Concentrix Employee Reviews

The atmosphere on the contact centre floor is really lively and friendly. It's a great place to meet new friends and enjoy your time at work. There's plenty of support when and if you need it with team managers and coaches on hand all the time. Although there is initially a lot to learn, the trainers and academy team are really good and make sure you have lots of support before you are placed into your team on the floor and make you feel comfortable asking any questions you have. I really enjoy working here and have made friends for life on my team.

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Official response from Concentrix

26 August 2021

Hello dear colleague,Thank you very much for your positive feedback, which we are very happy about!

very rare i had a day off, worst job iv'e ever had.

Sales Advisor (Former Employee) - Remote - 29 November 2023

No social life, always begged to work on my days off always had to do call backs on my day off on a PC that took forever to come on and log on.Very damaging to mental health i will never work at home again.

Pros

commission if they feel like it.

Cons

everything

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Insights into Concentrix

Based on 494 survey responses

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

Opportunities for progression

Customer Service Agent (Former Employee) - Longbenton - 25 November 2023

Plenty of chances to take on extra, actually beneficial responsibilities if you want to. Great people and lively atmosphere in a modern and pleasant office.

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Great

Sales Assistant (Former Employee) - Belfast - 22 November 2023

Great place to workBonus is available with sales which was goodFriendly staffDifferent working shifts available depending on departmentFun place to work

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Fun but busy

Customer Service Advisor (Former Employee) - Derry, County Londonderry - 20 November 2023

Fun place to work and great team but not an once of down time allowed.Constantly on call and not alot of help for management but I did enjoy my time there

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avoid

Fraud Advisor (Former Employee) - Remote - 15 November 2023

Terrible pay for what seems like a pretty crucial job. Callers are waiting for at least half an hour just for us to tell them to make their own report on the website which feels awful. Two weeks of classroom training and then you’re practically left on your own. They have support but they’re always rude and expect you to know things that you simply weren’t taught. Poor work like balance with awful shift patterns and unpaid breaks. There are rules on when you can and can’t take annual leave.

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Bad training but good management

Inbound Customer Service Advisor (Former Employee) - Remote - 15 November 2023

I worked for the company for a year and 8 months, I had 3 team leaders, the first one was a joke, the second one was amazing, couldn’t ask for a better manager and the third clearly didn’t care. The schedules are great and the pay is the minimum wage, can’t complain. The targets are a bit hard to achieve but something that could happen with good training, which clearly was not given. We’ve 3 weeks of training which do not prepare us for the role at all and then they expect us to know how to handle the pressure of it, having not enough knowledge on the systems.

Pros

Good schedules

Cons

Bad management/payment/training

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very good

Sales Assistant (Former Employee) - London, Greater London - 14 November 2023

very good the company is great and managers are good, I liked to work there so much, nice pay, nice shifts, nice everything, I loved it so muych much m

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Long hours

Sales Advisor (Current Employee) - Work from home - 14 November 2023

Concentrix is any a bad company to work for, they just need more structure when it comes to helping new agents. I noticed that being live after training you are kind of just thrown into the deep end without the help you need (there is definitely help don’t get me wrong it’s just not enough) as they expect you to keep your targets high and clean but then no one is there to help you when you need it most but once you get through the stage of needing help and knowing everything doing the work by yourself is decent, decent incentives as well and bonus

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An ok place to work

Customer Service Advisor (Former Employee) - Work from home - 10 November 2023

It’s just an ok place to work. The shifts were a bit long and busy most times. I work part time and had to work every single Saturday and Sunday even though my contract only said Sundays were mandatory.

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Avoid at all costs

Customer Sales Advisor (Current Employee) - Derry, County Londonderry - 7 November 2023

Typical day - listen to management praising their favourites whilst everyone is told stats need improving. Meant to be customer service role but pushed more like sales with all the KPI's expected. Very clicky place and toxic. For the benefit of your mental health avoid at all costs.

Pros

Flexible shift patterns, holiday requests

Cons

Management, expectations, inconsistent team leaders

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Don't even bother

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 31 October 2023

Management are a mess and you will get messed about. Even for a temp job it's not worth the stress. Under paid in most departments with the new contracts being worthless.

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Wfh

Customer Service Advisor (Former Employee) - Belfast - 26 October 2023

-inadequate hardware-poor salary-too much work-high expectations-no recognition-unprofessional team leadersGood for people who need to work from home.

