Costa Coffee
Happiness score is 48 out of 100
3.5 out of 5 stars.
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Costa Coffee Employee Reviews

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Location
United Kingdom2,534 reviews

Ratings by category

3.3Work-life balance

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Entry Level Job

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Good job opportunity if you are new to the Country and want to start earnig some money while practicing your English, or while studying at College / University
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Poor

Very over worked under staffed and poorly treated staff don’t feel appreciated nor is morale any higher than a skirting board ladder retention rate is very poor also
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Disgusting

I worked for a franchise store in elmpark costa never again the staff get treated differently some get away with everything some get warnings for nothing repairs take forever to get repaired don't care about nothing apart from what money goes through the tills staff are not important and are very clever how they get you too leave stay well away from this company

Pros

None

Cons

Everything
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Fun place to work

Great place to work, fast paced. Easy going job. It can be stressful with new promotions and weekends but you get the right support. Really good job whilst at uni.

Pros

Free drinks

Cons

They would cut your hours.
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Fast paced

It’s a fast paced job but it can be fun once you learn all the ins and outs of the job. 50% off food and free drinks whilst on shift! 25% off on your days off and from other stores too

Pros

50% on shift

Cons

Can be stressful
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Fast paced and sometimes stressful

Very fast paced environment and you have to learn fast but full training given. Opportunities to progress and move up in the company with clear training on how to do that which is good.

Pros

Friendly environment

Cons

Lots of overtime even if you dont want it
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Good experience

I had a good experience. However, was feeling out of place as there was not a lot of team work. Also, the pay as in every big company is just ridiculous.
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Good

It's a great place to work with great peopleThe benefits and pay is excellent with flexible working and overtime avaliableFree food and drink for staff and bonus every yearManagement is good and care for the team
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Alright company

The pay is not the greatest at minimum wage based on your age. Management was good and supportive and training was given but the over all work place was just stressful.
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Avoid

Avoid working for costa, they don't care about you. if you have an issue they don't care to hear you out or resolve it in anyway. Most companies take on board the reviews from customer but costa likes to brush them under the carpet without sorting the issues out at the end of the day all they care about is the money, your replaceable as far as they are concerned. Know your worth and find a company who respects you and treats you like a part of the team.

Pros

Non

Cons

Avoid tamworth stores.
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Pkjffgnnm

Great company and would recommend this company to anyoneAnyone should work here as its a good site and anyone applying should consider its a great company
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Awful

The company doesn’t pay you correctly, you're always having to check your payslip when you get paid to check if you’re being paid right. Management is short of knowledge and no support given. Avoid this job at all costs.
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Enjoyed every day at Costa

Will go and work there any time again. No regrets , job is fun and enjoyable full of energy and progress if you have potential and want to learn more .

Pros

Half price of your lunch and rewards if you are a hard working colleague.

Cons

Sometimes long ours or all weekends.
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Very discriminatory

Worked there for a few months, was not taught well and then punished for my lack of knowledge. Not at all inclusive. Very poor experience and felt very outcast.
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Good

Usual coffee shop role, get a good team and it'll be a great place to work, get a bad team and it can be awful. Get some horrible customers but overall its good pay and alot of work around home life being able to book your availability weeks in advance
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Too busy

BusyNo free drinks as staff and manager are not encouraging , I feel like being scrutinised every single second.Why Costa tastes like mess? Frostino use bad ice, bean sucks etc

Pros

No

Cons

No free drinks
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A fun job, most of the time

My experience at Costa was mostly enjoyable. Hectic and fast-paced at times but that’s expected with this sort of role, also some very chilled out shifts. How good your day was is directly dependant on who you’re with and who your manager is.Biggest problem was often short staffed so a busy shift felt like running a 10k and you’d be back the next day to do it all over again. But the days fly by and you’ve got coffee to keep you going.Overall you’d recommend the job. Upper management really do look after you with consistent and noticeable pay rises. Please note all of my experiences were with stores owned by The Optimum Group franchise (most North West stores), I can’t speak for Costa themselves or any other franchises.
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Exciting, fun place to work

I loved working for costa for over 6 years, exciting, friendly place to work. All staff and customers were great to work woth andalways had opportunitiesto process forward if you washed to do so, which I did.
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Stressful and unreliable

Not paid correctly/ missing hours which aren’t given back for months because of the ‘system’. Hard work and stressful environment, with certain job roles being treated differently, it is not fair or equal. Bad management.
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Fun

Good place to work, sometimes can be stressful but so can every job, pay is also good as well and working your way up to manager is a bonus an quick.
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Fun, fast paced.

Fast paced and can be stressful at times, fabulous team which have become great friends , good manager. Can advance if you wish to. Online learning. The only thing I struggled with was not having set days off so can get tricky to plan things outside work.
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Overall rating

Based on 2,978 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.4 out of 5 stars for Culture

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