Cygnet Employee Reviews

I enjoy being a support worker lots of training managers are excellent it can be challenging but you can learn alit the ward I work on has a good team

Pros

Free food

Cons

Long hours

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Official response from Cygnet

30 June 2023

Thanks for leaving a review of your experience working at Cygnet. It is great to read how much you enjoy your role and that rate the training on offer as excellent. We wish you all the best in your future Cygnet career.

Hellhole

Nurse (Former Employee) - Darlington, Durham - 4 December 2023

Terrible place to work no support. If your face fits or your a yes person then you will fit right in. Get injured by individuals then left with no pay

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Insights into Cygnet

Based on 495 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Clear sense of purpose

Areas for improvement

Trust in colleagues
Sense of belonging
Support from manager

Poorly organised due to new management

Support Worker (Current Employee) - Conifer - 3 December 2023

Working at Conifers and Marion for just over a year now, and its had its ups and downs but generally been a good place to work. However recently a change of management has taken place and the homes have taken a turn for the worse. No structure, rota never completed and available for staff, lack of funds to manage the residents days. Unable to contact the managers for emergency on the on-call. The mangers are family friends which makes it’s impossible to raise any concerns with anyone. I’ve raised concerns and nothing is done or actioned and met by regional manager with a negative response.

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Positive work culture strong work ethic.

Activities Co-ordinator (Current Employee) - Hexham - 30 November 2023

What is the best part of working at the company?The supportive staff and management. What is the most stressful part about working at the company?The shifts are long so it is good to get rest on your days off.What is the work environment and culture like at the company?Positive culture and ongoing training for the role. Feel people want you to succeed in your career. What is a typical day like for you at the company?Working with patients for most of the day with time off the ward to write notes up.

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Official response from Cygnet

1 December 2023

Thank you for taking the time to leave a review of your role at Cygnet. We're delighted to read that you are experiencing such a positive culture and supportive environment at your service. All the best in your future Cygnet career.

Good for bank staff

Bank Mental Healthcare Assistant (Former Employee) - Derby - 29 November 2023

For a bank staff member with more flexibility, it was great in terms of pay and work life balance. Work in such settings can be very stressful. Meals are freeLong hours, nurses sometimes favour certain staff

Pros

Free meals

Cons

Long hours, nurses sometimes favour certain staff

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Official response from Cygnet

1 December 2023

Thank you for taking the time to leave a review. We're pleased that you enjoyed your time with us a bank staff member and wish you all the best in your future career.

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average

Support Worker (Former Employee) - Leeds, West Yorkshire - 28 November 2023

Work is challenging but rewarding. Long hours. Has a lot of potential to be good company but needs more staff on the floor and better support. Staff retention also poor.

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Official response from Cygnet

1 December 2023

Thank you for taking the time to leave a review. We're pleased that you found your role rewarding and appreciate all of your feedback. All the best in your future career.

No support and no help given for additional needs of staff

employment (Former Employee) - North West - 26 November 2023

What is the best part of working at the company?The service users are the best part of the job and your team matesWhat is the most stressful part about working at the company?No support from management and no consistency What is the work environment and culture like at the company?It’s not grate and but depends witch site you work at What is a typical day like for you at the company?12 hour shifts and stressful

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time working at Cygnet. We're sorry to read that you didn't have the support from management and that you found your role stressful. We have forwarded your feedback on to our HR team. If you have any additional feedback you'd like to share then please do contact us directly by emailing us at feedback@cygnethealth.co.uk

Not a great place to work

Support Worker (Current Employee) - Alfreton, Derbyshire - 25 November 2023

All way short staffed, if your face fits you are ok if not then made to feel not welcome. You don't get a break even when eating you are not left alone.

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time at Cygnet. We're very sorry to read that you do not feel it is a great place to work and that you are not made to feel welcome. We've forwarded your feedback on to our HR team to look into. At the same time we'd like to know more about your experience. If you can contact us directly by emailing feedback@cygnethealth.co.uk it would be greatly appreciated.

Very poor

Support Worker/Carer (Former Employee) - Stevenage, Hertfordshire - 23 November 2023

It’s a popularity contest. If your face doesn’t fit with management they’ll be down your throat all the time. They don’t like to be challenged, and if you make a note of malpractice to them by one of their favourites then you’ll have a target on your back, be given all the worst jobs etc

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time at Cygnet. We're very sorry to read that you had such a negative experience. We've forwarded your feedback on to our HR team to look into. At the same time we'd like to know more about your experience. If you can contact us directly by emailing feedback@cygnethealth.co.uk it would be greatly appreciated.

