Crown Couriers Employee Reviews

They owe us nearly 2000 for discrepancies we did hard work and they didn't pay us, they are the worst we have come across, rude MF's, customer service staff and controllers are absolutely disgusting as if they have no qualifications what so ever,

Pros

Nothing

Cons

Everything

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Insights into Crown Couriers

Based on 10 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Clear sense of purpose

Areas for improvement

Support from manager
Sense of belonging
Fair pay for job

Terrible place to work steer clear

Customer Liaison Officer (Former Employee) - Tamworth, Staffordshire - 8 August 2022

Cannot say anything good about the company. Terrible to work for, management really isn’t good and a revolving door of people. Anything goes wrong it is the staff who are thrown under the bus and the managers do not take responsibility at all even when you bring up failures.

Pros

None at all

Cons

Management is bad, very bad

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Productive

Courier Driver (Former Employee) - Tamworth - 30 May 2022

Good company to work for Regular jobs can be very long hours sometimes overall nice staff ,always paid on time

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Fun work placement

Courier Driver (Former Employee) - Hatfield - 9 March 2021

One of the best companies l ever work management is brilliant always listening all working with good people very respected company and very friendly people l will love to come back 😀😊

Pros

Lots of available jobs

Cons

There is none

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Delivery Driver (Current Employee) - Bury, Greater Manchester - 5 July 2020

Very good contacts with people, quickly and very easily to work with team groups and where I'm working there is very important work for me ,so I'm working hard with satisfaction

Pros

Driving is something for me

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No accountability

Customer Service Advisor (Former Employee) - Tamworth, Staffordshire - 8 October 2019

Having worked for the company for a while, the best thing was the money. Management in the office have no knowledge of how the business operates and simply think that they can change how things work without thinking about how it affects the drivers or customers. If anyone makes a mistake then management attempt to find a scapegoat to ensure that they don’t have to admit any errors to the company director The majority of Controllers speak to drivers like they are something unpleasant that they stood in, while Customer Service are left to pick up the pieces. Stay away as they are poison

Pros

Money

Cons

Management

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Chaotic

Freelance Courier (Former Employee) - London, Greater London - 13 May 2019

typical day was to wait for a phone call from the office then to proceed usually to Heathrow airport area and collect a package and drive to the destination

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Efficient and Capable, yet friendly

Courier Driver (Current Employee) - Birmingham, West Midlands - 21 September 2017

Working with Crown as a driver has gotten better and better over the last few years. Great contracts offering varied work has kept me as busy as I want to be yet still able to take time away when needed without any problems. Their app is one of the best ive used so no need to carry hand held pda's which often break down and its always great talking to the staff in the office.

Pros

Abundance of work available

Cons

Early starts some days

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Most appauling place i have worked

Full Time Customer Service Advisor (Former Employee) - Tamworth - 18 September 2016

The only good thing was the pay, I thought it was pretty decent. The management however are absolute twits and have no common sense and do not contribute anything positive to the company. They have about 4 meetings a day that can last hours - pulling away staff making the floor short staffed for a needless amount of time. Also most meetings are to tell staff how bad things are and that no one is doing their job - this is so untrue its unreal. The customer service staff, control and recruitment all work as hard as they can understand stupidly stressed circumstances. there is NO support from management or team leaders with the exception of one. The turn over of staff is appalling yet the management do not understand why people hate working there. Having an opinion or a personality in this company is a no go, you will only be penalised for it. They hire staff (including management) that have no experience or knowledge of the industry and then provide no training - putting extreme pressure on the other staff. I am so glad to be out of there - the company is pure poison. Unless your desperate, I advise to stay away for your own sanity.

Cons

long hours, poor management, no job security

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owner driver / tamworth

Owner Driver (Current Employee) - Tamworth - 17 July 2016

Been working for this company now for 5 weeks as an owner driver. i have to say i can't fault anything with them as it's down to you how long you want to work, earn. There is plenty of driving all over the country and as long as you keep wanting the work they will try their best to keep feeding it to you. office staff are friendly and helpful and will help you when you need it.

Pros

you can earn what you want

Cons

none for me.

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Good employer to work for

Driving (Former Employee) - Tamworth - 16 February 2016

This company was good to work for. Hours and working conditions were both excellent. The management team were very helpful and accommodating .

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Collecting the schedule of pick-up points and delivery addresses from your depot;

van driver (Former Employee) - Tamworth - 24 January 2016

Finding the quickest route to delivery addresses, keeping paperwork and delivery records up to date, planning routes and sorting packages intro dropping-off point order.

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productive and fun workplace

Multi Drop Van Driver (Former Employee) - manchester - 10 June 2015

poor communication , lack of permanent routes , low grade settlements , for a long period of payment for the work done , no person responsible for settlements