Cygnet Employee Reviews

I enjoy being a support worker lots of training managers are excellent it can be challenging but you can learn alit the ward I work on has a good team

Pros

Free food

Cons

Long hours

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Official response from Cygnet

30 June 2023

Thanks for leaving a review of your experience working at Cygnet. It is great to read how much you enjoy your role and that rate the training on offer as excellent. We wish you all the best in your future Cygnet career.

Great company

Senior Support Worker (Current Employee) - Lockerbie - 23 September 2023

Love my Jo lots of support from management and staff . Can be very busy and challenging but very enjoyable lots of activities and trips planned out by the activity coordinator which the residents love

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Insights into Cygnet

Based on 472 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Clear sense of purpose

Areas for improvement

Trust in colleagues
Sense of belonging
Support from manager

Depends on where you work in the hospital

Ward Clerk/Receptionist (Former Employee) - Bierley - 21 September 2023

Admin and reception roles are great with lovely, supportive staff. You need to be a strong character to work on the wards and not easily phased or offended.

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A career enhancing company specialising within mental health

Hospital /Operations Manager (Former Employee) - United Kingdom - 20 September 2023

What is the best part of working at the company?Rewarding knowing that you support vulnerable people every day. A very supportive employer.What is the most stressful part about working at the company?Working through COVID. Reduced staffing as a result of sickness. Ensuring operational compliance 24/7What is the work environment and culture like at the company?Good team spirit and working environment. Very knowledgeable and caring professionals.What is a typical day like for you at the company?When I worked there it was a busy day every day. Enjoyable, stressful at times but rewarding.

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not worth it for the wage

Support Worker (Current Employee) - North East - 19 September 2023

Don't feel supported, some good staff and nurses but the management don't care and never leave the office to help but will always blame you if things go wrong. Food is terrible too

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Fun and rewarding

Team Leader (Current Employee) - Leeds, West Yorkshire - 15 September 2023

Fantastic place to work rewarding supporting individuals with their life’s .long days however more days off work unlike the 9-5 job great team work and management

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could be fun and challenging

Support Worker (Current Employee) - Sheffield, South Yorkshire - 12 September 2023

A fun place and diverse place to work, can be very challenging most times due to the nature of the Job, service users could be nice but also difficult to work with.

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Fun and rewarding career

Support Worker (Current Employee) - Mold, Flintshire - 11 September 2023

Although the days are long, having the extra day or 2 off in the week compared to a 9-5 job is so worth it. If you’re a people person, this job is great, whenever you don’t have allocated tasks you can spend time in the communal areas chatting away to the service users. The nurses and management are so supportive and make you feel like part of the team straight away!

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Amazing Service and Team

Deputy Manager (Former Employee) - Wibsey - 7 September 2023

I had the pleasure of being able to work at Beacon House for 2 months, the environment at Beacon House is amazing, the staff are so welcoming and all work together in supporting each other, they provide the best care for the service users and always ensure they are promoting the service users to live an independent life which is full of activities and things they enjoy. The management team are also really supportive and i couldn't thank either of them enough for the support they gave to me in the short time that i was there! I would happily come back and work within the service and company again and would highly recommend to friends and family to apply for any roles available especially at Beacon House.

Pros

Working with a fantastic team

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Official response from Cygnet

11 September 2023

Thank you for taking the time to leave a review of Beacon House. Although your time at the service was brief we are delighted that you found the staff team welcoming and the management team so supportive. We will forward your feedback on to the management team at the service and wish you all the best in your future career.

Just plain awful

Mental Health Nurse (Former Employee) - Bury, Greater Manchester - 6 September 2023

Toxic work culture, depressing exterior and interior, rubbish facilities for staff. Small staff room not suitable for the high volume of workers. Wards are cramped with limited work space. Anyone that is focussing on the work at hand, instead of gossiping will be looked down upon. Professionally is not rewarded.Additionally the cramped office conditions exacerbate things as they get used as social spaces and work desks are occupied as social spaces meaning work gets delayed and professionals get distracted, leading to errors.I could talk about this for days, but ultimately staff wellbeing, work culture and retention of employees leads to better patient care. That is what management fail to acknowledge and deal with.

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Official response from Cygnet

11 September 2023

Thank you for leaving a review of your time working at Cygnet Hospital Bury. We're sorry that you had a negative experience and we will forward your feedback on to the HR team, as well as the management team at the hospital. In the meantime if you have any additional feedback you'd like to share then please do contact us directly by emailing us at feedback@cygnethealth.co.uk

Jobs at Cygnet

Worst place I have ever worked

Support Worker (Former Employee) - Darlington - 4 September 2023

I worked here previously in 2019-2020, I have never come across a workplace that is so unprofessional. Staff are either related or dating, which makes the place very uncomfortable to work, someone said if they don’t like your face then you know about it. I can confirm this is absolutely true and I haven’t never been so uncomfortable at a job. I was glad to see the back of the place, definitely have their favourites and unfortunately, this is only if you’re family or dating. A lot of gossiping about others too. Just overall not a nice place to work and very unprofessional. Let’s hope it’s improved but from what I gather, it hasn’t.

Pros

Walking out the door at the end of the shift

Cons

Entering the place

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Official response from Cygnet

11 September 2023

Thank you for leaving a review of your time at Cygnet. We are sorry to read that your experience was so negative. So that we can look into the issues you have raised in more detail it would be much appreciated if you can send us more information, including the name of the service you worked at. You can contact us directly be emailing us at feedback@cygnethealth.co.uk

Good site to work

Learning Disability Nurse (Current Employee) - Salford - 1 September 2023

Working I'm a locked rehabilitation centre is demanding and rewarding in equal measure. Management are supportive and the benefits are fantastic. Including free food, and good pay.