The worst place I’ve ever worked with doing support 25yrs

Support Worker (Former Employee) - Crewe, Cheshire - 21 November 2023

I would look at the staff turn over and the amount of agency that they have because this alone is a red flag 🚩 the actually is amazing but the work environment is disgusting, it’s clicky and this is management.. management not friendly and welcoming at all and never walk around with a smile they are awful hence why staff leave.. if your not in the click your face won’t fit.. it’s mental health and believe me no compassion is shown in the place.. if you don’t have mental health before you go you definitely will when you leave, they do not care about staff at all it’s shocking

Pros

You do get a pot noodle on nights

Cons

No support given to staff at all

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time working at Cygnet. We're sorry to read that you had such a negative experience and have forwarded your feedback on to our HR team to look into. If you have any additional feedback you'd like to share then please do contact us directly by emailing us at feedback@cygnethealth.co.uk

Jobs at Cygnet

Do not work here!!

Support Worker (Former Employee) - South Normanton - 20 November 2023

Honestly this may be the worst company to ever work for. Do not do it. They do not care about staff. If you disagree with anything you are just told to find a new job. They do not care about a work life balance. They will change your shift pattern without talking to anybody and once again, told it you don’t like it leave. Staff handling medication without training. The pay is awful. I could not recommend this company to anybody!! You get no break on a 12 hour shift.

Pros

None

Cons

Everything.

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time at Cygnet. We're very sorry to read that you had such a negative experience. We've forwarded your feedback on to our HR team to look into. At the same time we'd like to know more about the concerns you have raised. If you can contact us directly by emailing feedback@cygnethealth.co.uk it would be greatly appreciated.

Poor manager and Head of care

Support Worker (Former Employee) - Alfreton - 20 November 2023

Poor management under staffed over worked and not appreciated if your not in click if your face dont fit one rule for one then a different rule for someone else avoid like the plague

Pros

None

Cons

Everything about the job

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Official response from Cygnet

28 November 2023

Thank you for taking the time to leave a review of your time at Cygnet. We're very sorry to read that you had such a negative experience and we'd like to know more about the concerns you have raised about management so that we can look into this further. If you can contact us directly by emailing feedback@cygnethealth.co.uk it would be greatly appreciated.

I wouldn’t tell you to avoid it, but I wouldn’t tell you to rush there either.

Mental Health Support Worker (Former Employee) - Crewe, Cheshire - 16 November 2023

Some staff lovely, some not so much. Pot luck on the day. High staff turnover. Provide lots of training, some support, but support not always consistent after dealing with major incidents. Experience can depend if your in the “click” or not. No significantly bad experiences for me but did hear of some questionable practices from management. Also breaks are non existent as you are paid for that time.

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Official response from Cygnet

20 November 2023

Thank you for taking the time to leave a review of your time working at Cygnet Nield House. We are pleased to read that you were provided with lots of training and that you found some of the staff to be lovely. At the same time we're sorry to read that you did not always feel supported and that you were unable to take a break when needed. We will forward all your feedback on to the HR team and hospital management and we wish you all the best in your future career.

Underpaid, under appreciated and undervalued.

Support Worker (Current Employee) - Bury, Greater Manchester - 14 November 2023

Senior management only care about ticking boxes. High influx of new staff led to experienced staff leaving, as this caused higher amounts of incidents due to language barriers, thus increasing work load and leaving wards unsafe. Very little support with supervision and line management - again managers only support with this to tick a box. High turn over of MDT members, leading to service users not having adequate care. Could write a book on the corruption, but it all gets covered up.With this being said, you’ll meet some great people (staff and service users) who make the job worthwhile. It truly is rewarding seeing service users being moved on.

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Official response from Cygnet

20 November 2023

Thank you for taking the time to leave a review of your experience working at Cygnet Hospital Bury. Whilst we are pleased that you find the role rewarding and that you have met some great colleagues we're sorry that overall you feel under appreciated and undervalued. You've raised a number of issues, including staff turnover, and we have forwarded these on to our HR team. If you have any additional information you can send to us directly to look into the concerns you've raised then please contact us directly via feedback@cygnethealth.co.uk. Alternatively, if you have witnessed something that does not seem right, then please do contact our Freedom to Speak Up team via the orange button on the home page of the intranet and raise your concerns so that they can be properly looked into.

Good colleagues

Support Worker (Former Employee) - Gloucester, Gloucestershire - 14 November 2023

Hard place to work but the Teams have great team work. Patients can be very challenging. At most management try’s to help both staff and patients as much as possible.

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Official response from Cygnet

20 November 2023

Thank you for taking the time to leave a review of your time working at Cygnet Alders Clinic. Despite the challenging nature of the role we are glad that you experienced great team work and supportive management. All the best in your future career.

