2.8 out of 5 stars.
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Salary estimated from 249 employees, users, and past and present job advertisements on Indeed.

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£44,658 per year
Claims Processor
£17,091 per year
£46,945 per year
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Rating overview

Rating is calculated based on 54 reviews and is evolving.


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Work-life balance


Claims Handler in Stoke-on-Trent
on 28 February 2021
The right manager is essential for your sanity
This job involves talking to people who have just suffered a traumatic event. A fire, a break in, a flood. They need compassion, understanding and they need you to progress their claim as much as you can every time you see the file. You will have to tell some of these people there is no cover for them, and the emotional fall out can be quite hard to handle. If you find yourself in a supportive team, you will weather those storms. If your team is full of people who avoid answering the phone, action tasks without completing them and are generally frustrated when you ask for help, then talk to HR and get moved, you may find it's another world in another team.
Project Manager - Business Change in Stoke-on-Trent
on 1 April 2021
Wouldnt recommend
Not a supportive bunch if you are ever faced with a personal issue. The overall manager is only interested in playing with his new technologies. Seems to have its own click & if your face doesn't fit then you find it difficult. An example of this was during an office move, people within the click moved office first & got to all sit together in the new office. I was the only.person from my team left behind in the old office, noone checked in to see how I was.during the whole of the two weeks I was left behind. When i finally moved to the new office I was left to sit at the edge & not included in the teams click.
Claims Handler in Stoke-on-Trent
on 9 March 2021
This place will ruin your mental health
Constant pressure to increase stats. Management are cliquey and actively bully those who are genuinely struggling. No support system in place. Asked to perform miracles for minimum wage. You’re made to feel like a criminal if you are sick and are guilt tripped into taking on extra work. Insufficient time to effectively manage claims. HR are no help either, they don’t do what they are supposed to and it takes months to hear anything back from them.
Third Party Technical claims handler in Colchester, Essex
on 31 January 2021
Terrible place to work, poorly paid and skeleton staff
A typical day would be a day of your phone ringing fairly often, in amongst trying to get post, diary and claims reviewed. I learnt how to defend credit hire and dispute liability. Putting extra time and hours did not earn you any extra gratitude or get you anywhere.The management are very two faced and are just out for themselves; they make false promises, do whatever the company tells them to, regardless of whether it is wrong or not and do not trust their staff to do their jobs. They have idiots/the wrong people in charge of teams (eg poor choices in T/Leaders who don't know how to manage people and certainly don't back their own members of the their team - so you can never build trust). They could not even sort out air conditioning issues or provide suitable daily working conditions for their employees....again borderline whether this is law abiding. The pay discrepancies between staff members is farsical and borderline discriminatory!The culture is ok, some of the people there are great but the majority are just selfish individuals who are trying to make themselves look good; as opposed to the company.Hardest part of the job was going in every day for peanuts and never being recognised. Most enjoyable part of the job - some of the people and 5pm at the end of each day!
Claims Handler in Stoke-on-Trent, Staffordshire
on 6 October 2020
Really poor pay
Worked for Davies Group for quite a while and nothing ever improved. In a constant battle to get a decent pay rise and have new people coming into business with no claims experience on same wage as people who are experienced and worked hard to get where they are. Davies are more bothered about buying companies and paying staff lowest can get away with. Majority of staff on minimum wage and no prospects at all. Told no money for pay rises but yet keep taking over other companies. Place of work is nice and people are great but turn over is high and getting worse due to extremely poor wages. Always been the same and no matter what is said its all about getting bums on seats.
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Interview insights

Insights from 46 Indeed users who have interviewed with DAVIES GROUP within the last 5 years.

Average experience
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Process takes about a week
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