Pros

Free food

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Official response from Cygnet

11 September 2023

Thank you for taking the time to leave a review of working at Cygnet. It is great to read that you find your role rewarding and your management supportive. All the best in your future Cygnet career.

Rewarding but could be better structured.

Support Worker (Current Employee) - Sheffield, South Yorkshire - 24 August 2023

It’s such a Rewarding job but it’s badly managed and insufficiently paid. As a result staff retention is low and the quality of the staff coming through is low. Leading to staff burnout and reduced quality of care.

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Official response from Cygnet

4 September 2023

Thank you for taking the time to leave a review of our time working at Cygnet. Whilst we are pleased that you find your role so rewarding we're sorry that other factors are not so positive. If you have any more detailed feedback so that we can forward on to the HR team to look into then please do contact us a feedback@cygnethealth.co.uk

Just a job

Maintenance Manager (Former Employee) - Darlington, Durham - 22 August 2023

Hectic most days a lot of responsibilities for poor wage very poor pension free dinners to keep you on site got on well with all the staff I enjoyed just the wages and benefits were poor

Pros

Free lunches

Cons

Poor holidays

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Official response from Cygnet

4 September 2023

Thank you for taking the time to leave a review of working at Cygnet. Whilst we are pleased that you on well with the staff and enjoyed the role we're sorry that the salary and benefits package was not sufficient. We wish you all the best in your future career.

Educational

Support Worker (Former Employee) - Bury - 20 August 2023

Each day varies and is fulfilling Learned new ways to communicate with various patients needs and demands.Work place culture promotes understanding, amd growth

Pros

Free lunch

Cons

Mentally challenging

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Official response from Cygnet

22 August 2023

Thank you for taking the time to leave a review of your experience working at Cygnet Hospital Bury. We are pleased that you found your role educational and fulfilling and wish you all the best in your future career.

Job satisfaction

Support Worker (Current Employee) - Darlington, Durham - 18 August 2023

Good job satisfaction, meals provided, good balance of shifts. Could be paid more hourly as no sick pay. Spend lots of time in the community which is great.

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Official response from Cygnet

22 August 2023

Thank you for taking the time to leave a review of your experience working at Cygnet. We're pleased to read that you have good job satisfaction and that you enjoy spending time in the community with the service users. We wish you all the best in your future Cygnet career.

Cygnet is a very good place to work. All Staffs make the work and environment so amazingly interesting

Mental Health Support Worker (Current Employee) - Mastin Moor, Chesterfield - 15 August 2023

In summary, Cygnet has set and maintain good practice standard. I've spent 4 months and I have experienced and enjoyed their core values which I always tagged TRICE (Trust, Respect, Integrity, Care and Empower)

Pros

Free meals

Cons

Yes, long hour can't be ruled out and it shouldn't be a cons

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Official response from Cygnet

22 August 2023

Thank you for taking the time to leave a review of your experience working Cygnet Acer Clinic. We're delighted to read how highly rate the service and especially how you have a enjoyed and experienced our core company values of Trust, Respect, Integrity, Care and Empower. We wish you all the best in your future Cygnet career.

Great company and workplace

Support Worker (Former Employee) - Kirby Le soken - 14 August 2023

Great staff benefits including employee assistance help line and enhanced maternity pay. Massive efforts from the company to promote equality and diversity. Mental health support for staff. Overall a fun workplace too

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Official response from Cygnet

22 August 2023

Thank you for taking the time to leave a review of your time working for Cygnet. We're pleased that you had such a good experience and that not only were you able to make use of the great staff benefits we offer but also that you were able to see the effects of the work been done to promote equality and diversity. We wish you all the best in your future career.

Excellent place to work. It feels like a family buisness!

HealthCare support woker (Current Employee) - Colchester - 12 August 2023

I am in Cygnet Colchester. Well supported by both the management and staff, good place for patients. I have learned a whole lot about caring for patients with mental health, learning disability, acute and rehabilitation units. The staff are very friendly, and the management have a good culture oflooking after their patients with a lot of activities in place and they support their staff. The only down side is that there is no much shift for people wanting to work as bank staff.

Pros

Good pay

Cons

Lack of shifts for Bank staff.

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Official response from Cygnet

22 August 2023

Thank you for taking the time to leave a review of your experience working at Cygnet Hospital Colchester. We are delighted to read that you rate in an excellent place to work with friendly staff and a good culture. All the best in your future Cygnet career.

Awful place to work

Mental Health Support Worker (Former Employee) - Bury, Greater Manchester - 28 July 2023

Thrown straight into traumatic events with little to no support afterwards. Most senior management have attitude problems and the company seem to employ anyone meaning other staff can be put into dangerous situations. Long hours normally over your contracted but they refuse to pay the overtime.

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Official response from Cygnet

11 August 2023

Thank you for taking the time to leave a review of your time working at Cygnet. We're sorry to read that you had such a negative experience. We will forward your feedback on to the HR team and if you are able to provide any further information about your time working with us then please do contact us directly by emailing feedback@cygnethealth.co.uk

Great job

Support Worker (Current Employee) - Hattersley, Greater Manchester - 25 July 2023

Great job so rewarding.great team Great management.I have worked at cygnet for over a year now and absolute love it. I cant imagine doing any other job. Great benefits as well

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Official response from Cygnet

11 August 2023

Thank you for taking the time to share your experience of working at Cygnet. We're delighted to read that you find your role so rewarding and that you are working with such a great team. All the best in your future Cygnet career.