City & Guilds
3.9 out of 5 stars.
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City & Guilds Careers and Employment

About the company

  • CEO
    Kirstie Donnelly MBE
  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    £100m to £500m
  • Industry
Learn more


We were not able to detect your location. You can browse through the 6 job City & Guilds has to offer

Full-time, Part-time
Employee Experience Advisor (x2)


£21,000 a year

4 days ago

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Full-time, Part-time
Management Information (MI) Specialist


£26,776 a year

4 days ago

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Full-time, Part-time
Customer Service Advisor


£18,360 a year

12 days ago

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Full-time, Part-time
Resourcing Specialist


£31,100 a year

11 days ago

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Customer Service Advisor - Welsh Speaking


10 days ago

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Full-time, Part-time
Customer Service Advisor - Welsh Speaking


£20,600 a year

30+ days ago

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There are 6 jobs at City & Guilds
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Customer Service

3 jobs

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Salary estimated from 478 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Development Manager
£51,955 per year
Referrals and Assessment Manager
£41,842 per year
Production Coordinator
£25,561 per year


Development Manager
£51,955 per year
Quality Coordinator
£21,705 per year
Quality Assurance Coordinator
£24,287 per year


Sales Executive
£24,770 per year
Referrals and Assessment Manager
£41,842 per year
Direct Sales Representative
£20,795 per year

Customer Service

Customer Service Representative
£18,873 per year
Customer Service Team Lead
£29,922 per year
Customer Success Manager
£22,783 per year
Explore more salaries

Rating overview

Rating is calculated based on 131 reviews and is evolving.


Explore reviews by category

Work-life balance


Interim Reward Manager in London, Greater London
on 9 November 2020
I enjoyed my time there. I was happy to help out with Reward Policy as much as possible. The atmosphere was good but stressed - like everything had to be done yesterday, and people were secretive about what their roles actually entailed.
Ex Staff in London
on 21 February 2021
Let down by poor leadership and management in some parts of the business
I enjoyed my time at the company due to the varied work and the people I worked with who made the days enjoyable and rewarding. C&G can be a good company to work for but it does depend who is leading the department and the culture they set.Why only two star rating? There is some extremely poor leadership in place in some parts of the business. If you dare question or challenge them on anything, however professionally and on solid ground, they will hold a grudge against you and you will end up leaving. Some managers spend more time complimenting those above them than they spend working with their teams in their quest to curry favour and be promoted. It can be very political.Poor leadership is a common theme amongst staff reviews and internal surveys at C&G. Nothing meaningful changes.Round of redundancies every couple of years without fail. This seems to be used in place of a proper performance management system by these managers who use it to move people on who they see as competition or have a grudge against. They will deny this but the staff know what is going on. Happens time and time again. Other departments have some very good leaders and managers, but sadly the company is let down by others who are in prominent positions.
Freelance End Point Assessor in London
on 30 November 2020
Fine if you are in the office i guess.
Support and training at the beginning was poor. Changes not communicated or not clear. Different responses from different people. Shame as really keen to get involved.
Operations Services Administrator in Exam Management in Burntwood
on 26 August 2020
Helpful and encouraging, a great place to work.
Lots of opportunities here if you want them, mostly fixed term contracts but opportunities in other depts if you don't have contract renewed, Also secondments available. Work is full on lots of Data protection, and data input so you have to concentrate and have your wits about you, mostly excel, SAP and CRM with other online marking platforms so lots of processes to learn but the company are excellent to work for and very flexible. It was the break I needed. Offices are immaculate, well equipped and great kitchen and breakout room facilities. Staff are very friendly and helpful.
Malvern in Malvern
on 20 August 2020
good well run orginization would recommend to everyone all the time many thanks to them im happy with my progress if you search them on social media you will get loads of infp
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Interview insights

Insights from 44 Indeed users who have interviewed with City & Guilds within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Generic questions

Shared on 12 October 2018
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