CityFibre Employee Reviews

When I first started in cityfibre, four years ago, it was a fantastic place to work. There was a great fun, family-feel vibe with a great work/life balance and opportunities. Now, however, it has lost all of that. They are desperately trying to cut costs, have restructured without thinking about what people do. Some of the management are wonderful. Others are completely shocking. Really disappointing to see it going so downhill.

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Good place to work

Project Controller (Former Employee) - London, Greater London - 11 September 2023

Very good staff and supportive employees management are very stressed and do not like to take blame as pressure from above gets too much. Enjoyed it but as time went by more work and responsibility was forced on to staff

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Insights into CityFibre

Based on 47 survey responses

What people like

Ability to meet personal goals
Time and location flexibility
Fair pay for job

Areas for improvement

Sense of belonging
Overall satisfaction
General feeling of work happiness

Started out great, but since the redundancies, it's turned into a clicky enviroment full of narrissits managers.

Business Analyst (Former Employee) - Southampton, Hampshire - 19 July 2023

I started my career at cityfibre 3 years ago and it started out great. CEO was on all big calls, teams communicated and helped each other out and we working as a whole to make sure we hit the companies targets. At the end of 2022, sadly the company decided to make redundancies and half the work force. The down side is, they also increased the targets, so this meant everyone's work load trebled. We don't have any support from any management and the team of "survivors" have turned into a closed group, who sit on calls and write to each other messages and laugh on the calls. It's currently not a nice environment to work in.

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Great place to work

Build Assurance Engineer (Former Employee) - Derby, Derbyshire - 13 July 2023

Wish I hadn’t have left the company Like a family and the management were very accommodating in everything I did Was always able to discuss different ways of dealing with things both in the field and in the office

Pros

Everyone pulled together when push came to shove

Cons

I don’t have any

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Productive and inclusive

Regional Build Materials Lead (Current Employee) - North West - 12 July 2023

A great company to work for within my team, with a very good work/home balance. Interesting work with plenty of challenges to navigate and problems to solve.

Pros

work/home balance

Cons

Teams calls

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Best place to work 100%

Fibre Engineer (Current Employee) - Dorset - 6 July 2023

Company very supportive with everything you need, only company I have worked for that tooling is not an issue, if it breaks it’s repaired or replaced so you can continue to work, managers have been in the industry for years and know what they are talking about, recommend to anyone

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Fantastic work life balance and also pays well.

Project Co-ordinator (Current Employee) - United Kingdom - 3 July 2023

Great company to work for, Fantastic work life balance and also pays good. Hybrid working as well.Management want you to progress within and help you achieve that. Good friendly people who want to help to be successful.

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slow day but great support from Managers

Fibre Engineer (Current Employee) - Edinburgh, City of Edinburgh - 2 June 2023

fast paced at the start, jobs started to slow down. promised more jobs would come in, however this has been ongoing since January. It is now June and only audits with as few blockages. managers have been great to support me

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Worst company

Fibre Optic Engineer (Current Employee) - Glasgow - 8 May 2023

This company is a shambles, took £500 after sacking me worst company I have ever worked for, wasn’t professional what do ever the most crypt place I have ever worked at.

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No value for employees

City Build team (Current Employee) - North East - 14 February 2023

Very poor leadership at the top. Don’t value the contribution of employees.Cold and lacking any kind of personal inclusiveness for people auto disabilities even though they claim to be a blue tick disability employer.Stat and profit driven by the senior board leadership

Pros

Look’s like a brand new shiny car

Cons

All that shines is not gold

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Jobs at CityFibre

Data Management Manager

Milton Keynes

2 hours ago

Network Engineering Manager

Milton Keynes

4 days ago

Senior Network Engineer (Core)

Milton Keynes

19 days ago

Network Engineering Manager

Irlam

4 days ago

avoid this comany

Build assurance engineer (Former Employee) - uk - 14 February 2023

Wrong people in wrong places. rubbish quality. just RFS is matter not quality. The training was very poor and BAE lead didn't know anything about the job. Everyone ignored him which cause a lot of mess.

