Costa Coffee
Happiness score is 54 out of 100
3.6 out of 5 stars.
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Costa Coffee Careers and Employment

About the company

  • CEO
    Jill McDonald
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £500m to £1bn
  • Industry
    Restaurants & Food Service
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Food Preparation & Service

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Salary estimated from 852 employees, users, and past and present job advertisements on Indeed.

Popular Roles

£9.09 per hour
Store Manager
£25,499 per year
Assistant Manager
£18,443 per year
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Rating overview

Rating is calculated based on 2.4K reviews and is evolving.


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Work-life balance


Barista Maestro (Full Time) in Preston
on 5 April 2021
Fun workplace fast paced but bad pay for BM for anything
Got rid of assistant managers role and now pass responsibility of that onto the next role down the barista maestro where you are paid 50p more than baristas! But are doing the same work as the store manager ??
on 2 April 2021
Great teams but higher management have no care
The teams you get to work in within Costa are truly what makes the jobs. I worked at multiple locations and every team understood how difficult a company they worked for but this is what unites everyone. Although this is great to have good team work... i really began to question the values and ethics of Costa if they relied on this tactic to operate their stores?There is constant stress with, in my case in a franchised store, absolutely no employee benefits apart from discounted drinks on your days off at other stores.
Barista Maestro in Somerset
on 29 March 2021
Never work for Costa coffee
I have worked for Costa coffee for 4 years and the company only care about money! They do not care about their staffs safety or mental well-being. Their employees are just numbers on a piece of paper to them, they do not value their staff at all! The management is also very unprofessional. The people I worked with are the only reason I stayed as long as I did. If it wasn’t for them I would have left a LONG time ago!
Barista in Doncaster
on 25 March 2021
Wouldn’t really recommend.
Even though I enjoyed working there the majority of the time, however occasionally I felt belittled by other staff members hand when I was leaving I was lied to about the reasoning for not being kept on at costa, they’re like a family but a family they don’t want to include others. This made it difficult to be able to concentrate on my work as I didn’t want to be there.
Part-time Barista in Hale
on 23 March 2021
Busy coffee shop
I work in a suburban branch - nice customers, including regulars and a good team.It can be very busy and hard hard work to keep up with a constant queue.You need to be organised, cheerful and reliable and be able to work well in a team.
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Questions and answers

People have asked 221 questions about working at Costa Coffee. See the answers, explore popular topics and discover unique insights from Costa Coffee employees.

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Interview insights

Insights from 890 Indeed users who have interviewed with Costa Coffee within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

I have a question if I spend £10 how many points will will be collection

Shared on 26 March 2018

How would you be around people .how would you act if a customer was upset or not happy . allergies how would you deal with it .

Shared on 28 June 2017

How you going to decline a consumer who want to have a free extra coffee shot.

Shared on 27 June 2017
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