Common Thread
3.3 out of 5 stars.
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Common Thread Employee Reviews

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quickpaced, well trained and every day is different managements is good but fair. shifts can be intense if you are not used to working longdays the have great opportunity's for you to develop within the company
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Official response from Common Thread
25 August 2020
Many thanks for taking the time to give honest feedback on your time working at Common Thread. I would keen to understand if you completed a Journey Review, if not I would be grateful if you could contact me by email at: neil.mckechnie@commonthreadgroup.com and we can arrange a suitable time to do this. Our People Development Team are always looking for new ways to improve the offering we give our people (staff) and your feedback is crucial in helping us understand what we can do to improve.I look forward to hearing from you.Thanks,Neil McKechnieHead of Commercial
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Company does not care for their staff. No support or leadership. Lack of respect for staff, expecting them to cover shifts when you have just finished 48 hours. No support after difficult shifts and just expected to get on with things.
Pros
Nothing
Cons
Everything
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Official response from Common Thread
22 February 2021
Thank you for your feedback - We believe passionately in Common Thread’s values and behaviours so I am disappointed to hear about your experience. The long hours reflect the dedication to the young people we support and is in our view is part of what sets Common Thread apart. I am sorry that you felt that here was no support for the long and difficult shifts. This is something we pride ourselves on at Common Thread. I am keen to understand if you completed one of our Journey Review's in relation to your employment? If not please feel free to contact me at: hr@commonthreadgroup.com and we can arrange a time to go through this. I look forward to hearing from you.Thanks,Helen Recruitment and Retention Manager
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I have worked for Common Thread for over 6 years. I genuinely believe that they are driven to support the lives of our young people and better their experiences. They don't expect magical transformations but are invested in making sure our kids are loved and cared for. They also intrinsically believe that happy staff=happy children. I see this everyday as they try to support our staff through one of the most complex and tiring jobs out there.
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I have come in at a time of change throuhout the company and have found it a very positive experience. In my career I don't feel I have ever been suppported as much. I'm lucky to be part of a good team that enjoy what they are doing which can only be good for the children.
Pros
10 shifts a month, lots of training.
Cons
Hours can seem long but when put against the days off i get, its worth it.
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Common Thread is an absolutely wonderful company to work for. It is an incredibly supportive organisation, and they really do put the young people first, and at the heart of everything they do. I have had the honour of working with so many amazing young people, through all of the opportunities and experiences I was given through this organisation. This has massively contributed to my personal development and also led to career progression within the company. The organisation provides employees with lots of training and learning opportunities; and I have always found the company to go over & above with anything you need. Common Thread is a truly lovely company to work for and I have always felt valued and supported throughout my entire career with Common Thread. Everyone, from line management all the way to the CEO, are always on hand to assist with anything at all and are always just a phone-call away. I cannot thank the company enough for my amazing experience and opportunities and I will always look back on my time with Common Thread as utterly amazing.
Pros
Working with incredible young people
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Common thread was a great organisation to work for. From the moment I attended the interview I felt the family vibe within the company. The interview day was excellent and very enjoyable. I loved my role at common thread would recommend a job there the family vibe is what made the role and the support from the whole teams were excellent and working with the young people to make a difference was very rewarding.
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Official response from Common Thread
25 August 2020
Thank you for leaving such a positive review of your time spent working at Common Thread. We strive to provide a family feel culture for our staff but also for our young people as a nurturing family environment is sadly something our kids have not experienced before. I am keen to understand if you completed one of our Journey Review's in relation to your employment? If not please feel free to contact me at: neil.mckechnie@commonthreadgroup.com and we can arrange a time to go through this. I look forward to hearing from you.Thanks,Neil McKechnieHead of Commercial
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Need to look after staff members before looking at applying more houses to the company. More pay needed for the job we do. I love my job but more needs to be done in relation to the young people and not on building more houses and bring money to the company.
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Official response from Common Thread
25 August 2020
Thank you for taking the time to write a review regarding your current experience of working for Common Thread. We have created the People Development Team and moved away from a traditional HR department in order to focus more on our people (staff) and ensure we provide the correct supportive environment for staff, given the nature of the work you do.I understand a significant period of time has passed since you wrote this, however I would be more than happy to discuss the other points with you. if you drop me an email: neil.mckechnie@commonthreadgroup.com we can arrange a time to talk.I look forward to hearing from you.Neil McKechnieHead of Commercial
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Just a shame about the way staff are allowed to be treated, especially in the highland team. The care offered is fantastic however staff cannot fully offer their skills and attributes as the senior/manager has control over this.
