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Domestic & General
2.9 out of 5 stars.
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Domestic & General Careers and Employment

Work happiness

Scores based on about 17 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Ian Mason
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry


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15 jobs


Salary estimated from 451 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 319 reviews and is evolving.


Customer Support in Brighton, East Sussex
on 9 October 2020
Getting Worse
Senior management out of touch with day to day job. Unrealistic expectations made even more apparent in lockdown. IT systems that are constantly going wrong and are basically not fit for purpose. Decisions made at senior level that change from day to day and give the general impression of incompetence. Rather than actually dealing with fundamental issues, D&G would rather just throw money into overtime rates and not look at the issues of stress/burnout across the board. Poor recruitment strategy, team leaders who are useless at managing staff and just hide behind reports and process are just a few of the other things that I would advise not joining D&G for. So many of my colleagues and myself are looking for other jobs. The money may be good, but in the long run, it’s more worth it. Steer clear.
Customer Service Advisor in Brighton, East Sussex
on 21 June 2021
Very Toxic Culture - do not work here
please please please for your own sanity do not work at this company. horrible culture, its a sales role which a lot of the time is not advertised!! not much support and a toxic work environment. A lot of the time customers will be really awful to you and then you're still expected to sell to them.
Customer Support Advisor in Brighton, East Sussex
on 8 June 2021
The good outweighs the bad
I have worked at domestic and general for a few years now. The management and workplace culture is the best I've ever been a part of. I have been supported beyond what a workplace is required. The companies heart is in the right place. Downside is, call centre work is call centre work. Its never going to be great. Sometimes there are decisions by management that seem a little out of touch but you are always able to communicate issues with them. Also it is true this is a sales role primarily and customer service second. Ultimately this job is what you make of it. I have made some amazing friends and the way I have been managed is motivating and empathetic. They do bend over backwards to accommodate you and help you succeed.
Customer Service Advisor in Brighton, East Sussex
on 24 May 2021
One of the worst jobs I’ve had
I worked here for just over a year, the training seemed fun and made it seem like the job wouldn’t be that bad. Then boom you’re straight onto the floor! If you make 1 mistake you lose half of your bonus, 2 mistakes and it’s all gone, an example of a mistake could be writing ‘fridge freezer, instead of ‘American fridge freezer’ when signing up a new appliance for an insurance plan.The job is advertised as customer service but it’s sales, sales, sales!! You’re forever chasing targets and trying to get angry customers to buy more insurance plans even though the company barely even cares about its current customers. This workplace is toxic, myself and many others spiralled into depression with anxiety from working here. If you value your mental health do not work here, you’ll also having customers talking to you disgustingly all day.
Sales in Nottingham
on 20 May 2021
Stressful and Not the Best Management
Originally was miss sold the job, I was told it would be customer service, but was actually nothing but sales. Sales is always the end goal doesn’t matter how you get the sale but it is expected on every call you make, although it’s always said that it’s not the sale that matters it is. You’re encouraged to push and pressure people and there’s always some form of repercussion for not being as “aggressive with the sale” as they want you to be. Ontop of that the goals and expectations you have to meet are incredibly hard and management is always pushing you to do more, if the goal is 10 sales and you reach it you’ll be asked why you didn’t get 15. Really the only benefit is that pay is good but it’s hard to think of the positives when you’re surrounded by negatives. Hours are long and bathroom breaks are expected not to be taken, anything over 30 seconds coming back is always grounds to be told disciplinary action could be taken. Highly wouldn’t advise working here

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Interview insights

Insights from 135 Indeed users who have interviewed with Domestic & General within the last 5 years.
Average experience
Interview is average
Process takes about a day or two

Interview questions

Past experience

Shared on 11 April 2021

They ask how you delegate, they ask about your customer experiences if you are good at hitting targets all sorts.

Shared on 12 July 2018
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