Customer Service Advisor in Manchester
Nice people but job became poor towards end Enjoyed the people I met in this environment. Most of my managers were okay had about 6 over 4 years. Switched up different selling targets, roles ect. Got made redundant as the business relocated
Customer Service Advisor in Milton Keynes
Poor training and no support from Team Leader or Management Joined to a role with the NHS but Concentrix lost the contract within a month. We was moved over to sales in Vodafone but told the role wasn't sales until we were half way through training. Training was extremely poor (2weeks) where we had to learn all the systems, learn all the products and know all the deals that were available. After the 2 weeks of training, we were put straight on the phones with minimum support. Our Team Leader was new to the role and was no help with the role. The management would be annoyed to help. I got stuck on a complaints call (no training in complaint handling) and my Team Leader and management refused to take the call and told me to 'just deal with it'
Customer Service Advisor (Full-time) in Remote
Don’t do this to your self. I had a interview here about 6 months ago and within that same interview I was offered the job, people have always told me it’s a red flag if a company does that but I thought seen as they are a big company it would be okay…I had to wait ages till my start date which didn’t really bother me but when my start date came I had no equipment (even after chasing it up multiple times) When my stuff finally arrived and I could start non of my systems or log ins would work (which happend to most of my team)When my team finally got around to starting training we where left on our own and forgotten about basically and told to ‘read these documents’ There was no training at all, for the type of work we where doing ‘reading documents’ really doesn’t help. Then we where made to go on the live calls with no assistance, no help. We had never used these systems before going on live calls or been shown how to use these systems so everyone struggled. We as a group then had a meeting with HR in which we expressed our frustration about not having any training prior even thou we where promised 4+ weeks training. Obviously HR did NOT listen to us and we still had no help. Now most of my team has left/ are looking to leave. Absolutely disgusting they sell you a false hope of being trained up to do a job but nope they just leave you to do.
Customer Service Advisor (Full-time) in Newcastle City Centre, Tyne and Wear
Plenty of areas to progressI've now been with concentrix for nearly 2 years, and i could not fault them in the slightest. I have been able to progress twice now within the time i've been here. They have also helped me massively with my mental health, with giving me all available resources they have, and also supporting me in the company at the same time. All the staff are lovely, and colleagues become your friends outside of work as well, TL's go above and beyond their role, it's a nice environment to be in.
Customer Service Advisor in Stockport
Not a good place to workI work for 18 months but not very happy as no support at all and on the top pressure of work keep asking more and more and pay is not fair management is not helpful