Cosy Club Employee Reviews

A good company to work for, spend time on training and development. Long hours but the option of 40 hour contract pro rota. Look after their employees.

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Official response from Cosy Club

10 November 2023

Hello, thanks so much for giving us your feedback! We're glad you appreciated the progression opportunities on offer and felt properly looked after. If you have anything more to add, please pop us an email at thevoice@loungers.co Thanks so much,The People Team

Unprofessional

Chef (Former Employee) - Birmingham, West Midlands - 15 November 2023

Very stressful as always busy and people never greeting you. The head chef is very unprofessional and the site very old and dirty. Stay away from this site

Pros

Nothing

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Official response from Cosy Club

17 November 2023

Hello, thanks for leaving your feedback. In all our sites, we hold ourselves to an extremely high standard when it comes to hygiene and general maintenance. Though, we welcome you to elaborate by emailing us at thevoice@loungers.coThank you,The People Team

Jobs at Cosy Club

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Operations Manager - South East

Operations Manager - South East

Chelmsford

30+ days ago

Front of House Team Members

Better than most places

Waitress (Former Employee) - Bath, Somerset - 26 October 2023

The managers try their best to be professional/respectful while keeping that 'family' vibe so it's a good balance. The staff is nice enough and it's a nice place to work in, if you're respectful they will be too. Rotas are flexible if you're a student and they'll train you very well!

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Official response from Cosy Club

3 November 2023

Hi, thanks so much for leaving a review. We're so happy you enjoyed your time with us! If you'd like to leave further comments, please pop us an email at thevoice@loungers.coThanks so much,The People Team

Supportive work environment

Kitchen Assistant (Current Employee) - Basingstoke, Hampshire - 28 September 2023

Cares for its staff and customers alike and is overall a very warm environment to work in, support will always be given if needed and is judgement free.

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Official response from Cosy Club

29 September 2023

Hi, thanks so much for leaving your feedback. We're so glad you're enjoying being a part of the team and feel accepted and supported. If you'd like to comment further, please feel free to drop thevoice@loungers.co an email and we'll be sure to respond soon.Thanks,The People Team

Nice management, solid hours

Bartender (Former Employee) - Durham, Durham - 19 September 2023

All you can ask from a bar job really, nice environment, treated well, hours you want etc. you get an allowance for uniform and tips from the restaurant

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Official response from Cosy Club

22 September 2023

Hello, thanks so much for your positive feedback. We're so glad that you found the environment to be fair and welcoming, and appreciate tips and uniform allowance. If there is anything more to add, please reach out to thevoice@loungers.coThanks,The People Team

Insights into Cosy Club

Based on 99 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Clear sense of purpose

Areas for improvement

Support from manager
Sense of belonging
Energising work tasks

Interesting

Sous Chef (Former Employee) - Manchester - 11 September 2023

What is the best part of working at the company?Good salary and very nice foodWhat is the most stressful part about working at the company?Not enough staff other than that great companyWhat is the work environment and culture like at the company?Really loved the people there had a good time

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Official response from Cosy Club

15 September 2023

Hello, thanks so much for your feedback. We're so glad that you enjoyed working with us! If you'd like to add anything else, please email thevoice@loungers.co with more info.Thanks,The People Team

Do not work for this company.

Waiter (Former Employee) - Liverpool City Centre, Merseyside - 1 September 2023

This company is money-hungry and does not care about its staff.You will be expected to run around juggling plates on your head for minimum wage. And if you complain you won't be given hours.Management is unprofessional.

Pros

tips are good

Cons

everything else.

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Official response from Cosy Club

8 September 2023

Hello, thanks for giving us your feedback. People are our main priority (both staff and customers) and we always endeavor to create inclusive and welcoming environments. If you'd like to elaborate more on your opinion, please feel free to drop us an email at thevoice@loungers.co Thanks,The People Team

Bad management.

