NHS 119 Call Handler - Covid-19 Vaccination Service in Home Based
Simple enough job role but management structure is a bit of a messThe job wasn't difficult at all once you know what you are doing, but there was next to no training to begin with so we had to learn as we went along. There were a lot of days where things would just change out of the blue (team leaders, changes to campaigns etc).
Customer Service Advisor in Home Based
High stress job, 8 weeks training then in nesting they tell you to forget all your trainingNo care for the employees at this company at all. They expect you to answer all calls back to back without a second to think and process of the last call. Lots of empty promises and not a lot of help. Breaks and lunches aren’t paid.
Inbound Customer Service Advisor in Derry
Inbound customer service Make promises they can not keep No discount No friend and family perks Poor management No support IT equipment and systems that don’t work - then you don’t get paid because when you have downtime because of there systems No confidentiality
Customer Service Advisor in Newcastle upon Tyne
Fun and friendly work placeGood training, excellent management and enough time given to get used to the job expectation and requirement. Salary is very attractive and there are good bonuses related to performance.
Inbound Customer Service Advisor in Stretford
Appalling. Stressful. Pressure. No work / Life balance. Avoid at all costs. The training is ill-suited for the role and is badly delivered. Some of the systems used are not even a feature of the training and KPI's are unclear . Multiple cumbersome systems that require staff to attend early just to log on. Follow up "nesting" training is about 3 or 4 calls before you are placed on phones. This is supposed to be a period of 2 weeks. Badly supported. I learned how to be a robot. Shifts are too long leading to constant exhaustion and loss of voice due to constant talking.. No culture people are always leaving. Stressful. Constant calls. Constant pressure from managers to chase KPI's that shift and are unclear. Management are either harassing people that are not meeting KPI's, indifferent or all over people that do. Culture of favouritism. Pressure shifts from call handling time to call wrap up and retention rates on management whims. Bonuses are unachievable. Pay is often incorrect and HR remote. Colleagues from initial training soon realise the error of their ways are off sick and then leave due to unremitting pressure. A constant revolving door of staff. Leave is impossible to book and new starters are constantly told that they will be put on the leave booking system and this does not happen. Constant micro-management and clock watching. Only allowed 8 minutes per day for toilet / drink breaks. Stated that they are a mental wellness partner. The building has a slogan "Complete Peace Of Mind" on it as you enter the site. That is the last thing you will have for the duration of your working life here. Left due to exhaustion / inability to get time off and impact on mental health. Avoid at all costs. If I could give a minus score I would.