Dimensions Employee Reviews

I started with this organisation in 2015 and was planning to stay for 6 months. Here I am almost 7 years later and still loving everyday. No two days are the same, I have been supported by my peers and line management throughout and will definitely recommend everyone to give this sector a go. I grow and learn everyday and have the opportunity to support others to grow and learn too. Often what I do, does not feel like work, I can't believe I get paid for some of the things I have the privilege of doing. I have been given opportunities to further my education and received specialist training in interesting areas. There is always someone ready to listen when I need a hand.

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Official response from Dimensions

15 January 2023

Many thanks for taking the time to leave such a positive review. WOW 7 years! Thank you so much for your continued support and loyalty to the organisation. It’s so lovely to read when employees have been on a professional journey with us and we always try to allow for new opportunities with support for additional training and education. Thanks, Melissa.

Supportive colleagues & Management

Support Worker (Current Employee) - Redditch, Worcestershire - 26 November 2023

I love working with Dimensions because of the difference I make to every service users day. The training path is amazing. Again, very comprehensive and supportive, with staff doing everything they can to support new staff to reach their goals within the company. Like most companies there could be positive changes to help newbies grasp the software they use.The rota system is outdated, giving you little warning of your shifts, so it’s difficult to plan for family time. But, despite those little niggles, I’m very proud to be a part of the Dimensions group

Pros

Realistic shift patterns

Cons

Long days 07.30-22.00 are tough

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Insights into Dimensions

Based on 202 survey responses

What people like

Time and location flexibility
Feeling of personal appreciation
Clear sense of purpose

Areas for improvement

Fair pay for job
Sense of belonging
Trust in colleagues

Dreadful since the takeover.

Learning Disability Relief Worker (Former Employee) - Yeovil - 18 November 2023

What is the best part of working at the company?Unfortunately there were no best bits working for this company as they came in and changed everything and run down and continue to do so the LD services they bought from the Council in Somerset. What is the most stressful part about working at the company?The company running the services for profit and not caring about the people they were supporting.What is the work environment and culture like at the company?Negative as all new staff brought in worked against the more experienced staff who were all very good at their jobs, but all left due to workplace changes.What is a typical day like for you at the company?Left to get on with it with little or no direct contact from the company.

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Productive, fun , occasionally stressful .

Support Worker (Former Employee) - Stowmarket - 14 November 2023

What is the best part of working at the company?Good team, and management, lots of training.What is the most stressful part about working at the company? covering sickness at short notice.What is the work environment and culture like at the company?Very good overall, balanced and fair.What is a typical day like for you at the company?Good but different each day. Promoting social activities, playing board games.

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Official response from Dimensions

20 November 2023

Thank you for leaving this lovely well rounded 4* review for Dimensions. Its great to hear you feel there is a good company culture and that no day is the same

Thorough training but lack of shadowing for new staff

Support Worker (Former Employee) - Cardiff - 23 October 2023

Management and staff were all inviting but I found a lack in shadowing/induction/teaching when learning the ropes of what was a brand new company/home and clients. Needs a more thorough process to ensure new starters are safe and comfortable with all expected working practices and that they have been shown properly how to do things before asking them to take on such tasks.

Pros

Induction training and friendly staff

Cons

Lack of a shadowing experience

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Official response from Dimensions

20 November 2023

Thank you for leaving this well rounded review. It's great to hear management and staff were inviting, but that you felt there wasn't enough shadowing offered. It would be great if you could reach out to us to discuss this further, we're always looking to improve and this is an area we'd like to discuss further

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Supportive, Encouraging and Fun Workplace

Resourcing Consultant (Current Employee) - Theale, Berkshire - 28 September 2023

I highly recommend working for this organisation. The opportunities to learn and progress are second to none.The support I receive from my manager is encouraging and promotes independent thinking.I am continually impressed with the professionalism and attention to detail of the team.

