Good place to work
I worked there when I was 16, was paid over the minimum wage. Fast pace environment. Found the tills difficult and staff often got snappy and sarcastic especially if you didn’t have no previous experience. I worked 4 hours on a Saturday so they seem pretty flexible with hours and days however the reason why I left was because when I went out the back to do pot wash the manager was bad mouthing me thinking I was someone else. You need to be very enthusiastic and bubbly to work there. Hard work trying to make sure you’re on tills, cleaning down tables, pot wash and making sure fridges and produces were topped up.
Assistant Manager in Plymouth
Be prepared for fast paced, hard work, with little to no training. The culture and the people you work with will be why you stay but the job itself is why most people leave. Customers for the most part are absolutely lovely but 1 in 10 (increased in covid times) will leave you wanting to cry. Thick skin required. Only a few stores will be a different experience but are few and far between. If you go into management you will be required to work far above and beyond for little to no thanks or sleep. The upper management will try their hardest to keep you motivated but corporate are always penny pinching so are limited in helping. Be prepared to come home smelling of milk regardless of whether you were on the coffee machine or not. On the up side, free coffee on the job which will be required.
Supervisor Barista in Dorset
Understaffed and underpayed
Constantly understaffed with area managers putting unfair pressure on store managers. Pay was unfair and I was payed incorrectly for months until I noticed and then managed to claim what I was due. This happened to a large number of employees. Forced to upsell plastic bottles of water by having them next to the till which is extremely unethical in terms of environmental responsibility.
Barista Maestro in Woking
Ran by incompetent immature children, manager of my store left due to being overworked and paid poorly for her incredible efforts
Avoid at all costs, perfect for weekend students, even then don't expect much. Expect to be treated poorly.They'll overwork you, expect you to know everything, the training is pointless and the "incentives" don't exist.
Barista in Bangor, County Down
On-site managers and team members were great, but as is the case with most coffee shop chains, higher up managers have no idea what they are doing. They treat new staff like dirt, dont know how the place is even run, couldnt make a coffee if their lives depended on it.And work a three day week in their nice offices. (especially clements, ground, costa, starbucks, nero etc.) We are the ones who get taken advantage of, who get up at 6 in the morning, who have to stress throughout the day with customers and food and coffee and cleaning, smelling of sweat and food and coffee when we get home at 6pm, but we get paid pennies while the higher management drive around in their fancy cars? Not an environment that I am going to be associated with again, no thank you.I loved my team at the actual sites, but if higher managers actually got off their bums and did something for once maybe they would deserve the unbelievable amount of wages they get. Shame on you.