Work wellbeing score is 73 out of 100
4.1 out of 5 stars.
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Citizens Advice Employee Reviews

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United Kingdom380 reviews

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4.1Work-life balance

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Good working environment

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Good working environment, support form team leader and line manager, good work life balance. Competitive pay with yearly pay rises (subject to board meeting approval)
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fun place to work only if it exist fun good hours good pay. only the best can work here and this is all i can say. not easy to get a job but oncce your in you wont leave.
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Insights into Citizens Advice

Based on 124 survey responses
What people like
  • Time and location flexibility
  • Clear sense of purpose
  • Ability to learn new things

Trainee adviser

The work was meaningful. There are many areas of law to explore and the mode of providing services were tailored to meet the clients needs where possible and within reason.
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What is the best part of working at the company?Helping people in need of adviceWhat is the most stressful part about working at the company?Lack of policies and procedures What is the work environment and culture like at the company?I left because of poor management, high work load and lack of understanding of staff welfare.What is a typical day like for you at the company?Work being squeezed in everywhere and being left to deal with it all.
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Good workplace

Helpful colleagues, work well as part of a team, good work balance, flexible working pattern, management are accommodating. Additional training offered.
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Heavy workload

Heavy workload for not the best money, does need to be reviewed and management not always the most supportive about it. Was able to work from home which was positive.
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Hard worth but rewarding

Hard work but you learn a vast knowledge of a variety of different topics. A great team of people with the passion for helping others which was amazing
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Hated every day. Unsupported people

What is the best part of working at the company?Helping people if you are allowed to do it the correct wayWhat is the most stressful part about working at the company?People you work with. Trying to create a isolated work space What is the work environment and culture like at the company?Awful too many people doing the wrong thingWhat is a typical day like for you at the company?Stressful and isolated plus bullying by management
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What is the best part of working at the company?The clients are great as it’s rewarding to help them.What is the most stressful part about working at the company?The clique mentality of the place.What is the work environment and culture like at the company?Cliques were formed and if you weren’t apart of it you didn’t fit in and felt like an outsider .
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Great charity

Great charity. Really welcoming to new volunteers. I probably gained more than I provided but I’m so grateful for my time there. Would recommend volunteering or supporting however you can
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Amazing place to work.

Staff are friendly and kind. Workload is manageable, and there is always somewhere to go if you are struggling. Management are brilliant. Flexible and understanding.
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Good place to work

Good place to work and good team. Interested content and lots to learn. Good atmosphere and ok pay. Nice office and location. Flexible working and easy going management
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Very good workplace environment

Very good workplace with ability to develop key skills and skills skills in many different areas.Opportunity to help a wide range of people in the local community from many different backgrounds with a very supportive work environment.
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Awful place to work

Awful place to work, full of nepotism and incompetent staff who are so old, they view being able to operate a computer like a caveman seeing fire for the first time. They care little for their clients and even less so for their staff, poor wages and a blame culture where nobody works together to solve issues. With the current trajectory of constant cuts to their services, in the next 5 years I see them being at best a call centre or at worst completely out of business.




Low pay, poor support, exploitative managers.
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Dealing with unrealistic targets with little or no suppory

What is the best part of working at the company?Hardworking staff team. Offering resolutions to people in need. What is the most stressful part about working at the company?Unachievable & unrealistic targets, no support from management. Becoming de-skilled & demoralised. Unable to recommend positively in any way.What is the work environment and culture like at the company?Unpleasant, unsupportive, no management support. What is a typical day like for you at the company?Extremely stressful, constantly trying to fit all necessary work into the working day, both face to face work, all media channels & all casenoting. Becoming ever more difficult.
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Good place to work

Good place to work, some times to many calls to handle and not enough staff around to provide additional support. Friendly team. Training good and easy to understand
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Work from homeLearnt a lot about benefits Good management Good payGood teamLots on of online training would prefer classroom training for some parts.Flexible
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Excellent job

Great pay and the staff was amazing to work with. Everyone was very supportive and helpful. I really enjoyed working there and helping people. Management was lovely.
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They were very helpful whilst I was volunteering there and got on with the people there.

What is the best part of working at the company?I did voluntary work there and it was helping people filling out forms for housing, benefits. Also dealing with queries over the telephone.What is the most stressful part about working at the company?There was nothing stressful about volunteering there.
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The training didn't "speak" to me as it was mainly online and hard to relate to real life job in practice. The management was sometimes chaotic sadly. On the plus side it was inspiring working alongside a dedicated team both volunteers and paid staff, but targets and key onfo was missed leaving me to guess whether I was doing the right thing or not (mainly not in my case). Really patchy and personality dependent with some shouting impatient managers and aot of stress sadly. Luckily for me this was noted by higher management and a rescue plan devised which involved a move of office and a different manager. Essentially it's ironic that a charity offering so much hope to the downtrodden was itself behaving so badly. Long hours, challenging client group, punishing targets and no praise or proper guidance.. When I moved office things did improve but I have to agree with other reviewers that the managers often have it easier than frontline staff and hopefully the lessons they say have been learned will be put in to practice. However I did learn a lot about my resilience levels and who I am as a person.


Worthwhile organisation


Unprofessional at times
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Nice friendly workplace

Management are great, friendly and approachable. Job itself can be quite stressful but there is plenty of support available. Lovely office and plenty of employee appreciation
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Overall rating

Based on 401 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.8 out of 5 stars for Management
3.9 out of 5 stars for Culture

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