Pros

None

Cons

poor training, poor management

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Generally a good place to be

IT Support Engineer (Former Employee) - UK - 2 February 2023

The "go-getter" vibes from the CEO trickle down throughout both management and co workers, and the rate of growth generally means no day is the same!Unfortunately this flows both ways though. Some teams handle the challenges better than others and this can often become a point of tension especially when some areas move so fast that others get left behind.Stalemates weren't too common, but in those times, it became more of a grind to keep the productive atmosphere going under immense pressure to maintain face.

Pros

Flexible working, passionately supportive, fair pay and great benefits

Cons

Long hours, occasional poor decision making

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CityFibre

Area Manager (Current Employee) - UK - 1 February 2023

Great fast growing company with brilliant work ethic and cultural ethos - The CityFibre Way.Some inherent and unhelpful behaviours from legacy employers (competition), especially where the company is determined to be different.Very supportive, collaborative and with a great product.

Pros

lots of independent thinking, ability to carve your own furrow, exciting and fast paced business

Cons

Pace of change can be challenging, very focused on investors needs rather than long term growth

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Criminally understaffed but was overall good

Service Desk Analyst (Former Employee) - Telford - 22 January 2023

Multiple staff moving on due to stagnating wages and no progression left few stalwarts to hold up a very important aspect of the business. Upper management liked to blame my section but were blind to actual changes for good. Got out when I could for my own mental health. Maybes it has improved? But honestly it was draining.

Pros

Loving team who did their best, some managers who cared, business booming

Cons

Poor woek/life balance, frequent forced overtime

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False Promises

Fibre Optic Engineer (Former Employee) - Inverness - 10 January 2023

Interviewed and accepted a role, to be told said role isnt in my area, so half the training done was useless. Manager impossible to get hold of but you need them for most aspects of the work.

Pros

Good Potential Earning

Cons

Only Earn promised amount in v specific circumstances

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Not a great place to work, always feel your on edge

Fibre Optic Engineer (Current Employee) - Scotland - 22 November 2022

They are deliberately trying to get rid of m. Managers all have a different day of each thing and there own rules. Expect to be out to 9pm at night as no one will come and help you and your tools won’t work, that’s if you get any, i was waiting for tools for 9 weeks even Though it was advertised you will get them instantly. I failed an audit by missing one tack in my cable I was cleating, very petty stuff.

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May seem good at first but after some time it’s depressing

Project Coordinator/Junior Project Manager (Current Employee) - England - 25 October 2022

With process that change constantly and micromanagement it’s very difficult to really cope overall. There is no culture everything about work + number

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Target driven business

Trainee fibre engineer (Current Employee) - Stirling, Stirlingshire - 12 August 2022

It's a fast paced environment with health and safety vastly covered, trained for every situation you could come across and trained with extra knowledge of splicing that wasn't needed but gives a bigger picture so we understand how the system works.

Pros

Hotel and food paid for

Cons

Unknown

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It served as a good stepping stone

Delivery Manager (Former Employee) - Milton Keynes, Buckinghamshire - 14 July 2022

I joined during the earlier days , and stayed for a few years. It was certainly great in terms of allowing me to gain experience faster than I would elsewhere, however the culture has since changed enormously.They have become pseudo-corporate, they still have small company mentality but attempt to dress it up. Tons and tons of issues with pay disparity which is driving a ton of the good workforce away, leaving behind the lower value employees.

Pros

Flexible working, funded training opportunities, regular team events, good rates of pay for new startes

Cons

Difficult to get a payrise, HR are terrible to deal with and have really made a mess of people's wages, advertising the same job for in some cases up to 30% more

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Great company (number driven)

Network delivery (Current Employee) - South - 13 July 2022

Great company to work for stressful at times but where isnt.Work life balance is ok as long as not delivering, other wise it's go go go.Manage own time no micro management

Pros

Manage your own time

Cons

Numbers driven all about quantity

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Project controller

City Build Project Coordinator (Former Employee) - Luton, Bedfordshire - 6 July 2022

Job title was a misomoner. Spend all day on zoom calls, in meetings and updating spreadsheets and databases, whilst trying to chase up people for information. No job satisfaction whatsoever. Spent 5 hours on a task putting make believe dates on a spreadsheet just to satisfy head office.Pointless all hands calls that lasted a couple of hours when could use the time more productively. No training for the role.