DFS Furniture Stores
3.3 out of 5 stars.
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DFS Furniture Stores Employee Reviews

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I thoroughly enjoy working for the company, there are so many benefits and I am looking forward to seeing how far I can progress within. I feel as though I have gained a lot of knowledge and support so far in this role. The culture in this store is good, there are some negative people that can drag the atmosphere down.The disadvantage of this particular store is the lack of sales we are able to do, we are lucky if we get one a day as a store on a weekday and I find it frustrating sometimes, compared to other DFS stores we are making a considerable amount less in commission. The other disadvantage is NPS, I enjoy selling and the customer experience and so far have produced good NPS scores, if someone doesn't hit their target, we all miss out on the payment, as we don't get a lot of commission it can make a considerable difference on our wage.Regardless of all this, I am excited to see where my future takes me within this company.
Pros
Good working hours
Cons
Pay
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Finding out I could work here part time in a 20 hour position was amazing as it fits around my childcare needs and am able to have a great work/life balance due to this being an option. I joined at a hard time with lockdowns but DFS and the in store team have been so supportive the whole time and I feel very lucky to have found this job and be confident that I am well looked after and supported in this company.
Pros
Great work/ life balance
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I loved my time as an employee at DFS Brent Cross as Assistant Sales manager from last 3 years. We have great a team, Every day is different working and dealing with all sort of customers providing World Class Services with friendly and very experienced management. Pay structure is good, gives me balanced life and work. My job could be stressful and demanding but fun and Vibrant, Pros Good location, great social side and good commission structure. Company looking after well their employees through pandemic.Over all my journey in DFS improving me every day with good knowledge.Even we are providing services through out this Covid- Lockdown online and helping customers every day with Services and Sales.Thanks all being the part of one of biggest group in the Uk
Pros
family oriented and reward on great performance
Cons
None
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Great to be back to the Winning side!.I worked elsewhere for 5 years and have come back with DFS purely because of the professionalism,structure and most importantly the stability and security which in these unprecedented times has given me peace of mind.
Pros
Rewarded for the hard work you put in.
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I joined DFS about a month and a half ago and its been a wonderful journey working along side of a team so determined to deliver the best customer service, our managers are fun yet professional, which makes our working environment more than just work. Were a family.
Pros
Acknowledging great work
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Well what can I say I started Dfs in August and what an interesting job meeting different customers everyday from all walks of life, the managers are all nice people and I got the on with all the staff. Great equal work balance that allows me to spend time with family and friends. Even through the pandemic the company has provide great support and allowed us to work doing other business support needs ie: Omni Channel (Web text chat support). And working safely following all guidelines which is a amazing.. pay is very important during these time and the company has shown the upmost most during these times... absolute best company I’ve worked so far with out a doubt. Have been blessed to have join the Dfs Brent Cross team what a amazing bunch..#happyworkfamily
Pros
Rewarded for hard work and acknowledgement for great performance
Cons
None
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Long hours unrealistic time slots continually promising improved conditions that never get delivered treated as a necessary evil rather than valued employees managers warehouse biased rather than logistics focussed
Pros
Salary
Cons
Work life balance
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Working on the sales floor for dfs has to be one of the most rewarding experiences going . If you are customer focused and want to make sure each customer receives the very best service possible this is a fantastic place to work as you are backed up in every way by the company to help achieve this , from initial contact to after service .
Pros
Great pay structure
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The team that I have started to work with feels like a new family and home, there is a great sense of inclusion. no matter what your background or story is. each day presents a new challenge.The management team is very supportive in terms of providing opportunities and training but it is down to you as an individual to pursue and act on them. The selling environment can be fast-paced as there are many busy periods and you need to remain on top of your tasks. but if you're used to that or like to remain busy then you will have no problem in adapting to the role. if you manage to sell efficiently and effectively, there's an opportunity to earn £££.if you are a person who loves interacting with people and who builds rapports naturally, you'll have no problem in settling into the role and company.
Pros
Freedom, Great environment, supportive team and network. opportunities to grow professionally.
