Dental Partners UK Employee Reviews

Dental Partners are an incredible company to work for and support you in every role that you do from day-to-day. Would highly recommend to anyone wanting to work in Dentistry.

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Good Team

Human Resources Administrator (Former Employee) - Birmingham, West Midlands - 15 March 2023

Nice team, lots of work, progression opportunities, remote work available. Lots of work to do but also you have a team to support you through it. Good team work.

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Insights into Dental Partners UK

Based on 17 survey responses

What people like

Supportive environment
Clear sense of purpose
Feeling of personal appreciation

Areas for improvement

Fair pay for job
Sense of belonging
Ability to learn new things

Rumworth house dental

Dental nurse (Current Employee) - Bolton, Greater Manchester - 17 January 2023

Rumworth house is an amazing place to work and everyone goes over board to help you, being a trainee I feel like I’m very supported and I can see the end of my apprenticeship.Would 10000% recommend working there.

Pros

Great team/ great support

Cons

Parking

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I love meeting new people everyday day

Dental Receptionist (Current Employee) - Birmingham - 28 December 2022

I have worked at the practice for over 15 years but worked with dental partners since they have taken over us at sheldon I found that nurses are more money than me which is so unfair for such little time they have worked with us I think you should be rewarded for how long you've been with the company.

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Great first impressions

Practice Manager (Current Employee) - Dorset - 5 December 2022

I’ve worked at a number of clinics over the years and can see a huge difference with DP. There’s support in all areas if needed. I took a step away from dentistry for a number of years because of the lack of support offered but have found that here there are networks when needed

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I wouldn't

Dental Practice Manager (Current Employee) - England - 27 June 2022

My experience wasn't the best they have alot to do ....nobody cares and the pressure is horrible.The pay for what you do isn't good, I use to love this kind of work but absolutely hate it now.

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very stressful and expect too much

Dental Nurse/Receptionist (Current Employee) - Sheffield, South Yorkshire - 18 May 2022

Can be supportive in some ways, sometimes not listened to. Better pay and holidays entitlement would be nice. Love how they offer courses to develop skills. Can be stressful at times when they expect too much

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Official response from Dental Partners UK

31 May 2022

Dear colleague,We appreciate feedback always!I am glad we are providing support in areas and the Best Place to Learn academy has been an important step forward for Dental Partners Best Place to Work.But as we should all know, becoming the Best Place to Work is an ongoing mission.We are sorry you feel not listened to. We have been testing a new way to introduce a continuous listening cycle to replace the traditional approaches, which is exciting but right now we need to find a way to directly deal with your concerns.With that in mind I have shared your feedback across the region so that we reach out to everyone working in similar roles.In terms of better pay and holidays, whilst I don’t know your personal circumstances, we did in April implement a sector leading pay and benefits review which resulted in an average 6% pay increase for our front-line colleagues. We also increased the annual leave of all colleagues up to a maximum of 5 days. As part of Best Place to Work we also introduced Regional Lead Nurses across all our areas so that your voice and others in nursing roles can be better heard. We are investing as much as we can.You mention stress and expecting too much. Once again, I am sorry you feel that way. Everyone in dentistry and wider care is feeling that pressure due to the unprecedented demand post Covid-19. We are investing in different ways of working to take away some of that burden. For example, on reception we have introduced headsets and turned on auto recalls through a portal. We are also looking at the volumes through the phone records to determine -

Great for career Development and opportunities

Dental Nurse (Current Employee) - Dewsbury, West Yorkshire - 11 August 2021

Great career opportunities and development, always encouraging for both professional and personally. very understanding with the work life balance and accommodating to change of hours after having my baby and retuning to work. Such a lovely work team. I wouldn't want to work anywhere else.

Pros

Paid GDC, the team, locality, perks app

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Very supportive

Trainee Dental Nurse (Current Employee) - West Yorkshire - 10 August 2021

As a Trainee Dental Nurse, Dental Partners have helped me progress with in my course. All the staff are reassuring and helpful. Would highly recommend.

