Citi's Value Proposition: A Mission of Enabling Growth and Progress What You Can Expect From Us & What We Expect From Ourselves Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. We protect people's savings and help them make the purchases – from everyday transactions to buying a home – that improve the quality of their lives. We advise people on how to invest for future needs, such as their children's education and their own retirement, and help them buy securities such as stocks and bonds. We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works. These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. If we fall short, we will take decisive action and learn from our experience. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.
Global Diversity and Inclusion
Progress is at Citi’s core. It’s undeniable: our reach is global, and our impact is deep. As a global company, our employees represent the places where we operate and the clients we serve. Citi’s diverse, inclusive culture will ensure that you feel welcome, respected and supported to reach your full career potential. We see, recognize and value the unique backgrounds, identities and experiences our employees bring to work every day. Our commitment to celebrate and champion the diversity of our people makes the growth and progress we drive around the world possible. We work to foster a culture of inclusion and belonging to ensure that the most talented people around the world are inspired to join us, motivated to stay and empowered to thrive. -We want our employees to feel comfortable bringing their full selves to work. -We want our business to reflect the strength of cultures and perspectives from across the globe. -We want our clients and communities to see themselves in us and to trust that we will drive innovation ethically and responsibly.
We bring the best to our people. Every day, Citi employees work hard to make a positive financial and social impact in the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. Living well is about more than good physical health – it’s about your financial well-being too. That’s why Citi offers a variety of comprehensive benefits and resources to help you save and be well in all aspects of your life. We’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. Live Well, Stay Healthy Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Paid Parental Leave We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Save Well, For Now and Your Future We empower our employees to manage their financial well-being and help them plan for the future. Keep Learning Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. Be Well, Take Time Off We have a variety of programs that help employees balance their work and life, including generous paid time off packages. Support Your Community We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
Build your skills and experience at one of the world’s leading financial institutions. We offer students, graduates and MBAs an unparalleled mix of formal training and real-world experience. Campus recruiting is imperative to establishing Citi as an employer of choice among early-career professionals. It is also an important entry point into Citi for underrepresented groups. We introduced a Freshman Discovery Program to help educate underrepresented minority college freshmen on the various roles in the financial services industry. This program consists of networking sessions and trainings that provide firm-wide foundational concepts to help them understand our businesses and the impact they have on our clients. Citi's Early Identification Program pairs each participant with a mentor from Citi and provides access to a virtual learning tool that includes weekly virtual trainings, as well as virtual panels and seminars given by Citi professionals. In 2018, we aligned the program with our Affinities, including Black Heritage, Hispanic/Latino Heritage, Citi Salutes, Pride and Citi Women. The Early ID Program plays a critical role in increasing the diversity of our summer analyst class. In an effort to expand our reach beyond our traditional target schools to attract a wider variety of applicants, we have begun exploring various proactive sourcing methods. In 2018, we expanded the Citi® University Partnerships in Innovation & Discovery (CUPID) Program, launched in 2017, to historically black colleges and universities, with the first launch at Howard University in Washington, D.C. The CUPID program enables us to accelerate innovation projects across Citi by engaging diverse students and developing a robust pipeline of talent from leading universities. Learn more about CUPID in the Digital Innovation section. Learning & Development Citi employees have access to a range of career development and learning resources to enhance their ability to perform in their current roles and prepare for future opportunities. We offer flexible solutions that enable learning when, where and how it is most effective for employees, and we continue to expand our program offerings. We also provide a range of internal development and rotational programs for leaders at all levels, and we continue to evolve those programs to meet new needs. Our Global Consumer Operations programs help high-performing employees build the skills to transition to manager and supervisory roles, and 80 percent of participants have been or are on a path to promotion.
#CitiVolunteers We offer our employees the resources and tools to volunteer in the communities in which they live and work and, in turn, our employees are proud to contribute to helping individuals and families thrive. In 2018, Citi employee volunteers contributed more than 1 million volunteer hours in communities around the world. They used their professional skills, expertise and time volunteering with community organizations to support a range of projects, from traditional hands-on activities to skills-based volunteering. These employee engagement efforts with community organizations often complement financial support from Citi and the Citi Foundation. Among our volunteer opportunities, we provide immersive experiences that serve as valuable professional and personal development for our employees and important retention tools for Citi. They also contribute to our commitment to engaging with the communities where we live and work. These opportunities include the following: Volunteer Africa: Launched in 2016, Volunteer Africa connects microentrepreneurs in Africa with Citi employee volunteers from select areas of our businesses. In 2018, 27 junior bankers spent five weeks in Uganda working with a group of high-potential entrepreneurs to help grow their businesses and create much-needed jobs in the local community. The entrepreneurs are also able to pitch for investment from Citi through a dedicated fund established by the bank. One Young World: As part of the One Young World program, Citi employees have the opportunity to mentor young social entrepreneurs from Yunus&Youth, an organization focused on providing resources to drive social change. At the end of the six-month engagement, program participants travel to attend the acclaimed One Young World Summit, a unique gathering of young talent from global and national companies and NGOs and world leaders. Just last year, 56 Citi participants traveled to the Hague to debate, formulate and share innovative solutions for the pressing issues the world faces. CariClub: Since 2017, CariClub has been helping Citi bankers engage with their communities and develop leadership experience by serving on nonprofit associate boards. Fifty colleagues are now serving on an associate board or have joined a young professionals committee, and more than 60 colleagues will be working through the process in 2019.
At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, our people operate as one team where each voice is heard, and each perspective is appreciated. You will have the opportunity to work with colleagues from unique backgrounds and experiences on projects and solutions that are equally diverse. We believe that diversity makes us stronger, and we actively work to ensure that our team is inclusive and representative of the amazing people we serve.
From financing the Panama Canal in 1904 to pioneering the first ATM in 1977 to being one of the first cards used for mobile payments in 2015, innovation is part of who we are at Citi. Innovation is a key driver in enabling growth and economic progress across the globe, and our commitment to innovation continues today. We’ve invested heavily in innovation, employing approximately 70,000 technology experts and investing more than 20% of our revenue in technology. These investments allow us to bring cutting-edge new technologies and industry-leading talent into the bank to research, experiment and co-create dynamic new solutions with our clients. At Citi, we have an internal innovation ecosystem model to encourage innovation across our businesses, employees and borders on a daily basis. We were also named a Top 50 Best Workplaces for Innovators by Fast Company in 2020, making Citi the perfect home for restless and inquiring minds – people who see the way forward, unleash the power of the very latest technology and change banking for the better.
Women in Technology
Every day, women in technology at Citi build innovative, game-changing solutions that make an impact on a global scale. We believe in the power of diverse, talented teams that collectively allow us to bring our best thinking to the customers, clients and communities we serve. And above all, we empower our employees to bring their full selves to work. Your responsibilities will vary based on where you and your team sit, but no matter what, you will have a hand in leading the charge on innovation every day.