Start behaving like a big company instead of a fly by night one. Stop cutting corners and give more support to your staff at all levels. Invest in systems that are fit for purpose. Stop pretending you care for your staff when all evidence points to the contrary. It’s insulting. No one gives a toss about online Pilates and cooking tips. Give us the tools to do the job.
Your finished !!
Allow more time for struggling agents who have had multiple abusive customers on the line. we are only human and some people needed a quick break to regain composure. this was a common issue for many and without it agents can become numb to a customers needs.