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Stressful and badly spoken to

Dental Nurse (Former Employee) - Barnsley, South Yorkshire - 27 July 2021

Do not work for this company if you have any self respect especially Wilthorpe Park dental surgery, the manager there does not respect the nurses at all and speaks to them in a horrible manner. People are even scared to call in sick as you get accused of lying, Wilthorpe park does not deserve any staff as they are not respected in the slightest. Work life balance is awful as you never finish on time.

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Official response from Dental Partners UK

10 August 2021

Dear Colleague, I am sorry to hear about the negative experience you had at our Wilthorpe practice. Your feedback is very important to us and be assured we will act on it. The last 16+ months has been an incredible challenge and despite all the efforts we have made to continue to be the Best Place to Work in Dentistry, we too have had some setbacks.We are sorry that your sessions were running late. This is a challenge under normal circumstances but through Covid-19 and the enhanced SOP it has become acute. We will continue to work with some of our dentists to minimise the inevitable disruption caused when they overrun to meet patient needs. I can understand that with Covid-19, the “pingdemic” and the normal holiday season, staffing has been a challenge but there is no excuse for treating people poorly. If you can find the time, please contact the HR team directly to provide further details. It goes without saying that we are already investigating. In response to the fact that we know all of our practice colleagues have go above and beyond over the last year we have organised a special reward for all colleague that turned up during Covid. This reward is also payable for colleagues that return to us. Hopefully you will consider doing so.

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Avoid

Anonymous (Former Employee) - West Midlands - 10 February 2021

Best thing I’d say is avoid this place of work, very nepotistic, close knit culture, happy to push you out of trivial things, isolated place of work, boring, people like to ask 101 personal questions about your life... I can go on.

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Official response from Dental Partners UK

18 February 2021

Dear ex-colleague, Thank you for taking the time to post a review. Your feedback is appreciated, and I hope you can get in touch with us again through our people team so we can investigate why your experience with our organisation/practice did not live up to our goal of being the Best Place to Work in the world of dentistry. As you will know a pillar of Best Place to Work is creating great teams. This means we do try to retain and build on strong family cultures in all our practices. Sometimes this can be a double-edged sword. I am sorry on this occasion it has had the opposite effect to what we wanted. No one should feel isolated, bored and ultimately treated differently at work. We are sorry it felt that way to you. Also, your personal life should be private to you and I can understand when people work very closely together, it can be very natural to ask questions about what goes on outside of work. If that made you uncomfortable, we are sorry.We would like you to “go on” and tell us more so we can learn from this. Please contact us/our HR team even if it is anonymous, so we can better understand your experience and make the necessary changes. Finally, I would like to reassure you that your experience appears to an exception. Whilst the pandemic has been a tremendous strain on all colleagues, our recent engagement survey results show a significant improvement in overall engagement score and our employee net promoter score (which is the likelihood that our colleagues promote Dental Partners as a great place to work with family and friends). Hopefully, this shows we are -

Great place to work

Practice Manager (Current Employee) - Worksop, Nottinghamshire - 6 January 2021

I love working for Dental partners. I have learnt that all Groups/Corporates are not the same they really do care about there staff and it really is the best place to work.The workplace in relaxed but professional and everyone is very approachable and a great team.They have great benefits, paid GDC Indemnity and CPD just to name a few.who wouldn't enjoy working in a great team.

Pros

Free lunch and learns CPD GDC

Cons

not found any yet.

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Great Place to work!!!

