Training and Competence Supervisor in Crossflatts
Training and competence supervisor
Coaching individuals as well groups
Calls listening and providing feedback
Interaction with different stake holders
Providing feedback to other departments
Customer Service Representative in Bristol
Interesting work that is unfortunately made stressful by poor management and organisational issues at the firm.
I was excited to begin this job having recently graduated. The job appeared to be an amazing opportunity to use my skills, as well as gain experience working for a stocks and shares company and in giving excellent customer service. The actual work I had to do was fairly engaging and sometimes could be quite rewarding. However a miriad of technical issues and failures of management meant that the job was gruellingly stressful. The company provides an appalling service to it's customers and the job primarily consists of apologising to customers who are owed large sums on money by the company that they haven't received. The management is mostly incompetent and customer as well as employee enquiries go unanswered. You are often left to your own devices to deal with queries which you are not trained to deal with. This inevitably leads to a backlog of unsolved customer queries which further prevents agents from dealing with queries they can solve. Aditionally the company seems incapable of solving reoccurring tech issues which prevent systems from working which means you are not able to help people over the phone. Working for computershare is not a very friendly experience and the company has withheld annual leave from a number of employees meaning most low level employees were denied any time off over Christmas. The incompetence of management seems to mostly stem from the company being massively understaffed. Everyone at this firm is hard working but unfortunately the company is not actually capable of delivering any of its promises to customers or its employees
Customer Relations Associate in Doxford Park
Very professional but fun
Computershare is a very professional place to work. The staff are very friendly and there is always an opportunity to gain more skills through training courses as well as applying for internal jobs.
Customer Service Assistant - Administration in Sunderland, Tyne and Wear
Great friends made
Managers are useless as they do not know the products and only there to manager the team. The less the managers do the better they get on.
Early shifts and late finishes but no Sunday work unless overtime. No work life balance as if you don’t do the hours you are given then there’s the door.
Class action claim administrator in Bristol
Nice place to work but the wage you get doesn't match the effort you put on your work some companies paid more for the same amount of work, and that doesn't match the cost of living in Bristol.