God awfull

Mental Health Support Worker . Learning disabilities (Former Employee) - South Normanton - 14 November 2023

What is the best part of working at the company?Nothing. Vile company to work for. What is the most stressful part about working at the company?Upper management not having a clue about the job, putting staff and patients at risk. What is the work environment and culture like at the company?If you're related to or know R. H olland you've got a job for life and are well protected. If not you're just another cannon foderWhat is a typical day like for you at the company?Depends where you work. No two units are the same.

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Official response from Cygnet

20 November 2023

Thank you for taking the time to leave a review of your time at Cygnet. We're very sorry to read that you had such a negative experience and we'd like to know more about the concerns you have raised about management and risk so that we can look into this further. If you can contact us directly by emailing feedback@cygnethealth.co.uk it would be greatly appreciated.

Best job

Health Care Support Worker (Current Employee) - Harrogate, North Yorkshire - 13 November 2023

Lovely team, most rewarding job! Would definitely recommend to anyone thinking of coming into this job! Management are all very friendly and supportive

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Official response from Cygnet

20 November 2023

Thank you for taking the time to leave a review of your experience working at Cygnet Hospital Harrogate. We're delighted to read that you find your role so rewarding, that the team are lovely and that the management are supportive. We've forwarded your kind feedback on to the Hospital Manager. All the best in your future Cygnet career.

No structure

Support Worker (Current Employee) - Darlington - 5 November 2023

Lack of respect, structure and good management of staffs. Only care about paper work, no support at all. Nothing matters only if if affects the company

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Official response from Cygnet

10 November 2023

Thank you for taking the time to leave a review of your experience working at Cygnet. Respect is one of our five core values and it is disappointing to read that you feel there is a lack of respect and support. We will forward your feedback on to the HR team. If you have any additional feedback you'd like to share then please do contact us directly by emailing us at feedback@cygnethealth.co.uk

Challenging but rewarding

Health Care Support Worker (Current Employee) - Coventry - 1 November 2023

What is the best part of working at the company?Strong support and collaboration from staff members and management What is the most stressful part about working at the company?Long hours and difficulty in maintaining work life balance What is the work environment and culture like at the company?Harmonious working relationship What is a typical day like for you at the company?Hectic, fast paced but lots of positive vibes

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Official response from Cygnet

2 November 2023

Thank you for taking the time to leave a review of your experience working at Cygnet. We're delighted to read that you find your role rewarding and that you have strong support from both staff members and management. All the best in your future Cygnet career.

Challenging but can be rewarding

MHSW (Former Employee) - Bury, Greater Manchester - 1 November 2023

Worked on Forestwood. Was a rewarding but challenging role yet time working on the ward was not helped by multiple changes in management and significant losses in the ward team and not helped by a high ward acuity. One of the managers who has now left the CAMHS service I found to be supportive however, when you needed them on the ward, they were difficult to find and on one occasion, the manager not communicating with staff did put staff at risk. Retention was not a thing bar the token gesture of a retention meeting with management so high turnover of staff and at one point, an even higher influx of new starters which put a lot of pressure on the regular staff and increased risk to service users and staff in part. Overall, wouldn’t work here again unless serious changes were made in the company’s approach to retaining staff and a proper pay packet was on offer for the work being done and for management to treat staff like human beings - as a lot of them treated staff like rubbish.

Pros

Can be rewarding

Cons

Management aren’t supportive, pay is not worth it for the job

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Official response from Cygnet

10 November 2023

Thank you for leaving a review of your time working at Cygnet Hospital Bury. We're sorry that despite finding it a rewarding role the overall you had a negative experience and it is disappointing to read that you did not feel that staff were treated well by some of the management team. We will forward your feedback on to the HR team, as well as the management team at the hospital. In the meantime if you have any additional feedback you'd like to share then please do contact us directly by emailing us at feedback@cygnethealth.co.uk

Stressful and unsupportive management. Who put profits before staff safety.

Mental Health Support Worker (Current Employee) - Sheffield - 27 October 2023

It's a mixed bag on day to day. Some days are stressful some days are good but there's no guarantee. Once the 9-5 staff have left you've got no extra support if wards are unsettled. No support on weekends from management teams. Instead of putting extra support staff on shifts to ensure safety for everyone. Profits matter more. No senior management comes in on bank Holidays or weekends. The who deal with majority of day to day are lovely and as we are in the same boat of being under valued by higher up staff.

Pros

Free lunches.

Cons

No management support. Profits over safety.

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Official response from Cygnet

2 November 2023

Thank you for taking the time to leave a review of your experience working at Cygnet. We're sorry to read that you don't feel that there is not enough support on evenings and weekends. We will forward your feedback on to the central HR team as well as the management team at Sheffield.