Direct Line Group Careers and Employment
Work happiness
Scores based on about 62 responses to Indeed's survey on work happinessDo people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?
About the company
- CEOPenny James CEO.69%approve of Penny James CEO.'s performance
- Founded1985
- Company sizemore than 10,000
- IndustryInsurance
- Link
Jobs
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Salaries
Salary estimated from 1.2K employees, users, and past and present job advertisements on Indeed.
Popular roles
Customer Service
Installation & Maintenance
Rating overview
Rating is calculated based on 576 reviews and is evolving.
Reviews
Customer Service Advisor in Leeds, West Yorkshire
on 4 May 2022
No work life balance shifts are shocking
Mandatory overtime constant finger wagging depending on who you are depends on what you get away with. Tight targets with no room for error no support scrutiny over sickness depleting mental health of advisors no room to progress with promotions.Customer Service Advisor in Doncaster, South Yorkshire
on 19 May 2022
Great benifits
Great benefits working for the company 50% off home pet and car insurance plus free travel insurance and life assurance. Management are friendly and approachable.sales specialist consultant in Doncaster, South Yorkshire
on 17 May 2022
Not a good place to work
You can not progress to your career here at all unless your face fits what the managers want and a lot of work has to be done in your own time and not in your contracted hours to have any recognition Insurance Consultant in Doncaster
on 15 May 2022
No job security
Take you to disciplinary when you’re struggling and need help Iv been handed more work load and less pay They reduced bonus and never got re reviewed They expect more from us Forever taking calls with no meetings anymore No chance to grow Company just seems to Not care about customer wait times No interaction only when you make a mistake It’s grinding to have to try and go all day with no support Sales Advisor in Doncaster, South Yorkshire
on 9 May 2022
Fast paced no chance to breathe
Sales rep working from home. Training was good however no support after being at home is not ideal and no managers answer you then ask why you have been on calls so long. Stressful and customers get really annoyed understandbly when your constanlty asking them to wait to find help that managers dont want to give What would you say about your employer?
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Questions and answers
People have asked 51 questions about working at Direct Line Group. See the answers, explore popular topics and discover unique insights from Direct Line Group employees.
Interview insights
Insights from 390 Indeed users who have interviewed with Direct Line Group within the last 5 years.
Average experience
Interview is average
Process takes about a day or two
Interview questions
Communication, Influencing, Team Work, Problem Solving, Dealing with Challenging Situations, General Competencies,
Shared on 6 November 2017
Sales. Overcoming objections. Good work attitude,
Shared on 20 July 2017
Loads about previous places worked plus security checks
Shared on 16 July 2017
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