Take a day off and you’re scrutinised for it. You’re not allowed to be sick. Joke of a company.
A busy office in a light airy building. Many deadlines where everything is a priority but great teamwork made this all achievable. Telephone work dealing with customers and brokers, direct debits, card payments, complaints, spreadsheets and different aspects of insurance were all in a days work and ensured team members received excellent training on all aspects of the role.
Terrible. Stay away I beg you. Horrible please to work. Nurse managers are a joke and the work balance is not there. Very stressful job and you are NOT appreciated. Not 9 to 5 either so no real benefit and god forbid you have family issues with children. Stay in the nhs and find a position that works for you there.
Not a great department to work in, poor management and no confidentiality whatsoever when raising any problems. Managers asked to do tasks not specific to their own team and don't have time to look after their team. Horrible working environment at times with little or no talking aloud.
Decent pay, company benefits
Stressful, poor management, bully tactics