Work wellbeing score is 66 out of 100
3.1 out of 5 stars.
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City Facilities Management Employee Reviews

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United Kingdom341 reviews

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2.8Work-life balance

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Good place to work

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Good place to work , decent lads AMM very good and knowledgeable, pay could be slightly better dor the variety of work you undertake but other than that decent place to work
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High standard of cleaning now gone down the Toilet, it is like they just don't care anymore.

What is the best part of working at the company?We worked as a Sub Contractor for ASDA before we became ASDA staff. So we where not directly linked to ASDA. We where a bit more free to roam and work in peace, unlike now as it is all going downhill now we are ASDA. Standards have gone as if the management don't care how filthy ASDA has become. We not allowed to do work to a high standard anymore, crazy i know.What is the most stressful part about working at the company?Losing hours to our contracts almost every year until 2022 when we became part of ASDA. Cleaning standards have gone down fast even in Fresh and Cooking areas.What is the work environment and culture like at the company?Most worked on own initiative and we where never accepted as ASDA employers and boy did they make us feel awful.What is a typical day like for you at the company?Very busy with no time to talk to anyone. Most did their work in different areas of a store which we where and still are.
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Insights into City Facilities Management

Based on 132 survey responses
What people like
  • Clear sense of purpose
  • Time and location flexibility
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Support from manager
  • General feeling of work happiness


Very good company to work for. Has opened many doors for myself and I look forward to carrying on my career with city. Great team working around you within the pest team and other disciplines
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Can be demanding the store staff are more friendly them the team you work with work life is well balanced the overall company is nice to work for few nice benefits
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Pest control is managed like a 40s German military. No family life. Huge orders to fill in a huge area. An absolute shambles.

Do NOT work there. Not worth the stress. Unless of course you want impossible tasks, never see your family and get treated like the enemy. Work there.


Money and free rubbish tea/coffee


Oh where to start
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Good people rubbish hours

Night work was rough with these guys. Nice enough company but the hours were long and you were expected to travel all over the UK. Accommodation was paid for which was a plus.
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Good would recommend

What is the best part of working at the company?Loved the people and the job but site shut What is the most stressful part about working at the company?long hours and audit pressuresWhat is the work environment and culture like at the company?Good employment and training opportunities available to be promoted What is a typical day like for you at the company?13 hour days additional hours meetings interviews budget reviews.
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Loved but hated working under asda

I love working for city, but ultimately hated having asda breathing down your neck at all times, and not accepting the terms that they set themselves,
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The turnover is shocking, its a revolving door. If you are friends with management then you have a chance of promotion, if not then dont even bother. You can work hard, help out etc but if you are not friends with them, you will not go anywhere.They got hacked but never told any staff their data could be compromised until two months later, didn't even tell their clients or customers.You are just a number. If you died, your job would be advertised within 30 mins. Don't waste your time if you are looking for a career and progression.


Free cheap food


Management, cliques, progression, high turnover
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I’m still learning

What is the best part of working at the company?Getting the jobs done in a timely fashion What is the most stressful part about working at the company?Getting put forward for career development and advancement What is the work environment and culture like at the company?Some what respectful and uplifting What is a typical day like for you at the company?Getting a early start to complete each daily task
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One word really. Teamwork.

What is the best part of working at the company?How we all work as a team with the one goal in mind. What is the most stressful part about working at the company?To be fare nothing, there is a great surport network should you stumble into difficulties. And great leadership What is the work environment and culture like at the company? Very good. With Health and safety a top priority. And the work colleagues willing to help. With a do what it takes to get jobs done in a safe and timely mannerWhat is a typical day like for you at the company?Very good, easy and early access to stores
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Unrealistic work loads, favouritism,

Worked at city for a year the management was poor from if two people had a holiday booked the favourite would be picked, too managers giving favourite employees a boost up when we were all racing redundancy. The way your spoke too and the work load it was unrealistic then having to give updates on exact times or threatened with a warning. Employees who were friendly with managers being allowed to sit back and do nothing. Wasn’t given any help as promised when facing redundancy.
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Good place

Good company Kind staff doing a rewarding job, long hours but fair and you always get paid what owed, lots of people have friends and family memevers working there too
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Supportive upper managment

I begun as a part time cleaner , left as a store cleaning manager designate ,I had great cleaning teams , amazing supportive cleaning managers. was encouraged from day one to progress through the Company. Was sad when it ended. Would work for city again given the opportunity
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Worst company I have ever worked for, you are just a piece of meat to this horrible vile company. No respect for workers and asda staff didn't even notice us or our work.




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Horrible workplace

This is the worst company I have ever worked for. Management are an absolute joke, workplace is a death trap and I ended up with severe mental health issues after the experience.




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Great company & fantastic, supportive colleagues. I only left due to relocation but would recommend City to anyone looking for customer support work. Team leaders were always happy to help when needed.
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A Sense of ownership and leadership

No two days are the same, lots of interactions at all levels within the company, and nobody will not support us irrespective of their level - we are one team.FM is a tough business but when you have a great boss who is always available to support you and give you enough space to grow and develop.Great work-life balance with the ability to plan & prioritize your workload and movements.Work can be hard, and systems are not easy at times to navigate, but if you are able to manage more old-school Excel you will be okay.


Way your managed - respective and with support with great ownership


I'm sure more salary and more benefits in line with todays workplace would be great
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Wouldn't recommend and wouldn't work for the company again

No support and bonus taken away in covid despite putting 70hrs a week. No work life balance and poor pay. No thanks or recognition for hard hard even though every audit was top of the region.




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Was a good place to work before being made redundant

Was a good job with good pay before being made redundant no room for progression which was the only downside. Would definitely do the same job again if one came up
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Good to work for days nights weeks electrical work every day is different and working away is a usual thing within it always expected hotels paid for and van
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Overall rating

Based on 596 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.8 out of 5 stars for Culture

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