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I enjoyed working for DFS had lots of fun, learnt a lot , training was excellent, it is a place that can really mould to be an excellent sales executive,
Pros
Good training very supportive
Cons
Very competitive, need to be strong
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Very much a culture of do as you are told or else, bullying management and ridiculously long hours at Christmas.No value whatsoever placed in their staff.
Pros
Two man van team
Cons
Long hours, unreasonable expectations by management.
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Worst place I've ever had experience with. No opportunity for a work life balance at all, working almost every full weekend and 10 hour shifts. Avg 50+ hours a week with no breaks on some days. Also never get overtime back, either paid or by finishing early. Constantly threatened with job. Every holiday request rejected. Forced to work during level 4 lockdown
Pros
Good pay
Cons
No work - life balance, working during lockdown when store is closed, horrid management
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Good people always busy very physically demanding time goes fast keeps you fit due to nature off work risk assessment and problem solving when delivery of furniture
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After 15 years at my previous employment I was very nervous to be starting a new job, especially not in the hospitality industry, but I need not worry, I was welcomed with open arms, the team have been very welcoming and offering guidance at any given opportunity. The management is also fantastic, having been in a management position previously I know how difficult it is to juggle every aspect of the workplace but I have to give massive praise to Scott as he has not only been a fantastic manager but also been an ear when I have had some difficult moments. The praise we have received along our training journey has been great and very much appreciated. I am loving being part of the DFS team and can’t wait to see where the future takes me with DFS.
Pros
Flexible working hours to suit the business, commission based on sales, praise from the team and management, able to balance school runs and childcare and have a great job alongside.
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. Lots to learn but a fun place to do this.They take you through each process, helping along the way. Management are approachable and very helpful. Your first day when you see how much there is to learn. seeing that you have taken everything on board - the customers and company are lovely. The company looks after all its staff and customers even in these difficult times . The potential to earn is down to your own hard work
Pros
Discount in the mall - earning potentail
Cons
working during bank holidays and weekends
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Amazing place to work for with very good quality sofas and very excellent environment,friendly and professional.Pay structure is very good as well and the possibility to earn a big amount of money,highly recommend
Pros
free coffee
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After losing my job this year DFS has supported me and my team have welcomed me with open arms. I feel supported and would never go back to my old job now as I’m doing so well here. Being able to have control over how much money you make is great with the commission. If you work hard you see the results.
Pros
Commission support team
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DFS are so far behind the times in Logistics, to think that DFS thought that an ex-bowling alley could be turned into a state of the art logistics hub is laughable.There was no forward planning, no dock levelers for tipping and loading, no mezzanine floor to help managed dead stock, no computer system in place to monitor stock movements in or out off the site or indeed locations within the site. Thank god for the team, the drivers and the warehouse team who's 'can do' attitude keeps the site going.The yard is covered in tarmac that when the trailers are loaded they sink into it, the area around the site has parked cars all down the road and you can just about get the trailers in the yard to tip.Training package is not existed and you are thrown in at the deep end and expected to swim.The Warehouse system is so basic and confusing that a Stock Take takes a week to complete.HR Standards are appalling where I had to give advice to Head Office about handling Stress and Anxiety issues.In my time at DFS the turnover of Management was scary many like me not lasting 6 months.
Pros
Gym Benefits, Discounts on Sofas, Pool Table and Darts
Cons
Early starts, long hours, little control over process, 4 day week and then a 6 day week
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Absolute shambles of a place management are a farce work long hours with no breaks do NOT WORK HERE ITS A SHAMBLES expect you to just work overtime until you take a stand the guys I worked with were dead on but management was pathetic if you want a life stay clear
Pros
None
Cons
None
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Here today gone tomorrw... the sales staff turnover is massive.. you very quickly go from hero to zero here.. And alsonsay goodbye to a decent family life
Pros
A good salary
Cons
Long hours. Huge pressure
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Not a very nice place to work. Health and safety is nonexistent. Management is slack and money driven, with no regards for employee's health or wellbeing. Support and communication was ridiculously poor, as was training. Be very sure to check your pay slips, as I've been under paid a number of times.
Pros
The customers
Cons
Short breaks, over worked hours that you're not paid for. Health and safety. No support
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