Customer Support in Brighton, East Sussex
Senior management out of touch with day to day job. Unrealistic expectations made even more apparent in lockdown. IT systems that are constantly going wrong and are basically not fit for purpose. Decisions made at senior level that change from day to day and give the general impression of incompetence. Rather than actually dealing with fundamental issues, D&G would rather just throw money into overtime rates and not look at the issues of stress/burnout across the board. Poor recruitment strategy, team leaders who are useless at managing staff and just hide behind reports and process are just a few of the other things that I would advise not joining D&G for. So many of my colleagues and myself are looking for other jobs. The money may be good, but in the long run, it’s more worth it. Steer clear.
Complaints Handler in Bedworth
Awful company, my life changed for the better when i left
-lack of interest in your wellbeing, will try to take you through disciplinary actions if you have time off for mental health issues after working there for over 3 years.-incentives are not worth doing-worst management EVER-no job satisfaction -awful HR department -again, no interest in your wellbeing or life outside of work-no development -incompetent leaders
Call Centre Agent in Brighton
I worked at domestic and general for 11 months before them ending my employment with no notice, saying that I had not passed my probation due to missing sales targets. I received little to no support from management, and then was fired in an 11 minute meeting with two people I had never met before.
Sales Agent in Nottingham City Centre, Nottinghamshire
Awfully managed company reflects how bad they treat staff.
I don’t think I have many good words to say about Domestic and General.I personally worked there for 5 years, which is probably one of the only good things I have to say, it was a long term job for me, but not without fighting to stay there that long, I had to “play the game”. Management, most of them are snakes, backstabbers and two faced see you next Tuesdays. There are a few good eggs, but not many. Targets are REDONKULOUS! It’s supposed to be a customer service role, make no mistake it’s SALES SALES SALES! Even when you’re not at work you start flinching cause you subconsciously hear “got any sales, how many sales you got? What you gonna do to get more sales? How many you going to have before lunch? How many more sales are you going to get before the end of your shift!?” OMG it’s relentless! Don’t apply here! Regardless if they pretty good pay ITS NOT WORTH IT! They’re worse than debt collectors seriously!Fellow co workers on your level are sound, you’ll get along, and you’ll notice soon enough all you do is moan about management and the way the company is ran, you’ll wake up wishing I didn’t have to work. DONT APPLY, save yourself!
Customer Sales Advisor in London, Greater London
Managers don’t care, they view everyone as dispensable. They also tried to change people’s contracts during the start of the pandemic without telling anyone.