City & County Complex Care
3.4 out of 5 stars.
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City & County Complex Care Employee Reviews

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United Kingdom218 reviews

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3.1Work-life balance

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Great team and client I love my job where I am now. Best move I ever made. Unfortunately you are constantly pestered even on your annual leave to cover shifts. They are finding it hard to recruit as the pay is basic for a very complex care package and they really should be putting the hourly rate up a few pounds to reflect on the job we all do.


Relaxed and a fantastic team


Long shifts and constantly asking to cover
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Good staff, Good management, Enough shifts

I enjoy working here, it can be a little stressful if you’re not a driver, however you get enough shifts. You get paid first week of the month and on time too
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Insights into City & County Complex Care

Based on 44 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Energising work tasks

Worst company I have ever worked for,

Left doing nearly 100 hours a week for 5 months. Management were awful and most seemed to only care about themselves. I didn’t meet anyone face to face for 4 months. Kept changing training dates with minimum notice. My ex clients next of kin are trying to find a new company to manage his care, due to the bad practices from the company.


My client is a brilliant bloke


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Good job but management is questionable.

Been working with the company for a short time and I have recently been able to start a list of issues that have come into light. Lest start with the positives. The team I work with is great and the family I work for is incredible supportive. The negatives. Looking over my contract there was a range of issues. After notifying my manager she said she would sort it with HR and then she left. The management team turn over is high. In the 8 months of being part of the company at least 8 people I know of have left. Some of which meant I was left in the dark when trying to sort my shadow shifts out.


Long hours
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Poor management. Unexperienced management who don't know what they are doing. Take ages to reply to the emails. They don't even communicate or meet with their clients. As soon as money is paid in their account they don't care more. Very terrible. Tcc was much better before. No staff recognition
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The job was good when you have learnt. But the staff were very clicks and the managers didn't see what was going on. Good training and support. Always had to watch what you were saying as the certain coworker would stir things up. But always very sligh. Made issues with staff he did like which in turn went to the client who makes the decision to get rid of you even though they didn't know what was going on.




Unexpected hours, short staffed, very clicky staff, very dominant male coworker, who wanted to be top dog, and not expect anyone else to be better than him. Even though we were all the same.
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Badly run company!

This greedy company run by megalomaniacs have bought so many small care providers and managed the process so badly that they have lost good people and clients along the way and they are still yet to learn because people are still leaving! Do your self a favour and don’t consider this as an opportunity if you want a successful career, because this company does not care.




Every thing
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Great manager in office

We have a great manager and care manager but no one else seems to care. HR are slow at getting back and payroll don’t want to know Lovely clients and great support from office
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Work always available, good communication from management. Always help you out, always extra shifts you can pick up. Issues resolved quickly. Good team
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Very low job retention

The company is constantly putting office staff through consultation for redundancy.Then offering the chance to reapply for the same job on a worse contractNo ones job is safe, all they care about is profit
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Great company to work for

I worked for this company for nearly 9 years. I had no problems whatsoever working there and enjoyed it completely. Office staff were great, helpful and supportive and professional
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Need to care for employees

Great job but It was hard as the management are awful. You are just a number. For a caring profession they need to learn to care and practice what they preach about communication. Everyone is leaving this companyTheir petrol allowance is criminal
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Overall satisfactory

More support could have been given from management in terms of more training and supervisions. However, hours and pay were very good for me and I learned so much.
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Don't work for this company

Not a nice company to work for. They don't care about you has an employee. You work long hours, don't get to eat lunch at regular times, time is taken up with clients, alot of online work to do & has to be done within a certain amount of time. Overall rewarding but very challenging.
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Like any other care company

Left to get on with things, no communication within management, called me and asked to cover a shift when I didn't work there anymore Progression didn't seem very possible other than team leading.


Lots of hours Good training


Everything else
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Travel possible

12hr shifts were a bit hard but loved my job. Overall there are opportunities to travel all over UK as a rapid and earn really good money. All patients were good to work with too
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Well organized and supportive

I enjoyed working for this company. They were well organised, issues resolved quite quickly. Management was checking if everything runs well and smooth and were able to support if required. Regular training was in depth, yet easy to do. Pitty the company had to leave the area where I work.


Support, training


Sometimes long hours
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Stressful untrusting closed culture

Stressed constantly with pressure to push hours for more money Lack of support from line managers poor culture if you face does not fit and you challenge directive


Holiday pay good nice office


Long hours lack of support
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Grate place to work with

I worked with iccm for 4 years and always enjoyed my job, Grate training, And support if needed Always at end of phone Always suited clients to carers, And you had costing meet with your cars I'm sorry I had to leave lovely place to work


help from management Always ready to support you


Some long hours
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I felt supported and was able to have a good work life balanceSupported further education and good managerRegular meeting to review caseload and give tips for problems.Felt listened to and valued.


Good balance


Geography big
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Thoughtful management

Was lucky enough to have thoughtful managers that would often ask you if you needed any particular days off before doing a rota. Easy to swap shifts understanding about illness or childcare issues from my personal experience unless our team was just fortunate enough to have two good managers


Down time


Work 12 hours straight
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Overall rating

Based on 246 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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