Cons

N/a

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Good management and best place to work

Support Worker (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 27 September 2023

Best company to work with in the care company in general , management is top notch as they are very supportive and reasonable . On the job training and lot of benefits and the pay is good

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Official response from Dimensions

20 November 2023

Thank you for leaving this great 5* review. It's really lovely to hear about your positive experience. Our learning and development team work hard on our training materials so I'm glad you also recognised this. Have you heard about our Aspire programme? If not ask your manager!

Good d support network

Care Support Worker (Current Employee) - Bournemouth - 27 September 2023

Can plan my life and have a good work life balance. Management are supportive and understanding and always there to help you if needed. Can be a mentally draining job but there is help if needed

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Official response from Dimensions

20 November 2023

Thank you for leaving this 5* review for Dimensions! It's great to hear you feel supported in your role and management are there if you need help.

Genuine people who are professionals and passionate about their work.

Support Worker (Current Employee) - Sheffield - 20 September 2023

What is the best part of working at the company?A fantastic company with good management and staff who very professional people that are passionate about their work. What is the most stressful part about working at the company?Nothing stressful at all as per my experience. What is the work environment and culture like at the company?Their is definitely a team working culture in that place. What is a typical day like for you at the company?A breeze to behold as staff are well trained and so each person knows what they are doing and hence a typical day is without any stress.

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Official response from Dimensions

18 October 2023

Thank you for taking your time to leave this fantastic 5* review for Dimensions. It's great to hear you feed you're surrounded by good management and staff who are passionate about their jobs, being a values led organisation this is very important to us. It's also good to hear you feel staff are well trained. Thank you once again!

Huge mistake.

Support Worker (Former Employee) - Somerset - 18 September 2023

I can't say anything good about Dimensions. I was initially impressed by their core values and the way their services seemed to run well and the training was good. But management do not care one jot about their staff. It would seem so from the outside but any complaints made by staff equal less hours on the rota instead of results, mental health of staff is regarded as inconvenient and staff are expected to man a sinking ship with no direction or guidance, especially when it comes to challenging behaviour. None of the staff have anything good to say about the company, especially management when in a group setting. An art activity turned out to be a major b****ing session. Toxic culture in services due to unresolved issues between staff, thanks to no action by management. No incentive to work overtime and no thanks if you do so anyway. Rotas are changed last minute, no work/life balance. Certain staff are cliquey with management so they are prioritized. Overall an awful company to work for if you value your sanity.

Cons

Everything

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Stressful

Complex Care Support Worker (Former Employee) - Poole - 11 September 2023

What is the best part of working at the company?Supporting the customers I cared for .What is the most stressful part about working at the company?Very little support from management,often very challenging behaviour which staff are expected to deal with .What is the work environment and culture like at the company?Very unsupportive. Management not often available when there are incidents.What is a typical day like for you at the company?Assisting with personal care and day trips out ,giving medication,managing challenging behaviour.

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Managers don't care

Support Worker (Former Employee) - Newbury - 25 August 2023

Management are never around when you need them. You are basically just left alone to deal with everything and the on call managers don't know what they are doing.

Pros

Blue light card

Cons

Long hours

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Official response from Dimensions

18 October 2023

Thank you for taking your time to leave your review, I'm sorry to hear you felt there was a lack of support from management. This is not the experience we'd expect employees to have, and as a whole management are supportive and present. I'd love the chance to discuss this further, please could you reach out to me on resourcing@dimensions-uk.org

Great company to work for

Recruitment Manager (Current Employee) - Home Based - 25 August 2023

I've been with Dimensions for nearly 10 years, and I can honestly say that it's the best company I've worked for. Dimensions offered me training, career progression and supported to me grow, build confidence and achieve things I never thought I could. Thank you for all your support.

Pros

Flexibility, training, career development, Aspire program, Benefits

Cons

Occasionally - workload capacity

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Official response from Dimensions

16 October 2023

Thank you for taking the time to leave this fantastic 5 * review. 10 years of service is a great achievement. We are passionate about supporting staff via training and coaching to develop and progress in their careers, and I'm happy that this is exactly what you've experienced. Keep up the great work!

