Direct Line Group
Happiness score is 47 out of 100
3.3 out of 5 stars.
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Direct Line Group Careers and Employment

Work happiness

Scores based on about 62 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Penny James CEO.
    approve of Penny James CEO.'s performance
  • Founded
  • Company size
    more than 10,000
  • Industry
  • Link
    Direct Line Group website
Learn more


Browse jobs by category

Installation & Maintenance

77 jobs


Salary estimated from 1.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 576 reviews and is evolving.



Customer Service Advisor in Leeds, West Yorkshire
on 4 May 2022
No work life balance shifts are shocking
Mandatory overtime constant finger wagging depending on who you are depends on what you get away with. Tight targets with no room for error no support scrutiny over sickness depleting mental health of advisors no room to progress with promotions.
Customer Service Advisor in Doncaster, South Yorkshire
on 19 May 2022
Great benifits
Great benefits working for the company 50% off home pet and car insurance plus free travel insurance and life assurance. Management are friendly and approachable.
sales specialist consultant in Doncaster, South Yorkshire
on 17 May 2022
Not a good place to work
You can not progress to your career here at all unless your face fits what the managers want and a lot of work has to be done in your own time and not in your contracted hours to have any recognition
Insurance Consultant in Doncaster
on 15 May 2022
No job security
Take you to disciplinary when you’re struggling and need help Iv been handed more work load and less payThey reduced bonus and never got re reviewedThey expect more from usForever taking calls with no meetings anymoreNo chance to growCompany just seems toNot care about customer wait timesNo interaction only when you make a mistake It’s grinding to have to try and go all day with no support
Sales Advisor in Doncaster, South Yorkshire
on 9 May 2022
Fast paced no chance to breathe
Sales rep working from home. Training was good however no support after being at home is not ideal and no managers answer you then ask why you have been on calls so long. Stressful and customers get really annoyed understandbly when your constanlty asking them to wait to find help that managers dont want to give

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Questions and answers

People have asked 51 questions about working at Direct Line Group. See the answers, explore popular topics and discover unique insights from Direct Line Group employees.

See questions about:

  • Interviews
  • Benefits
  • Working Hours
  • Salaries
  • Working Culture
  • Dress Code
  • Working Environment
  • Hiring Process
  • CEO
  • Work from Home
  • Hiring Age
  • Background Check
  • Company Future
  • Job Opportunities
  • Part Time Jobs

Interview insights

Insights from 390 Indeed users who have interviewed with Direct Line Group within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Communication, Influencing, Team Work, Problem Solving, Dealing with Challenging Situations, General Competencies,

Shared on 6 November 2017

Sales. Overcoming objections. Good work attitude,

Shared on 20 July 2017

Loads about previous places worked plus security checks

Shared on 16 July 2017

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