To begin with, I must admit, I kind of fell into my role at the Co-op: a community based job that involves working with local charities and causes. However, it was the best decision I've ever made! The salary and benefits are great and everyone is so helpful and friendly! This job has allowed me to thrive and my team have helped me realise my potential. I would definitely recommend working at the Co-op!! My role allows me to do what I love, which is working with charities to make a difference in my area, and makes me feel very accomplished.

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Official response from Co-op Group

29 July 2020

Great to hear :) Member Pioneers are doing great things at the Co-op so you've joined a fab team. Best of luck in your role.

love it

Sales Assistant (Current Employee) - Lincoln, Lincolnshire - 2 July 2022

soo fun c and staff around are soo nice! during my tume here ive made so many friends and had so many oppirtunities opened for ne! hours are flexible and managers are so supportive

Pros

good hours

Cons

annoying customers

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Insights into Co-op Group

Based on 595 survey responses

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

Mmmmm

Store Manager (Current Employee) - Manchester, Greater Manchester - 30 June 2022

Hard work and challenging….but isn’t all retail right now.Very disjointed and distant from HO in the stores, new CEO seems to be rectifying.Great staff

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Nice team and benefits, disorganised management

Customer Team Member (Former Employee) - York City Centre, North Yorkshire - 27 June 2022

Good benefits and fair breaks and pay, but often long and unfair shifts like closing then opening the next morning and really disorganised, would constantly book holidays far in advance then be given shifts through them

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Good company to work for.

Store Manager (Former Employee) - West Sussex - 27 June 2022

Worked as a manager for 6 years and overall enjoyed it. Good support from senior management. Was able to progress. Excellent salary. Only left due to buying my own business.

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Good colleagues poor managers

Customer Service Assistant (Former Employee) - Nottingham, Nottinghamshire - 26 June 2022

Hit and miss some managers and team leaders you couldn’t fault others horrendous and horrible ....Lovely colleague but effected by managers who want you to work poor work hours that and don’t respect personal situations and times

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Mixed Bag

Customer Team Member (CTM) (Current Employee) - Essex - 25 June 2022

At times it can be engaging and fun when with colleagues or working on the shopfloor/stacking the shelves etc. However, I personally found being on the till very very boring and stressful. As a worker there you are expected to do both and will have to work 8-hour shifts standing behind the till all day fairly often. As well as this I was on a 12-hour contract but often worked 16-20 hours and occasionally around 30 hours over the space of 4 days whilst also being at college. So if you want this job part-time I would recommend giving set hours you can to work and if they won't be able to work around that then maybe it's just not the right fit job.Despite this, all my colleagues are lovely and always helped each other get through the shift as stress-free and easy as we could. And I would recommend this to people as long as they don't mind working overtime and being on tills as well as the shopfloor.

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Good place to work.

Customer Service Assistant (Former Employee) - Grayshott - 24 June 2022

Working at this store, I was usually on the front line dealing with customers, which gave me an opportunity to develop connections with regular shoppers.Once a few back room issues were sorted out, things ran fairly smoothly, and I never had a problem with the management.The only drawback was the gradually reducing number of hours. Apart from that, no real problems.

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Stressful

Team Leader (Former Employee) - Llanelli - 23 June 2022

Some stores are 1 on 1 which means you have to work the till and put stock out. I enjoyed working there for the first 3 years then it all changed, they brought deliveroo to the store I worked at which was one on one and it was hard. The team I worked with was brilliant, you can have a laugh and still get the job done.

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Poorly run by clueless execs

Store Manager (Current Employee) - Horsham - 23 June 2022

The Coop has gone downhill over the years and unfortunately the years of cutting costs on stores payroll and not paying colleagues a decent wage is going to be their downfall. Work life balances are poor, pay is poor, workloads exceed what you can achieve on the budgets given even if fully staffed, being treated fairly compared to others when you're in the management levels goes out the window. This business does not reward or encourage loyalty, stay away from the coop if joining as a manager.

Pros

Plenty of stores to work in

Cons

Everything else

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Busy and fast paced

Assistant Manager (Former Employee) - Belfast, County Antrim - 23 June 2022

Ok workplace for retail management but a lot of work for the pay. Often very short staffed and senior mamagemmt not interested. No risk assessmemt done while pregnant .

Pros

Free parking

Cons

Early starts

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productive and fast paced

Team Member (Former Employee) - Colliers Wood, Greater London - 23 June 2022

lots of tasks to do and so always on your feet, which can be seen as good and bad.Friendly staff but sometimes tasks are not distributed evenly, leading for certain people to do more tasks.

Pros

simple tasks

Cons

repeative

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avoid

Team leader/ key holder (Former Employee) - Crookes - 22 June 2022

Avoid working for coop they are quick to get you in work especially if you live locally, my first coop was amazing then i was moved and it was horrendous i was working back to back late and early shifts and wasnt given my hours more than 6 hours in advance i had to leave as I was away for most of the 6 months and i had an 10 month old baby at home GA gets more freedom a team leader gets dragged through the mud

Pros

great team

Cons

long unsociable hours, bad managment minimum wage

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Good work

Customer Service Assistant (Former Employee) - Sheffield - 21 June 2022

Stressful hours but good pay. Good hours and hard workManagement can be a bit grumpy howevet good colleagues to work withWould recommend a positive here for coop

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Not bad

Team Leader/Supervisor (Former Employee) - London, Greater London - 21 June 2022

Enjoyable time at the Co-op with great people. Progression opportunities are there for the right person. Often under staffed. No security present in our store which made staff feel uneasy and also meant we had to deal with a lot of situations with shoplifters. Like a lot of retail jobs - good if you are a colleague but not worth it being a manager.

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Great team poor management

Co-op Supermarket (Former Employee) - Bradford, West Yorkshire - 21 June 2022

Teams overworked and underpaid , management expect blood constantly changing your shifts to suit them leaving the shop short on staff wouldn't recommend to work there

Pros

Community

Cons

Long hours short notice

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Bad management

Customer Assistant (Former Employee) - London, Greater London - 21 June 2022

Management would change my shifts mid shift, eg would send me home an hour in and tell me to come back two hours later, it was really annoying but other than that it was ok

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Productive and relaxed workplace

Team Leader (Former Employee) - Aberdeen - 20 June 2022

Friendly culture and professional environment. Work is easy to complete and varied. There are good opportunities for career progression and management is supportive.

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Great place to work

Retail Store Manager (Current Employee) - Rainworth - 20 June 2022

Really enjoyed working for coop till they suddenly sold us of to an independent retailer that's when it all went down hill and then coop didn't give 2 hoots what happened to us was never supported through transition told one day being sold next didn't care about us after that coop try to promote health and well being but didn't care how we felt never even bothered after to even ask how we felt about it it was like ok being sold not our problem anymore

Pros

Work life balance

Cons

Don't really care about people's feelings just get on with it

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Opportunity to develop

Team Leader (Former Employee) - Calverton - 19 June 2022

Perfect part time job alongside education, lots of opportunities to develop within the company, supportive staff, pay could be significantly better, especially for team leaders that experience the stress of the job

Pros

Staff discount

Cons

Pay

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Class1 Store Delivery

HGV Class 1 Driver (Former Employee) - Avonmouth, Bristol - 19 June 2022

Busy, multi drops sometimes tight and have to deal with very loaded cages. However if you get on with it and got a ability at all. Money is good and the work regular.