Co-op Group
Happiness score is 50 out of 100
3.4 out of 5 stars.
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Co-op Group Careers and Employment

Work happiness

Scores based on about 509 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    Steve Murrells
    approve of Steve Murrells's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Retail & Wholesale
  • Link
    Co-op Group website
Learn more


Browse jobs by category

Customer Service

649 jobs


Salary estimated from 49.6K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4K reviews and is evolving.



Customer Team Member in Northumberland
on 20 May 2022
Mix of pro's and con's - very fast paced, busy and physically demanding work at times
Worked for the co-op for just under a year now. I work part time 12 hours contract.To start one of the good things about working here is how small the stores are, you get to know everyone you work with easily and it's never too overwhelming. You'll learn where the stock is to help customers find products pretty easily.The work culture can be hit and miss, cliquey. It's a bit of an awkward start but you find your people over time, just focus on the work first.Shift patterns are really random, random days and times. Starts are from 6am til 10pm. Some shift patterns;6-9:3016:00-22:0012:00-15:3018:00-22:0914:30-18:00Contract is 12hrs, asked for more hours, got 16 (overtime) I nearly always work weekends and at least one weekday.In terms of the actual work and what you do, I'm mostly on the tills and working stock - the late shifts are always the most work. The job is physically demanding, lifting stock, lifting stacks of newspapers, constantly in your feet. Already got repetitive strain aches lolYou're expected to be in 5 places at once, serving customers, working stock, helping new starters, dealing with shoplifters, it's stressful, customers can be REALLY rude and nasty at times and you will be left do deal with that on your own.
Warehouse Team Member in Lea Green, St. Helens
on 21 May 2022
Jobs for the boys
Work hard for little gratuity. You'll only progress here if your face fits, or if you're on the family and friends list.The team managers don't care, unless you're not hitting your rate, then they're all over you to work harder. This goes against the attitude of the workers, as the common motto of the shop floor staff lately is 'minimum wage, minimum effort'.
Customer Team Member (CTM) in Alvechurch, Worcestershire
on 19 May 2022
I would go back if I could
Started working here at the start of the lockdowns, felt comfortable right away. Staff were friendly and we got on great, customers and regulars were easy to get on with. Management could be better, but most of the time it was okay. Very accommodating if needed days off etc
Customer Team Member (CTM) in York, North Yorkshire
on 19 May 2022
Good place to work, sometimes repetitive/similair tasks most days but would recommend overall
Worked here for nearly two years, the pay is alright and shifts tend to be either early morning ie. 6am-2.30pm, or mid day eg. 10-5 or evenings 2.30 - 11pm depending what time the store you apply to opens and closes. The tasks are fine, mainly putting out produce, working on the tills, wasting off products old, reductions, papers etc. But the job is somewhat repetitive, as in the same tasks most days, which is fine if you enjoy routine and knowing what you will be doing most days but can get dull if working 37/40 hour weeks. On your feet all day other than breaks like most retail jobs. The job itself is fine, considerate of the employees, the co-op itself do alot more community work than most businesses I have worked at and seem to offer more wellbeing support and good benefits to staff. Overall nice place to work. Depending where you work, particularly the team leaders can be clicky, staff who have been there years seem to stick together on shifts, often find them off talking whilst the new employees get stuck on the till or doing a task on their own but would recommend overall.
Order Picker/Packer in Newhouse, North Lanarkshire
on 18 May 2022
Overall decent job
Job genuinely was ok. Pay was great. Reason I left was because I couldn’t do the night shift any longer and they couldn’t accommodate day shift for me so I had to leave.

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Questions and answers

People have asked 232 questions about working at Co-op Group. See the answers, explore popular topics and discover unique insights from Co-op Group employees.

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Interview insights

Insights from 0 Indeed users who have interviewed with Co-op Group within the last 5 years.

Interview questions

A lot of it is now down to desperation as the warehouses are short staffed due to people leaving due to poor management the whole system of working ethics needs an overhaul as its working ethics are outdated and need bringing into the 21st Century.

Shared on 13 October 2021

As the person before me mentioned they ask behavioural questions. I tried to remember as many as I could as best as I could but the following are the kind of questions they’ll ask. (Please remember these are paraphrased.) I presume every Co-op would ask the same questions as they had a specific co-op interview sheet printed off. • Tell me about yourself and why you would like to work at Co-op? • Tell me what you did in the last couple of years? (They wanted me to include work, education plus any interesting extracurricular achievements) • Tell me a about a challenging situation, how you handled it and what was the outcome? A conflict where you had to stand up for yourself or someone else. • Tell me a situation where you were successful. • Tell me about a situation where you were part of a team and helped out a team member. • Tell me about a transformational situation where you shown excellent skills. • Tell me about a great achievement either from school a club or previous work. • Your availability. Do you have another job or education etc.? • Any holidays booked in the next 6 months? They then told me that there’s a 13 week trial period once you begin working there after which you have a behavioural meeting with the manager. They also ask your sizes for uniform beforehand, so if you get the job they can order them. Hope this helps.

Shared on 17 June 2021

I'm a good worker now all the people in the town dealing with local charities and details carnivals committees and local churches

Shared on 19 February 2020

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