Happiness score is 32 out of 100
2.3 out of 5 stars.
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Diligenta jobs near Peterborough

Browse 14 jobs at Diligenta near Peterborough

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Information Design & Documentation

4 jobs

Diligenta salaries in Peterborough

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Diligenta ratings in Peterborough

Rating is calculated based on 27 reviews and is evolving.


Diligenta Peterborough employee reviews

Administrator in Peterborough, Cambridgeshire
on 7 December 2022
It's ok
Good for Flexi time and weekends off but lack of incentives to motivate your work and Lacm of progression and opportunities. Alot depends on your manager on how enjoyable it is
Customer Service Advisor in Peterborough, Cambridgeshire
on 25 January 2023
Worst company ever
Having experience working in many call center environments in the past, Diligenta is the worst. Poor training, an awful cheap system that prevents you from working but you will be blamed when targets are not reached. No care for customers only targets driven. Bad management all over. Diligenta does not care about its workers' health or well-being. Avoid at all costs.
Customer Service Representative (CSR) in Peterborough, Cambridgeshire
on 24 August 2022
Bad and worse
Terrible do not work here ever. Emotionally dead management, culture that is stuck in the 1950s, Bradford Score is used when this has been proven to be anti-employee, just a desk number at the end of the day
Customer Service Representative in Peterborough, Cambridgeshire
on 12 August 2022
Never any praise
First of all you get audited but you will always get told the bad things never praised in anything good. The pay difference between staff is shocking and completely unfair Bradford score is used wrong promote health and well-being but don’t actually care system are useless constantly watched like a hawk absolutely no compassion one rule for one but not other no phones but manager allowed to walk around in theirs and sit and have a gossip with their friends, you will get the abuse from customer and told to deal with it when it not your fault and admin don’t take respect for it but they will sure be the first to be down your neck about something because you missed an e of a word. Ridiculous break patterns no pay rises or bonuses and if you want to go to a different department they will hold you back as don’t want to lose you to a different department so stop you from expanding and growing avoid it
Claims Handler in Peterborough, Cambridgeshire
on 26 July 2022
Poor training with high expectations
This organisation has high expectations of its staff but offers minimal training. Once passed the only trading you receive is by email updates to processes or if you ‘Fail’’ a call… which is frequent. Some great people but somehow it doesn’t all join up into a team (Team is a very over used word at Diligenta… they need to look up the meaning) .

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