Citizens Advice Employee Reviews

Good working environment, support form team leader and line manager, good work life balance. Competitive pay with yearly pay rises (subject to board meeting approval)

Was this review helpful?

fun

Helper (Current Employee) - London, Greater London - 20 November 2023

fun place to work only if it exist fun good hours good pay. only the best can work here and this is all i can say. not easy to get a job but oncce your in you wont leave.

Was this review helpful?

Insights into Citizens Advice

Based on 124 survey responses

What people like

Time and location flexibility
Clear sense of purpose
Ability to learn new things

Trainee adviser

Trainee Adviser (Former Employee) - Manchester - 18 November 2023

The work was meaningful. There are many areas of law to explore and the mode of providing services were tailored to meet the clients needs where possible and within reason.

Was this review helpful?

Disappointing

PIP Specialist-Welfare and Benefits Caseworker (Former Employee) - Worcestershire - 17 November 2023

What is the best part of working at the company?Helping people in need of adviceWhat is the most stressful part about working at the company?Lack of policies and procedures What is the work environment and culture like at the company?I left because of poor management, high work load and lack of understanding of staff welfare.What is a typical day like for you at the company?Work being squeezed in everywhere and being left to deal with it all.

Was this review helpful?

Good workplace

Administration Assistant (Former Employee) - Wallasey, Merseyside - 13 November 2023

Helpful colleagues, work well as part of a team, good work balance, flexible working pattern, management are accommodating. Additional training offered.

Was this review helpful?

Rate your recent company

Share your experience to help others

Heavy workload

Operations Assistant (Former Employee) - London, Greater London - 9 November 2023

Heavy workload for not the best money, does need to be reviewed and management not always the most supportive about it. Was able to work from home which was positive.

Was this review helpful?

Hard worth but rewarding

Advisor (Former Employee) - Wales - 8 November 2023

Hard work but you learn a vast knowledge of a variety of different topics. A great team of people with the passion for helping others which was amazing

Was this review helpful?

Hated every day. Unsupported people

Benefits Officer (Former Employee) - Holyhead - 4 November 2023

What is the best part of working at the company?Helping people if you are allowed to do it the correct wayWhat is the most stressful part about working at the company?People you work with. Trying to create a isolated work space What is the work environment and culture like at the company?Awful too many people doing the wrong thingWhat is a typical day like for you at the company?Stressful and isolated plus bullying by management

Was this review helpful?

Draining

Adviceline worker (Former Employee) - United Kingdom - 1 November 2023

What is the best part of working at the company?The clients are great as it’s rewarding to help them.What is the most stressful part about working at the company?The clique mentality of the place.What is the work environment and culture like at the company?Cliques were formed and if you weren’t apart of it you didn’t fit in and felt like an outsider .

Was this review helpful?

Great charity

Administration Assistant (Former Employee) - Taunton - 27 October 2023

Great charity. Really welcoming to new volunteers. I probably gained more than I provided but I’m so grateful for my time there. Would recommend volunteering or supporting however you can

Was this review helpful?

Jobs at Citizens Advice

Advice Supervisor (trainee option available)

Scunthorpe

30+ days ago

Help to Claim Adviser

Derbyshire

30+ days ago

Advice Services Administrator

Preston

3 days ago

Inbound Contact Centre Adviser

Manchester

30+ days ago

Amazing place to work.

Advocate (Current Employee) - Sheffield, South Yorkshire - 27 October 2023

Staff are friendly and kind. Workload is manageable, and there is always somewhere to go if you are struggling. Management are brilliant. Flexible and understanding.

Was this review helpful?

Good place to work

Advisor (Current Employee) - Torfaen - 26 October 2023

Good place to work and good team. Interested content and lots to learn. Good atmosphere and ok pay. Nice office and location. Flexible working and easy going management

Was this review helpful?

Very good workplace environment

Generalist Advisor (Current Employee) - Durham, Durham - 20 October 2023

Very good workplace with ability to develop key skills and skills skills in many different areas.Opportunity to help a wide range of people in the local community from many different backgrounds with a very supportive work environment.

Was this review helpful?

Awful place to work

Client Services Officer (Former Employee) - Bolton - 13 October 2023

Awful place to work, full of nepotism and incompetent staff who are so old, they view being able to operate a computer like a caveman seeing fire for the first time. They care little for their clients and even less so for their staff, poor wages and a blame culture where nobody works together to solve issues. With the current trajectory of constant cuts to their services, in the next 5 years I see them being at best a call centre or at worst completely out of business.

Pros

None

Cons

Low pay, poor support, exploitative managers.

Was this review helpful?

Dealing with unrealistic targets with little or no suppory

Debt Advisor (Former Employee) - Scarborough - 12 October 2023

What is the best part of working at the company?Hardworking staff team. Offering resolutions to people in need. What is the most stressful part about working at the company?Unachievable & unrealistic targets, no support from management. Becoming de-skilled & demoralised. Unable to recommend positively in any way.What is the work environment and culture like at the company?Unpleasant, unsupportive, no management support. What is a typical day like for you at the company?Extremely stressful, constantly trying to fit all necessary work into the working day, both face to face work, all media channels & all casenoting. Becoming ever more difficult.

Was this review helpful?

Good place to work

Telephone Operator (Former Employee) - London, Greater London - 8 October 2023

Good place to work, some times to many calls to handle and not enough staff around to provide additional support. Friendly team. Training good and easy to understand

Was this review helpful?

Prductive

Benefits Advisor (Former Employee) - Blackwood - 2 October 2023

Work from homeLearnt a lot about benefits Good management Good payGood teamLots on of online training would prefer classroom training for some parts.Flexible

Was this review helpful?

Excellent job

Administration Officer (Former Employee) - Liverpool, Merseyside - 18 September 2023

Great pay and the staff was amazing to work with. Everyone was very supportive and helpful. I really enjoyed working there and helping people. Management was lovely.

Was this review helpful?

They were very helpful whilst I was volunteering there and got on with the people there.

Receptionist (Former Employee) - Birmingham City Centre, West Midlands - 13 September 2023

What is the best part of working at the company?I did voluntary work there and it was helping people filling out forms for housing, benefits. Also dealing with queries over the telephone.What is the most stressful part about working at the company?There was nothing stressful about volunteering there.

Was this review helpful?

Patchy

Welfare Benefits Advisor (Former Employee) - West Sussex - 10 September 2023

The training didn't "speak" to me as it was mainly online and hard to relate to real life job in practice. The management was sometimes chaotic sadly. On the plus side it was inspiring working alongside a dedicated team both volunteers and paid staff, but targets and key onfo was missed leaving me to guess whether I was doing the right thing or not (mainly not in my case). Really patchy and personality dependent with some shouting impatient managers and aot of stress sadly. Luckily for me this was noted by higher management and a rescue plan devised which involved a move of office and a different manager. Essentially it's ironic that a charity offering so much hope to the downtrodden was itself behaving so badly. Long hours, challenging client group, punishing targets and no praise or proper guidance.. When I moved office things did improve but I have to agree with other reviewers that the managers often have it easier than frontline staff and hopefully the lessons they say have been learned will be put in to practice. However I did learn a lot about my resilience levels and who I am as a person.

Pros

Worthwhile organisation

Cons

Unprofessional at times

Was this review helpful?

Nice friendly workplace

Caseworker (Former Employee) - Wirral, Merseyside - 4 September 2023

Management are great, friendly and approachable. Job itself can be quite stressful but there is plenty of support available. Lovely office and plenty of employee appreciation

Was this review helpful?