Bartender (Former Employee) - Liverpool - 24 August 2023

Bad management when first opened, felt like massive deceive between departments. Tips not done fairly. Chefs loved the microwave (company policy). GM was nuts.

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Official response from Cosy Club

25 August 2023

Hello, thanks for your feedback. We make sure to always share tips fairly, and roughly 85% of what we serve is made fresh on site, without the use of microwaves. We'd love for you to elaborate on your opinion of 'bad management' by emailing us at thevoice@loungers.coThanks so much,The People Team

Friendly upper management

Bartender (Former Employee) - Cardiff, Cardiff - 13 August 2023

Upper management were very friendly and helpful, however the gms are awful. Very unprofessional.Allergens need to be better managed and lots of unnecessary food waste on the bar.

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Official response from Cosy Club

18 August 2023

Hi, thanks so much for your feedback. We are so glad you found members of management friendly and professional. Our allergen policy is very stringent - we have mandatory training courses for all on-site staff, and a multi-stage process whereby each customer with dietary requirements is properly and safely catered for. We'd love to hear more in regard to your opinion of General Manager(s) - please drop us an email at thevoice@loungers.coThanks again,The People Team

Fun work environment

FOH Team Member (Current Employee) - Basingstoke, Hampshire - 9 August 2023

Lovely managers (mainly) made brilliant friends, can have a good laugh but is sometimes taken way to seriously, time off ignored un till last minute if not at all acknowledged. Be prepared to have no social life, promised in contract to have a weekend off every six weeks and that never ever happens 25hrs +weekends every week.

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Official response from Cosy Club

10 August 2023

Hello, thanks so much for your feedback. Whilst we're glad you made some great connections, we'd love for you to elaborate more on work/life balance so that we can improve on overall experience. If you could take the time to email thevoice@loungers.co with further info, that would be much appreciated.Thanks,The People Team

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okay for a short time

Waitress (Former Employee) - Coventry City Centre, West Midlands - 29 July 2023

a fine place to work if you don't mind not having a life. Long hours with not a lot of breaks. managers tend to micromanage which can be annoying. staff were all lovely

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Official response from Cosy Club

4 August 2023

Hi thanks for your feedback. We're glad that you recognise our lovely and welcoming site teams! Please feel free to email thevoice@loungers.co with any more information.Thanks,The People Team

Interview

FOH Team Member (Former Employee) - Cardiff, Cardiff - 8 July 2023

Went in on an interview, the supervisor was friendly. The environment seem nice and chill, interview questions examples were: past experiences of making customer feel happy, also a difficulty you encountered and how you solved it.

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Official response from Cosy Club

21 July 2023

Hi, thanks for your comments. We're glad to hear you had a good experience at interview. We endeavor to create warm and welcoming environments for both current and prospective staff as acceptance and inclusivity is very important to us. If you have anything more to add, please email thevoice@loungers.co Many thanks,The People Team

The best hospitality company to work for

Assistant Manager (Current Employee) - Bristol - 6 July 2023

This company value their management team. Paid over time and you get breaks! Free food and coffee. You aren’t over worked - your time off is respected. Your efforts are acknowledged. Progression available and great opportunities to work in other sites.

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Official response from Cosy Club

7 July 2023

Hello, thanks so much for your positive feedback - we're thrilled you love being a #cosyclubber. We always endeavor to acknowledge, as well as create a good work-life balance for every one of our team members so it's great you feel that that's the case. If you have anything more to add, please pop thevoice@loungers.co an email and we'll get back to you.Many thanks,The People Team

Best decision I’ve ever made

Bar Manager (Current Employee) - Harrogate, North Yorkshire - 17 May 2023

Moved to Cosy Club a month ago and it is hands down the best call I’ve made working in hospitality, I’ve never know a structure like it and most importantly I’ve been given the work life balance, training and progression path I’ve been searching for.I feel a great deal of pride when I come to work everyday and I’m proud to be working in such a great company serving great products daily 🙌🏻

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Official response from Cosy Club

19 May 2023

Hello, thanks so much for your input! It is great that you feel positive about working for Loungers. We welcome you to email thevoice@loungers.co if you'd like to comment further. Many thanks, The People Team

good vibes, long hours

Bartender (Current Employee) - Manchester, Greater Manchester - 7 May 2023

great team, hours were difficult at times, but as a student perfectly fine. give you money for the outfit which really can be worn outside of work too.

