Happiness score is 33 out of 100
2.4 out of 5 stars.
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Diligenta Careers and Employment

Work happiness

Scores based on about 104 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they are achieving most of their goals at work?

About the company

  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
  • Headquarters
  • Link
    Diligenta website
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14 jobs


Salary estimated from 1.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 177 reviews and is evolving.



Customer Service Advisor in Edinburgh
on 29 September 2022
Met some nice people
Less than productive training program. Met some nice people but felt very disposable. Coaches aren’t exactly passionate about teaching new staff, feels more like a chore than something they enjoy doing
Customer Service Advisor in Edinburgh, City of Edinburgh
on 25 November 2022
Worst company ever
This has got to be the most unprofessional and horrific company in the world. Terrible training, awful management structure, no care for employee well being, timed to the second breaks, scrutinised for absolutely everything and anything, breathe wrong and you’ll get moaned at. If you care for your metal health, then DO NOT work here. Salary is okay, however refused pay rises are common and progression is practically non existent
on 10 November 2022
Great teams and supportive management
Sadly it was just distance since moving away from my work place coupled with being a new mum that made me leave. Loved my team and managers. Holiday themed events always fun and plenty of office cake charity events going on.Didn't really see much opportunity to advance career wise while being on the call centre side, a boost in pay was welcomed based on colleague reviews. They pay relatively fairly depending on performance, not as good as some other companies in the same field but also not terrible.Sadly for me, part time wasn't part time enough as on the phones there is no weekend working available as they run Mon to Fri 8am-5pm - great for a 9-5r, but when you have a child not great. If they had offered 100% remote working I would have stayed as loved my team. However that said the IT support desk is abysmal I was left for months with severe IT issues during pandemic, it was shocking. (they may have improved on this front since returning to a more normal work balance) shouldn't let that deter you from trying them!
Team Manager in Edinburgh, City of Edinburgh
on 8 November 2022
Poor benefits
pay and benefits not competitive when compared with other companies in the same field. Working from home is good but the pay and rewards are terrible to be honest.
Customer Service Advisor in Edinburgh, City of Edinburgh
on 8 November 2022
Wouldn’t recommend working here to my worst enemy
It started off like any other job but payroll have struggled to pay me the correct amounts since the start of my contract. Often times my wages are days (sometimes weeks) late too. This paired with the stressful environment makes it the worst job I’ve ever had.

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Questions and answers

People have asked 39 questions about working at Diligenta. See the answers, explore popular topics and discover unique insights from Diligenta employees.

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  • Benefits
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  • Dress Code
  • Job Opportunities
  • Part Time Jobs
  • Work Life Balance

Interview insights

Insights from 283 Indeed users who have interviewed with Diligenta within the last 5 years.

Unfavourable experience
Interview is easy
Process takes about a day or two

Interview questions

What are your strongest set of skills

Shared on 24 March 2022

About experience and skills

Shared on 27 July 2021

Common questions about Diligenta

Diligenta locations

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