Direct Line Group
3.4 out of 5 stars.
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Direct Line Group Careers and Employment

Work happiness
Scores based on about 16 responses to Indeed's survey on work happiness
Work Happiness Score
Below average
Do people feel happy at work most of the time?
Above average
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Penny James
  • Founded
  • Company size
    more than 10,000
  • Industry
Learn more


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Software Development

38 jobs

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Salary estimated from 559 employees, users, and past and present job advertisements on Indeed.

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Rating overview

Rating is calculated based on 491 reviews and is evolving.


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Work-life balance


Customer Service Advisor in Leeds
on 22 February 2021
Great pay but not worth the stress.
Incredibly stressful as you’re under pressure constantly to meet targets.The pay and benefits are really good and the only thing that keeps you in the job.Everybody gets opportunities to move up and advance within the business however don’t expect to stay there long. I got diagnosed with depression and needed a few weeks off, I came back after not getting paid for my absence and was casted aside and never given an opportunity to do anything again.
Customer Service Advisor in Doncaster
on 16 March 2021
Unprofessional management who don’t care for your mental health
I worked here for a good few years at the start it loved it but soon realised the management are unprofessional and hypocritical and certainly do not have your best interests and welfare at heart. The only good thing i can say if the pay is decent. Don’t bother.
Telephone Sales Consultant in Bristol
on 2 March 2021
Most enjoyable part of job is dealing with customers and colleagues. Management can be atrocious, depending on the department. Some team leaders will look to manage out people if their face doesn't fit. Company likes to think it is sympathetic towards mental health issues but this doesn't translate to reality. The management really don't know how to deal with it and will not take it into account for anything.
N/A in Leeds, West Yorkshire
on 12 January 2021
Great company
I've really enjoyed working for DLG over the years. You do have to work hard and always think ahead here, you need to take charge of your own development but the company has great learning resources and people who are willing to support you.The culture is great and has been amazing during COVID-19, they have really listened to staff and done all they can to make sure you and your family are OK during these difficult times.
Support Worker/Carer in Bradford, West Yorkshire
on 26 December 2020
Boring and sad
I was bored and sad at this place. The staff weren’t nice somewhere lovely but full training wasn’t given on the job. Too many policies to read and too much to take on first few days too stressful no time to settle in miracles were needed overnight.
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Questions and answers

People have asked 47 questions about working at Direct Line Group. See the answers, explore popular topics and discover unique insights from Direct Line Group employees.

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Interview insights

Insights from 174 Indeed users who have interviewed with Direct Line Group within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Communication, Influencing, Team Work, Problem Solving, Dealing with Challenging Situations, General Competencies,

Shared on 6 November 2017

Sales. Overcoming objections. Good work attitude,

Shared on 20 July 2017

Loads about previous places worked plus security checks

Shared on 16 July 2017
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