Customer Care Advisor in London
Productive place and encouraging colleagues 👍
Development opportunities are immense and its the can do attitude which will take people forward in the right way Always, make sure that everyone engages with focus and support
Sport Leader in Gateshead
Poor management and HR policies
I found during my time that poor management is a reoccurring problem for customers and staff. Complaints aren't handled well and a lot of "passing the buck" to lower members of staff or less knowledgeable customers happend a lot while I was there. Management have some very unorthodox and challenging ideas about the definition of professionalism and how to communicate with staff. There is a strong culture of nepotism among management which means any genuine issues or concerns raised, whether they are about stock or staff, are either pinned onto the person raising the question, or management will take extraordinary steps to protect other managers. As a result do not expect an impartial process during meetings, promotion or formal complaints. The rota always seems totally fluid so your shift can change the day before, and that management's days off are mysteriously always on a Saturday and Sunday. If you are highly skilled or experienced in your field don't expect pay that reflects that fairly either, just above minimum wage is the standard. They won't pay for adequate security and expect staff to try to stop shoplifters, so on top of everything else you will inevitably be faced with dangerous confrontations, although I refused to participate after this happened more than once. Some of the staff were lovely people though and I would be happy to work with them again anytime just not there.
Store Manager in Poole, Dorset
Challenging but rewarding
Development opportunities are endless but ONLY once you have results in your current role. International and zig-zag careers are encouraged.Lack of centralisation makes a lot of processes fall short of expectations but the freedom also allows stores to adapt quickly and locally. This also makes the experience between stores vary massively.Salaries aren't great but are in line in line with the sports retail market.Decathlon has some very innovative tools for it's teammates including automated tills and a versatile smartphone app for the job.In Poole the store organises sport and socials 8 times per year. These include paddleboarding, bushcraft, climbing and beach BBQs.If you're SPORTY and full of ENERGY then it can be a great job or career.
Sports Advisor in Southampton
Fun place to work, you can find an amazing team (but some managers are not capable)
I worked for the company for almost one year, and I had a great time. Some people were great, and we become very close friends. Generally speaking, in the store there were good vibes, and the team was fine (even if there are different department).Some cons in the store I used to work were:1. You can find bossy department managers that they can really change the whole atmosphere. 2. In my store some sports advisors DID NOT KNOW A WORD IN ENGLISH, which was very disappointing for the customers (first) and for the rest of the team because it was impossible to communicate with them.For the rest, it's a good place to work, and as a student, my university schedule was always respected.Some days can be tedious (delivery comes every day and if it's big it's not pleasant) or too busy but for the rest good memories.
Warehouse Operative in Northampton, Northamptonshire
There has to be better
Even as a small holiday job I cannot recommend. Work is slow and can get painfully monotonous, not much room to learn or grow. No way to advance, doesn't seem to be a main goal to strive towards. Always an issue with the equipment or not enough to go around and getting pushed into doing jobs you struggle with. NO safety regulations for COVID either.