Practice Manager (Current Employee) - St Helens, Merseyside - 29 December 2020

I have worked for Dental Partners for 12 months now as a Practice Manager at their Broadway Practice and I was welcomed by all the staff from day one.The staff have been supportive and care about our patients they are a great Team .Since joining I have made various requests to improve the practice and Dental Partners have listened and made the changes. The clinicians have been supported to extend their clinical skills and we now have a broad range of NHS and Private dentistry that we can offer our patients The Covid-19 Pandemic hit us in March 2020 and the companies communication with all the staff was outstanding. We all felt informed and safe through out this difficult time.I cant think of a .better place to work and I would highly recommend Dental Partners

Pros

Free Nurse GDC registration & Indemnity, Approachable at all levels, Competitive Salary

Cons

none yet

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Great Place to work

Practice Manager (Current Employee) - Oldham, Greater Manchester - 24 December 2020

I have worked with Dental partners at for just over a year the company overall is great ! The company offer so many benefits to their staff such as vouchers for your birthdays and Christmas plus many more. Through COVID the compliance team have been brilliant support could no have done it without them.The communication has been great through conference call with clinical leads.

Pros

vouchers for your birthdays

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Good as corporates go!

Practice Manager (Current Employee) - Bradford, West Yorkshire - 24 December 2020

Dental Partners have a few dozen surgeries in the UK so they are medium sized. They are well organized and fair with their staff. If you show initiative and competence, you will definitely get to progress further and the job is very secure. Like most things in life, it's what you make of your opportunity.

Pros

They are well organized and fair with their staff. If you show initiative and competence, you will definitely get to progress further and the job is very secure. Like most things in life, it's what you make of your opportunity.

Cons

There aren't actually.

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it really is the best place to work

Receptionist (Current Employee) - Burnley, Lancashire - 23 December 2020

i have worked with dental partners for just over a year the company overall is fantastic! and offers so many opportunities for growth. the overall support from management is amazing if you encounter any problems within the practice they are fast acting to overcome these and are very supportive! The company offer so many benefits to their staff such as vouchers for your birthdays and Christmas plus many more.

Pros

job security, benefits, support, fantastic team

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best place to work

Practice Manager/Dental Nurse (Current Employee) - Burnley, Lancashire - 23 December 2020

All I can say is great things about Dental Partners as a company. I started with them as a nurse 12 months ago and within 3 months I was given the chance to progress into the PM role. throughout the pandemic I have felt the support from all of Dental Partners has been Fantastic, weather it be the Dental teams, Managers, Operation Managers or Head Office. It certainly is the best place to work.

Pros

job security, good support network, birthday vouchers

Cons

none

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Great company

Practice Manager (Current Employee) - Kiveton Park - 23 December 2020

Our practice as acquired Jan 2020 and definitely this was for the better. I have never felt so supported in my job role by management and also other managers in my area. This is the 3rd corporate I have worked for and this will be my final. I love dental partners work ethics and what they stand for and the freedom we have as a practice to look after our patients.

Pros

Vest place to work. Birthday voucher. Great support network

Cons

Non at the moment

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Amazing place to work

Practice Manager (Current Employee) - Chorley, Lancashire - 17 December 2020

I have worked for dental partners for 9 months now and I have really enjoyed my time with them and I can see my future with dental partners. Dental partners have some amazing perks like birthday vouchers, discounts shopping etc. I have already progressed in my career with dental partners and I have been given a huge amount of support whilst progressing. Overall, I think dental partners is an amazing place to work.

Pros

Birthday vouchers and incentives

Cons

None

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Supportive, passionate dental group

Manager (Current Employee) - North West - 17 December 2020

I have worked for various corporate’s in dentistry and I believe this group stands out and is the most genuine. Everything I was promised during my interview was what I have experienced. The higher management team are down to earth and genuinely care about every member of team. I’m 12 months into my role and it is the best move I ever made.

Pros

Feeling appreciated, excellent communication

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Great place to work

Cluster Manager (Current Employee) - South West - 17 December 2020

Since joining Dental Partners I have been nothing but impressed by how organised they are. The communication is great and they have a very clear, honest and open communication policy. I feel they listen to colleagues. The investment they have and continue to make and the opportunities they have is truly refreshing.