Transponster in New County Hall
About what you would expect
There are many aspects to the question of what are my opinions of Cornwall Council as an employer. It is indeed a very good question to ask that requires some thought to answer.
Social Worker in Camborne, Cornwall
A place where people do not matter at all, it's about personal gain
There is a low support and highly critical culture. Staff are expected to work well beyond allocated hours, there is little recognition of contribution made and management are focused upon their own advancement. A cut-throat environment, where ethics have been lost.
Financial Administrator in Truro, Cornwall
Good place to work
Despite being in the Public Sector this is a very good place to work. Training and support is excellent. Even as a contractor. Communication is clear, concise and widely distributed.
Employees are respected and although the pay is low, the benefits of the work life balance is emphasized. Flexible hours are normal and followed by everyone as is working from hohomeiwidely used even before the COVID-19 issues ore the COVID-19 issues
Ticket monkey in Countywide
A culture of cronyism and favouritism
The entire organisation from elected members to the management and staff is pretty inept and self serving.
From lack of investment in staff, equipment, poor materials and ppe to low levels of training and incredible waste of money on vanity projects, this council talks a good show but it's a charade.
Pay is poor with no increments, despite jobs being advertised as such. There is a 'performance' rel
Customer Service Advisor in Camborne, Cornwall
They want more and more
Working in the contact centre had its ups and downs. The team were fairly friendly but god forbid you did not agree with one of them.
You have a good work/life balance as the hours are Monday-Friday. You had good leave (if you were ever allowed to take it) and good sick pay. Job security was very good as the calls would always be queued at about 40 waiting. The highest I ever saw it was 72 callers waiting with over an hour wait time as the manager on duty did not know how to cap the calls. Laughable.
The job is relentless. You are answering calls 8 hours a day, 5 days a week. As there is such a high turn over of staff we were almost always understaffed which meant the workload was extremely unmanageable.
There are five managers. One is the designated duty manager each day and you can only ask that specific manager for help. If you approached a different manager they would make it very clear you are not to ask them as they are not on duty. 3 out of 5 managers were not confident in helping as they did not have sufficient training for revenues. This would lead them to question your suggestions and make you feel like you had done something wrong. It was very confusing at times as different managers would advise to do different things. We were actively told not to suggest a managers call back to angry or upset customers, instead we were told to deal with it ourselves. In doing so, we would then get pulled on the bad call.
We hardly ever had team meetings and the employees concerns were never listened to. There are very slack procedures in place for any abusive callers. It comes down to what the individual member of staff feels they can take and put up with.
Almost weekly, we would receive an email advising us that we have to now do yet another task. Towards the end of my time at the contact centre, we had a list of about 8 things we had to go through with the customer, outside of their initial query. There was no mention of a pay rise or a thank you. We were emailed to do something and expected to take it on board. However, our call times would gradually increase and we would get pulled for not taking enough calls per hour. We were always fighting a losing battle as our top manager would keep saying yes to all these tasks to show how wonderful she was at managing a team and trying to put us in the best light but in turn, it would put her staff in a worse position.
I had concerns over bullying within the workplace. Time and time again, I raised these concerns but nothing was ever done. Not even a conversation was had with the individuals involved. The place lead many people to have a mental breakdown, causing them to be on long term sick. It was awful to witness.