Work wellbeing score is 73 out of 100
4.1 out of 5 stars.
Write a review

Citizens Advice Careers and Employment

Work wellbeing

Results based on 175 responses to Indeed's work wellbeing survey.
Work wellbeing score is High, 73 out of 100


How enjoyable people find their day-to-day life at work


How meaningful people find their work


How content people feel with the way things are at work


How manageable people find their work stress
Below average

About the company

  • CEO
    Dame Clare Moriarty
    approve of Dame Clare Moriarty's performance
  • Founded
  • Company size
    201 to 500
  • Revenue
    less than £1M (GBP)
  • Industry
    Non-profit & NGO
  • Headquarters
    3rd Floor North, 200 Alde...
  • Link
    Citizens Advice website

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems....

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.

Learn more


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Full-time, Contract
Fast Track Adviser


£23,787 a year

6 hours ago

View job
Advice Supervisor (trainee option available)


£27,460 - £32,860 a year

30+ days ago

View job
Full-time, Part-time, Contract
Help to Claim Adviser


£21,266 a year

30+ days ago

View job
Full-time, Contract
Telephone assessor or Trainee Adviser

Newcastle upon Tyne

£23,820 - £25,660 a year

4 days ago

View job

Browse jobs by job title

Case Worker

12 jobs


Salary estimated from 2.4K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 401 reviews and is evolving.

4.00 out of 5 stars.20193.78 out of 5 stars.20204.00 out of 5 stars.20213.76 out of 5 stars.20223.72 out of 5 stars.2023


Information Navigator in Haringey, Greater London
on 19 November 2023
Good working environment
Good working environment, support form team leader and line manager, good work life balance. Competitive pay with yearly pay rises (subject to board meeting approval)
Helper in London, Greater London
on 20 November 2023
fun place to work only if it exist fun good hours good pay. only the best can work here and this is all i can say. not easy to get a job but oncce your in you wont leave.
Trainee Adviser in Manchester
on 18 November 2023
Trainee adviser
The work was meaningful. There are many areas of law to explore and the mode of providing services were tailored to meet the clients needs where possible and within reason.
PIP Specialist-Welfare and Benefits Caseworker in Worcestershire
on 17 November 2023
What is the best part of working at the company?Helping people in need of adviceWhat is the most stressful part about working at the company?Lack of policies and procedures What is the work environment and culture like at the company?I left because of poor management, high work load and lack of understanding of staff welfare.What is a typical day like for you at the company?Work being sq...
Administration Assistant in Wallasey, Merseyside
on 13 November 2023
Good workplace
Helpful colleagues, work well as part of a team, good work balance, flexible working pattern, management are accommodating. Additional training offered.

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Questions and answers

People have asked 53 questions about working at Citizens Advice. See the answers, explore popular topics and discover unique insights from Citizens Advice employees.

Popular questions

See questions about:

  • Background Check
  • Benefits
  • Salaries
  • Working Hours
  • Hiring Process
  • Interviews
  • Working Culture
  • Working Environment
  • Promotion
  • Work from Home
  • CEO
  • Dress Code
  • Company Future
  • Job Opportunities
  • Part Time Jobs

Interview insights

Insights from 358 Indeed users who have interviewed with Citizens Advice within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Mainly about KPIs, never really showed an interest in my work experience.

Mainly about KPIs, never reall...

Shared on 16 December 2022

Detailed job description 15 questions

Detailed job description 15 q...

Shared on 13 November 2022

They asked about what I could bring to the organisation.

They asked about what I could ...

Shared on 16 December 2018

Common questions about Citizens Advice

Working at Citizens Advice

  • Receptionist4.5 out of 5 stars.
  • Case Worker3.4 out of 5 stars.
  • Administrative Assistant4.8 out of 5 stars.
  • Administrator4.2 out of 5 stars.
  • Volunteer Receptionist4.6 out of 5 stars.

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