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Official response from Common Thread
21 August 2019
Thank you for the positive review despite your misgivings. I appreciate it is not always and easy role. We do our best to by our staff well and offer lots of training and opportunities for employees. It is great that you believe the care offered is fantastic - that is our focus - Young People first in all we do. Nicola Hewitt - Head of HR
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Common Thread sets the stage and tone for your ongoing employment through its Interview and training process. In my experience they attempt to prepare the right people. Those who can bring the most to the young people they care for and train them to deal with a job that is without a doubt one of the most emotionally and physically exhausting in the field. The children cared for are by in large survivors of extreme trauma, abuse and neglect. That would be a challenge on its own however they also in coming into Common Thread have in my experience come through multiple failed placment including Foster care, other residential and secure care. Due to the reasons stated above the children have absolutely no reason to trust the adults who now care for them and as a result can be angry, scared or resistant to change the behaviours that have kept them alive. The job is very hard and I have witnessed many burn out through rejection by the young people, witnessing or being subject to extreme behaviours or having their personal life suffer due to untrusting loved ones or personal commitments being affected by the working schedule. However with a high level of resilience and a good grasp of the provided training. I feel I have learned to see past the survival instincts of some of the young people and am able to focus on the positive aspects of the job of which there are many. Free cinema, fishing, swimming, go karting, skating, boating, gaming, activity days holidays native and abroad. All meals and travel paid for. Free counselling sessions Use of company caravan - more...
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Official response from Common Thread
21 August 2019
What a wonderful review - we appreciate the effort that went into writing this and it is a fair reflection of the role at Common Thread and what we offer. Thanks again!Nicola Hewitt - Head of HR
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Common Thread is a brilliant company to work for, if you’re willing to have management on your side. The pay is spectacular and outweighs competing companies. 24 hour shifts minimum, sleepovers are a must. Children can range from easy going to extreme behaviours. Often put in danger, and have to physically restrain children. Which you are professionally trained how to do. Great team, close like a family. Good support network. Free employee counselling. If you’re willing to let down your barriers and form a genuine relationship with the kids you work with, this job despite its difficulties, will be so rewarding. I would go back in a heartbeat.
Pros
Rewarding, good pay, amazing family like team
Cons
Long hours
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Official response from Common Thread
21 August 2019
Thank you for your review - we are always sorry to lose employees with such a great attitude and understanding of what we do. Good luck in your new venture! Nicola Hewitt - Head of HR
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How many jobs allow you to truly make a difference in young people's lives? This company cares for vulnerable children who come to them through no fault of their own. They are often scared, angry and emotional. There are hard days as staff work very hard but believe me the good will far outway the bad. The young people are incredible, they need positivity and laughter. If that's what you bring, you will receive it back tenfold. I have found management and senior management to be supportive and encouraging. The company provide training and development opportunities, allowing you to progress. Every day is different, but the the very best thing about the job is the relationships you build with the young people and your colleagues.
Pros
Fun, rewarding and career development opportunities.
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Official response from Common Thread
21 August 2019
Thank you for taking the time to give your feedback - it is great to hear that you enjoy your role and put young people first. That is always our goal. Nicola Hewitt - Head of HR
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Absolutely awful place to work. Even the kids are lied to by management. Only good things are the young people and the team I worked with. Everyone was low on morale including the kids. If we tried to inject a bit of fun and normality into the kids lives the immediate management often put a stop to it.. Management were morale hoovers at best. Senior management would visit the houses and ignore the kids. Salary minimum wage for a skivvy job. Cook, cleaner, bottle washer, shopper, taxi driver and admin and that was always to be done before time was spent with the kids. Totally wrong. Kids sometimes felt unwanted with style of management. Only time kids enjoyed their time was when management left for the day and house ran like a normal family household full of fun and laughter.
Pros
Kids and team
Cons
Far too many to mention.
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Official response from Common Thread
23 July 2019
The time you have spent leaving feedback for us is appreciated and all your comments will be taken on board. The young people we work with are always at the front of what we do and we do everything we can to build a safe and healthy environment for them. We pay our employees to live, work and sleep in the House, so we do expect our employees to keep all the standards of the House high and provide excellent safe support to ensure the young people have the best possible environment to live in and come home to. It is great to hear that there are times when the Houses are full of fun and laughter - that is what we aim for - a nurturing, healthy and well cared for environment.Nicola Hewitt - Head of HR
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The company beleives that people attack the company because of care burn out this is not the case. The role of therapeutic support worker is a good role but the company fails to deliver in caring for its employees. The company talks a good game this has been realised in the investors in people award. However in reality the company has no idea of how to care for its employees. Very poor attitude to staff sickness. You are little more than a number. And heaven forbid that happens in your life. Work life balance very poor staff are requested to work 60 hrs per week. You are requested to stay over and sleep on a pull out bed in a cramped office. You are not aloud a break throughput your 48 hrs. There is no time off the floor and the paperwork is never ending. In my time ive been punched kicked called all sorts of horrid names and the traing for safe holds is very poor everyone of the holds are from the back no good for when someone attacks from the front. The ceo and senior management are the best bit about the company. But this does not filter down to the workforce. There is huge culture of nepatism throughout the company and these family members do protect one another
Pros
Kids are amazing
Cons
Long hours. no breaks. Poor sleeping arrangements.