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Official response from Cosy Club

16 May 2023

Hi thanks for your review! Its great you enjoyed working for Loungers. If you would like to email us with any more information please do so at thevoice@loungers.co Thanks, The People Team

Super supportive environment

General Manager (Current Employee) - Wales - 5 May 2023

From higher management all the way down it is an incredibly supportive and caring structure.Great team that genuinely cares for one another. Free food on shift Decent discounts out of work

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Official response from Cosy Club

16 May 2023

Hello, thanks for your review. It's great to hear that you enjoy working for Loungers! If you'd like to expand, feel free to drop thevoice@loungers.co an email, and we'll get back to you as soon as possible. Many thanks, The People Team

Worst one Iv had the misfortune of working for out of all hospitality companies in the uk

Head Chef (Former Employee) - Taunton - 28 April 2023

Really poorly managed company from the top to the bottom. Only focused on new openings and not maintaining the ones they already have. There is no training unless it’s online, hours over 48 are expected. If you request assistance for anything it’s likely you will not receive any. Avoid at all costs.

Pros

None

Cons

Too many to mention

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Official response from Cosy Club

16 May 2023

Hi, thanks for your review. If you would like to expand on the information and provide some more insight please do send your contact details over to thevoice@loungers.co and we will reach out. Thank You, The People Team

All round good kitchen

Chef (Former Employee) - Birmingham - 22 April 2023

Was only there for a short period but seemed to be a great place to develop as a chef. People there were friendly & respectful. Plenty of prep & busy service but never felt left on my own was trained by good competent chefs.

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Official response from Cosy Club

4 May 2023

Hey, thanks for leaving this review! Really nice to hear you had a fab experience at Cosy Club, sorry to hear you were only with us a short time. All the best in the future!

Productive workplace with everyday new learning

Kitchen Assistant/Chef (Former Employee) - York - 18 April 2023

Great place and staff to work. A place with team support, good ambience, and helpful people surrounding you The pay is good, and whether you work part-time or full-time, it will be a rewarding experience.

Pros

Free lunches

Cons

Long hours

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Official response from Cosy Club

16 May 2023

productive and fun place to work

Waitress (Former Employee) - Nottingham, Nottinghamshire - 6 April 2023

productive and fun place to work. good pay and great community on the team. Flexible and great management team who are always willing to help. Plenty of chance to progress

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Official response from Cosy Club

4 May 2023

Hey, cheers for leaving this review! We're really proud of the progression we're able to offer our teams! Can see you're no longer working with the business so wish you all the best in the future! Take care, People Team

Bad communication and hours

Front House Receptionist (Former Employee) - Taunton, Somerset - 28 March 2023

Their communication is quite bad. Even they added you in the working group but you don't feel you are fitted in. Also you won't know your working hours until very last minute. If they think you've got problems, they decided not to use you just cut down your hours to 0 instead of telling you. Using this kind of way to make you leave. When you feel you need more time to learn, few hours a month is not very much and hardly get you to learn anything. That's why they keep looking for peu just BCS they have already got some strong hold from house. And new ppl are just the backup to do the hours they can't be in. That's why you don't feel like you earn enough but also also they are wait for you to leave instead of giving you more hours.

Pros

You

Cons

Not many hours

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Official response from Cosy Club

4 May 2023

Hi there, thank you for taking the time to leave this review. If you would like give more info so we can look into how we can operate better then please email thevoice@loungers.co Thanks, The People Team