Debra Culture reviews
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For a year I volunteered unpaid for Debra, Bootle Strand,Liverpool. I loved it! Fellow volunteers and store management were great, it was the best retail experience in my 6 years in the industry. I was valued, trusted, needed, and appreciated for my dynamic within the team. That store doesn't exist now because the organisation decided it wasn't performing, when we were the busiest most hardworking charity shop I knew. No management outside the store ever bothered to visit, they didn't communicate with us, and especially before or after their decision to cut us out of their regional clique for good.Our store was great. You'd have loved working there. Can't speak for the other stores.
Inclusivity and confidence building.
Out of touch company politics.
Don’t do it they claim they support and are there for there staff it’s a lie charity is brilliant management is the problem there rude treat you with no respect
Customers are amazing with the quality of donations to the chairty
The higher management
The organization is truly set on reaching it's goals for helping those in need. It has stores across the country all dedicated to reaching the same goals, with teams of management and volunteers all working in unison for the bigger picture.
Never treated with respect from higher management and always expected to work extra for no pay. I had amazing volunteers and never were they shown the respect they diserved the office staff were more interested in a jolly up which they did regularly that went right to the top . I would never work for a charity again because there’s no charity there .
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I would be responsible for opening and closing the business and dealing with customer enquiries. Working as part of a team is one of the highlights. In this role I learnt how to deal with people from all different backgrounds and work on own initiative when working alone when times got busy. Important organisational skills were required and fast thinking on problem solving such as when queues got long and customers became frustrated. Hardest part was dealing with difficult customers, this requires patience and fast action to dealing with the issue at hand. The work culture was like a family, some colleagues you loved and disliked but you found a way to get along to do the job required. The most enjoyable part of the job was meeting different people from all walks of life.
learning about people from all different backgrounds
high pressure job
The typical day involved the sorting of diverse goods donated to the shop - clothes, books, bric-a-brac, furniture, electrical goods, CDs and DVDs, all and sundry. I learned much about the pleasures of dealing with people and building up a rapport with them. Managers of the shop itself were very hard working and made all staff welcome. They were a pleasure to work with. Workplace culture I don't know what you mean!! The hardest part of the job was moving heavy furniture about, although you learned ways of dealing with this. The most enjoyable part of the job was dealing with customers, seeing their enjoyment when they found something which they particularly wanted, and making a good contribution to the charity by way of knowledgeable pricing.
Good relationships with customers. Enjoyable workload.
Poor upper level management of permanent staff.