Work wellbeing score is 61 out of 100
3.4 out of 5 stars.
Write a review
View all Costa Coffee reviews
Review this company

Costa Coffee

Costa Coffee Employee Review

Productive & Fun

Great job, great progression and great culture. A lot of Costa's work is to develop the team and ensure the customers are provided with a duty of care and we excel those that work hard.
Was this review helpful?

Similar reviews

Same role

Be prepared to work for free

As a store manager You are often expected to jump in to cover sickness in your own time without additional pay. Micro managed to the ends of the earthPestered and phoned on your days off even from upper management


The teams


Was this review helpful?
Same role

Anything above area manager is a joke

It is what you make it but there is no support in times of need. The teams work hard but Store Manager’s are given ZERO training. No induction, no courses.
Was this review helpful?
Same location


You'll meet excellent people and the job itself can be fairly rewarding at times on the right day. Unfortunately, whilst the core team will be there to support you, upper management is an absolute farce. Poor decisions on top of poor decisions regularly leave you understaffed with ques going out the door, piles of dirty pots everywhere, angry customers abusing you because they have to wait and maintenance problems that just never seem to be fixed. It's guaranteed to take a toll on you mentally if you work more than part time.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Costa Coffee. Our community is ready to answer.Ask a Question

Overall rating

Based on 3,897 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

Compare Costa Coffee with

Learn about Costa Coffee in popular locations

  • Companies
  • Costa Coffee
  • Employee reviews
  • Productive & Fun
Tell us how to improve this page
What would you add or change?