Questions and Answers about Customer Experience People

It is meant to be 9 hours but you will more than likely be forced into doing at least an hour overtime a day.

The process starts with applying on Indeed followed by a telephone interview. If successful you would then be invited to a face to face interview.

Generally the hours are set however you can apply for a flexible working request.

Every employee receives 28 days holiday per year. Each requested holiday must be signed off by a Team Manager to allow the campaign to continue run smoothly.

The dress code at CXP is business dress Monday to Thursday, then Friday to Sunday it is casual.

Step 1 – Apply

Applications for all of our vacancies are made via our online application form or you can upload a copy of your CV. On the application form we ask for information like your contact details, email address and CV, so it’s a good idea to have all this to hand.

Step 2 – Telephone Interview

If your application is successful you will receive a telephone call from our recruitment team to take part in a telephone interview. The telephone interview gives us the opportunity to gain a greater understanding of your experience and skills. It also gives you the chance to ask us any questions regarding the role.

Step 3 – The Interview

If you are successful at the telephone interview, we’ll invite you to attend a face to face assessment centre. The assessment may include the following stages:

Introduction to CXP
Ice breaker exercise
Skills based testing
One to one interview
We’ll be keen to explore your interest in the role, your fit with our values and the key skills needed for the role. Where you can you should look to provide evidence of your core competencies by quoting examples of when, why and how you have demonstrated certain skills in the past. This lets our interviewers quickly assess your fit for the role. Also, to allow us to progress your application quickly it is critical you bring supporting documentation like your passport, which verifies your right to work in the UK and driving licence or bank statement, which verifies your current address.

I felt embarrassed

Yes, Yes, Yes absolutely yes. CXP believes in growth beginning at home and that's exactly what they do. Every individual is advised of this from the first interview day that they are not just offering you a Job but a Career from Management, to TM, quality accessors, Consultants and General assistant. So YES there a lot of growth progression.

We offer both sales roles and customer service roles.

Keep an eye on our current vacancies to find something that suits your skillset.

I feel there are always opportunities to grow within CXP.