Pros

Working from home

Cons

Poor management

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Hmmmm

Customer Service Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 19 October 2023

Worked here for some time. Working from home you were often left missing pay and holidays without any explanation or anybody to talk to. management go missing, couldn’t build up trustworthy relationship

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Proceed with caution!!

Customer Financial Assistant (Former Employee) - Newcastle upon Tyne - 18 October 2023

This company works on behalf of their clients I.e. Banks and Corporations so be prepared for none of your personal opinions or views to be listened to. People who question the way things are done are immediately dismissed and told to just accept and get on with it. While there are some helpful team leaders, the general attitude of higher management is poor. Anything that goes wrong is automatically assumed to be the fault of staff and management seem unwilling to have agents' backs. Coaching sessions feel like interrogations and very one-sided. Training is fairly mediocre. When you start taking calls you will feel like you're starting all over again and it is the luck of the draw as to which mentors you are paired with. The majority of mentors take the role to avoid being on the phones. This is something that was evident throughout my time there and management did nothing to address it. You will often feel like the company is setting you up to fail rather than having your back. Information surrounding failed calls is never dealt with confidentially and you will be made to feel like you are at fault and everyone blames you. This is not a good company to work for. It will put a huge strain on your mental health and destroy any hopes of a work/life balance.Also, food in the canteen is overpriced and of poor quality

Pros

Free coffee

Cons

General office culture

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Horrible

Customer Assistant (Current Employee) - Bristol - 17 October 2023

Do not recommend. Draining, demanding on you mental health. No support offered by management and gaslighting to make you think that the work load is not the problem.

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Good job, fair wage

Customer Service Advisor (Former Employee) - Remote - 17 October 2023

I enjoyed my time with concentrix but a lot was happening in my personal life at that time which lead to me having to leave my position a lot earlier than I had hoped.

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Awful, simply awful.

Cyber Crime and Fraud Advisor (Former Employee) - Work from home - 17 October 2023

The reviews about this role are not a one off. In the space of a month, two whole new teams quit. Lied during training about how incredibly busy the job is. Constant stressful calls with only 30 seconds of allowed time between calls. No adjustments for ASD and Neurodivergent people. Nowhere near enough training. Monitored every single second of the day. Far too much stress for minimum wage.Several customers daily will say they’re suicidal and you are taught that “they are just attention seeking, they won’t do it”

Pros

Absolutely none

Cons

Long hours, No social life, Constant Monitoring, Incredibly stressful, Bad management

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Decent place to work

Inbound Customer Service Advisor (Former Employee) - Remote - 15 October 2023

I gained valuable transferable skills. But difficult work life balance as expected to work late shifts into evening and weekends too. Managers were rude and difficult at times. Pay was average hence reason to move on.

Pros

Skills gained, nice people

Cons

Late hours, weekend work, pay

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Official response from Concentrix

16 October 2023

"We set a high bar for life at Concentrix + Webhelp. But it sounds like the experience with your managers. didn’t hit the mark. Setting up our leaders for success is something we are always looking for ways to grow and improve. We’ve got a variety of Leadership training programs in place like the career pathway and weekly trainings to make sure they’re leading in the best possible way. Feedback like yours keeps us on the path of improvement—so thanks for taking the time to add your voice.

Stressful place to work

Retentions Advisor (Former Employee) - Stretford, Greater Manchester - 14 October 2023

You don’t get paid on time and it’s so stressful for your mental health. Which isn’t taken into account it’s awful i do no recommend, unless you want to lose your hair.

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Official response from Concentrix

16 October 2023

Thank you for leaving this candid feedback, as well as for being a valued member of the Concentrix + Webhelp team. We are truly sorry to hear about the salary concerns you've laid out here as well as the negative aspects of your experience. We want to alleviate any concerns you may have and make sure you are fully satisfied with your Concentrix+ Webhelp experience!

Great work place , very flexible

Technical support advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 12 October 2023

Good place to work, great work life balance , flexible, multi culture environment, great work life balance, employees are valued and their opinions are respected

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Official response from Concentrix

16 October 2023

Thank you for your review, we hope you feel comfortable to continue to share feedback throughout your career at Concentrix + Webhelp so that we can grow with you.