Impactfull, helpful and friendly

Support Worker (Former Employee) - Loddon court respite - 17 August 2023

What is the best part of working at the company?Administrative and their organisational skills, as well as staff welfare.What is the most stressful part about working at the company?Staff relationship and communication What is the work environment and culture like at the company?Management setting and push to growWhat is a typical day like for you at the company?The induction day and the day am doing unboarding into the system

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Official response from Dimensions

16 October 2023

Thank you for taking the time to leave this great 5* review for Dimensions. It's great to hear you've had a good experience.

No confidence in management

Support Worker (Former Employee) - West Midlands - 13 July 2023

Management at all levels unapproachable and never get back to you. Ig and when they do they provide excuses and are extremely patronising. Say they care and lives matter as does work life balance, sadly not the case. Rotas are only issued at the last minute and no honesty and integrity from management. Poor pay and long hours. No support from managers and push EAP at you which only provide temporary sticking plasters instead of long term solutions . Questionable ethics with virtually no morals.

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Official response from Dimensions

18 October 2023

Thank you for taking your time to leave you review. I'm sorry that this is the experience you've had as an employee, is certainly not what we strive to achieve. I'd appreciate if you could reach out so we can speak about your experience further, you can reach us on resourcing@dimensions-uk.org

Workplace

Support Worker (Former Employee) - King's Lynn - 10 July 2023

It's a good job if you don't mind no support from mangerment and never noing who to go to if you do need help because none of the managers have the time to help plus most of staff haven't got a clue what there doing most of the time

Pros

Cons

16 hour days

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Bad company

Support Worker (Former Employee) - Yeovil - 8 July 2023

Highly recommend avoiding the company at all costs!! No care is given to anyone, big corporations trying to make money while working people into the ground, giving little to no support. Absolute joke of a company

Pros

None

Cons

Everything

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They live their values.

HR (Current Employee) - Remote - 6 July 2023

Great onboarding experience, particularly around inclusivity. Everybody seems to live the values and are extremely passionate about the purpose and people we support. This is my first remote role - but I have not felt at all isolated and have been very welcomed and supported by everyone. Great induction, initial e-learning training, communication, access to information. Senior directors took the time to say hello and welcome me to the team during my induction.

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Official response from Dimensions

16 October 2023

Thank you for taking the time to leave this fantastic 5* review. We really are a values led company and feel this is demonstrated by colleagues across operations and our business support function. It's great to hear you've felt included and supported despite being remote working.

No work life balance

Support Worker (Current Employee) - Worcester Park - 22 June 2023

Lovely residents but never enough staff to support them.lots of mind numbing computer work which detracts from their support.Not very good pay but you can do loads of over time.Some of the staff are idle and think they can do what ever they want and leave it to the other staff.

Pros

Lovely residents

Cons

Poor pay over worked not supported by ma

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Management not supportive

Team Leader (Former Employee) - Thanet District, Kent - 22 June 2023

It was very rewarding to work with vulnerable adults and see them thrive, however, the lack of support from management made it an unpleasant place to work. I felt that support workers were not listened to, even when safeguarding concerns were raised by staff. Some of the staff that were employed were unprofessional ans it seemed like they were employing any person just to fill a gap.

Pros

The people you support

Cons

Management, no work-life balance

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Official response from Dimensions

16 October 2023

Thank you for taking your time to complete your review. It's great to hear you found the role rewarding and enjoyed watching the people we support thrive. I'm concerned to hear about the cons you've raised, it's important these issues are addressed. Please could you contact us on resourcing@dimensions-uk.org to discuss these further?

Gaslighting

Support Worker (Former Employee) - Oxford - 24 May 2023

Rude and disrespectful management. If you don’t fit in they will find an excuse to get rid of you. Happily backstab you and work you into the ground. Expect to be disrespected daily and expected to work like a robot

Pros

Lovely People being supported

Cons

Everything else

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Official response from Dimensions

2 June 2023

Thank you for your review. I am very sad to hear of your experience whilst working with us. I would like to look into this further, please could you email me with more details melissa.sampson@dimensions-uk.org