About Costa Coffee
Culture & Values
Our Values: At the core of Costa are our 4 values: Passion, Warmth, Courage, and Trust. They are the foundation for our business, guiding our culture, the way we behave, and the decisions we make ensuring we are always doing what's best for our teams and consumers every day Our People Promise : Powered by our global growth journey, to inspire the world to love great coffee, we embracing taking risks and pushing our capabilities to new levels. Joining comes with a promise to always be loving your craft, it comes with some twists and turns, but you'll be able to do some of your most ambitious work here, stretching your skills working alongside our global partners and passionate, warm people. DE&I : We celebrate difference and believe that everyone should be able to bring their true self to work, in a culture that embraces diversity of thought. We encourage everyone to be their unique, wonderful selves. There’s no one else like you, and that’s who we want in our business. Our internal networks, Shine, Inside Out, Together, and Belong help our people to connect and shape our future.
A Coffee for Every Occasion: The UK & I is our home market. With almost 2,800 stores, 3,500 proud to serve coffee shops and 12,000+ Express machines, it’s no wonder we’ve been named the Nation’s Favourite coffee shop for 13 years running by Allegra Strategies Whether you’re at home, at work or on-the-go, as a Total Coffee Company, we’re proud to provide our customers the opportunity to enjoy their favourite Costa coffee all expertly crafted by Gennaro Pelliccia, our Master of Coffee and using Rainforest Alliance Certified™ coffee beans. UK&I Retail: We’re the largest coffee shop brand on the UK&I High Street, with over 15,000 talented team members true masters of their craft, pouring their heart into every cup. We have a diverse range of field roles supporting our store teams across the country, from Area Managers to Brand Standard Coaches & Costa Express engineers allowing us to constantly review and invest in our store designs, installing new technology and formats that provide our customers with space to work in, relax in or simply enjoy a coffee. Supporting our Stores: Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. We embrace remote working and do it well. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
Since our initial inception as Coffee Nation in 1998 and now as Costa X, we have evolved and expanded to over 15,000 machines worldwide, delivering one million cups of coffee per day. And we aren’t slowing down. We have made significant investments in tech, data & machine innovation to create coffee solutions for the future. With our bold international expansion plans and our ambitious growth targets, we have an exciting agenda to deliver over the next few years.
Coffee with Commitment: Each cup of coffee we serve reflects our commitment to sustainability and community empowerment as we aim to reduce emissions per serving by 50% by 2030. Rainforest Alliance certified since 2008, we ensure ethical sourcing that benefits both farmers and the environment. We are actively engaged in tackling climate change, with ambitious carbon reduction targets aim to reduce emissions by 50% per coffee serving by 2030. Together, we can create a more sustainable future. Costa Foundation: Since 2007, through the Costa Foundation, we've built 100+ schools worldwide, providing education to over 100,000 children in coffee-growing communities. Our teams, partners, and customers engage in creative fundraising, such as Foundation Fridays in store and personal challenges like marathons and have raised over £20 million, enabling us to construct new and expand schools, providing essential facilities like water, electricity and toilets, providing access to technology, and much more.