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Official response from Common Thread
23 July 2019
I appreciate the time you have taken to leave Common Thread a review. I note that you are a current employee and I would encourage you to come forward confidentiality directly to talk about your concerns so I can address the issues you have raised. Nicola Hewitt - Head of HR
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1 star
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Common Thread is a busy vibrant organisation that works with children & young people. Every day can be different and there is lots of opportunities for gaining experience and advancement. The company has a great values & behaviours framework that guides the culture of the organisation. There are lots of enjoyable parts of this work but working with our fantastic children & young people has to be the most rewarding part.
Pros
Values & Behaviours Framework, Opportunity for advancement, Pay
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Official response from Common Thread
23 July 2019
Thank you for the lovely and positive review. We welcome all feedback but it especially nice to read something so positive. Nicola Hewitt - Head of HR
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Long hours, for minimum wage had to work 240 hours over 4 weeks(10 24 hour shifts), sign out of the work time directive drive long distance's to cover shifts. I certainly wouldn't recommend alot of the people I started with have left, and no one knows how they got platinum investors in people's Awards certainly not for caring or paying for staff they don't give out references until staff have actually left either. Only saving Grace was the other staff I worked with day to day if still at common thread they need a reward.
Pros
Other Therapeutic support workers
Cons
Long hours, poor wages, st
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Official response from Common Thread
2 May 2019
Thank you for your feedback - I believe passionately in Common Thread’s values and behaviours so I am disappointed to hear about your experience. The long hours reflect the dedication to the young people we support and in my view is part of what sets Common Thread apart. Part of that dedication means that we do have to ask people to cover shifts in other distant locations - but we do try to keep this to a minimum. We are proud of our Investors in People Platinum award which is assessed by an independent body and continue to work positively to maintain this. I am very pleased to hear you hold our staff in high regard - as do we.Julie Joseph - CEO
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Without working with the team I worked with I don’t think I’d have coped with this job any longer. Glad to be out of it due to the poor senior management and the way the company is run. A lot of empty promises and rubbish choices made. There are kids lives at stake and for a company that says they are children first, complete rubbish.
Pros
The teams and the salary
Cons
Respect from senior management
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Official response from Common Thread
2 May 2019
Thank you for taking the time to review Common Thread. The people we employ and the teams we have are a key component in giving the high standards of care to our young people and I am glad to hear that you enjoyed working in one our teams.We believe passionately in putting Young People First, which we do and will continue to do, however we always looking for ways to improve. Therefore, I encourage you to please contact me directly to discuss this and your views on the Senior Management Team as we are keen to keep improving all areas of the business. Julie Joseph - CEO
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They talk a good game when you go for interview but not in practice short staffed and they can’t keep their staff. Not fair and on staff or kids never again
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Official response from Common Thread
2 May 2019
Thank you for taking some time to review Common Thread– we are constantly looking at ways to improve staffing levels and are committed to creating an environment where we retain the best employees to help with our ethos of Young People First. Julie Joseph - CEO
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A typical day at work is never the same, everyday is different. I personally learn new skills and qualities everyday. Management are very helpful when they can be.The hardest part of this job is would be helping the young people to push forward when they are scared and pushing back, at the same aspect when the young people let you help them it is very rewarding and satisfying.
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I learned how to plaster walls and different type of electrics in a light switch I worked as a team and gained better communication skills i also learned different types of beams inside the walls of a room
Pros
fun
Cons
stressfull
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Official response from Common Thread
2 May 2019
It is wonderful to hear that you gained so much from your apprenticeship working with us. We are certainly glad to have helped your career and would like to thank you not only for the review but for your hard work while you were with us. Julie Joseph - CEO
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I loved this job but senior managers and especially company owner can make people's jobs far harder than they need to be. When leaving this company it is very unlikely that this will be amicable and often requests for references will be refused.
Pros
Good rates of pay, support of colleagues
Cons
Lack of support from senior management, can be placed in dangerous situations
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Official response from Common Thread
2 May 2019
Thank you for the feedback. It is wonderful to hear that you loved your job. I appreciate it is not always easy to see why I am making decisions the way I do, however, these are always in line with the values and behaviours of the organisation and putting Young People First. We are always sorry to lose good staff but the doors remain open to the Common Thread family. It is not our policy to refuse references. Julie Joseph - CEO
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