DoubleTree by Hilton
Happiness score is 61 out of 100
3.7 out of 5 stars.
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DoubleTree by Hilton Employee Reviews

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Location
United Kingdom417 reviews

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3.5Work-life balance

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Worked there as night supervisor for about 3 years, it was ok and I was lucky to have a great team . The pay is standard but the work itself wasn't too overwhelming
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Empresa dinâmica e exemplar

Boas condições de trabalho e bom ambiente no trabalho.
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Insights into DoubleTree by Hilton

Based on 66 survey responses
Areas for improvement
  • Support from manager
  • Energising work tasks
  • Time and location flexibility

don't know the pay now but it was horrendous back before covid.

your average "do something, even though there is nothing to do" type of place. It would only get busy in the morning and afternoon, and after that its mind bogglingly boring.
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Good

Nice place to work and enjoyable, team members good fun to work with, kept busy never a dull moment. It is hard work but you get use to it. It’s okay as a job if your a student looking for extra cash.
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Not the best management and organisation

Good for student work however management sometimes seemed non existent. Some con workers were difficult to work with. Training was never usually given and a lot of people hired with no experience. When working on the bar during the day, sometimes left alone to run restaurant, bar and room service for a few hours
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A simple smile, make the Customers Happier

Beeing nice and Respectuos with Customers and Staff make me feel alright, help ,support and professionalism matter a lot. So glad to work for this Company , the Staff are lovely, to get close to perfection it's very important to Keep company grow, and Customers again ,and again to same place . Double Tree by Hilton Leeds.Kind regards
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Overworked

*please note this may not apply to every branch but one I was at was run like this.*As a room attendant you are expected to clean 2 (sometimes more) rooms an hour, however, the overall hygiene of the rooms is very questionable when you actually discover how the rooms are to be cleaned. During my training I was shown how to clean each room and was told what to use for each area of the rooms and en suite. To put it short, I was shown to clean all mirrors with just plain water and if there was no cleaning cloths available to “use a pillowcase”. You’re given one bucket to clean all the rooms for the day and the cleaning cloths don’t get cleaned or changed in between so you’re basically carrying bacteria from one room to another, the same cloth that’s used for dusting the room and en-suite is the same cloth the person training me used to clean the cutlery in the room before throwing the toilet brush back into the bucket to contaminate the other cleaning cloths and supplies.

Pros

Free lunch

Cons

Bad management, overworked, spoken down to when you raise concerns
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Ambiente de trabajo muy movido

buen lugar para empezar a trabajar e ir desarrollando curriculum en londres si no lo tienes
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Disappointing experience. Staff overworked.

Desperately understaffed, company has a very high staff turnover, management rude, stressfull environment, inadequate rest periods between shifts, working long hours without any breaks or food, frequently underpaid.

Pros

Tap water provided on-site

Cons

Long hours, no breaks
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Fun and face paced

A fun and friendly environment that can become quite stressful when busy. The front desk team were amazing to work with so cannot fault them. The role taught me about work ethic and how to thrive when you are overrun with various tasks. As a Guest Service Agent, expect to be running around a lot, so a good level of physical fitness is required.

Pros

Free lunch

Cons

Mix of shift patterns (earlier and lates) and 7am Sunday shifts
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Fun place

Good Good atmosphere the stuff is really nice. The interview process was quite long but they were very supportive to help you reach your full potential. Decent pay
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productive

A nice establishment. Brilliant and caring staff. Very professional staff. Double Tree Hotel Milton Fabulous hotel. Staff is friendly. Staff friendly.
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Alot of work expected for minimum wage.

Such a mixed bag of experiences working for this chain! All-rounder in the service style, with different types of large-scale events being common alongside the running of food and beverage operations. Real sense of loyalty both with staff and returning customers; but holes can easily be poked in the management style, hiring practice and career progression elements of the job. Quite a fair bit of pressure put onto staff for lack of experience and not given proper training. Will look good on a CV and for experience working in all aspects of hospitality.
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A shadow of its former self

It's a hotel, expect to work under pressure with minimal staff for minimum wage and no support from management or human resources who are only out for themselves
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Good

Alright place to work nice people chefs are nice alright food when in work allow you to actually have a break. Manager doesn’t know what he’s doing and runs round like headless chicken makinh you do everything but other than that fun place to work with good people around.

Pros

Free lunches

Cons

Hardly any breaks Rude manager
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Worst job I've ever had treated as a number my name wasn't even known and manager was very abrupt and non understanding

If you are a good therapist you should definitely know your worth and not worth here there is no respect you don't have enough time to eat your lunch which is docked from your days wage no turn over time and they don't stick to the 6 hours of massage a day rule, also they don't even know your name and your treated like poo

Pros

Free lunch

Cons

Everything else
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Very long hours, not enough staff. Poor salary

Typically you would work 10-12h a day with not a lot of breaks.Always short of staff. Always under preassure. And you are not paid enoughfor this. I have made good friends there but they were also leaving due to how they were being treated. Management just look at numbers and not people.

Pros

Great people Nice commute

Cons

Long hours Poor pay Bad management Lack of equipement
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Was fun to work there but not anymore

I have made some good friends from here but be sure to keep your personal life out of here as they take no consideration into any aspect of what is happening within your life.

Pros

The staff who actually do the work

Cons

Management using things against you
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Low wages and poor management

I wouldn’t recomend this place to anyone. Its a total mess, management is absolutely terrible, and no one seems to look for a solution. If you like working in a hitel you look after guest, please do nlt work here, otherwise you will be just ashame of give such terrible service for what they paying for the room.refunds requested every single day most of the time because of service received.aAlways looking for staff because no one last more than a month or two.

Pros

None

Cons

Everything
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Really can’t fault this company

Absolutely loved working there was like working with family and best friends can not fault way they treat staff brilliant unfortunately Covid made my job redundant

Pros

Free lunches and monthly lunches

Cons

Little
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Can be long hours. Benefits for travel are amazing.

The management can be toxic. Everything must be to their liking and your input is 'considered' but never accepted. If the managers do not like you, your life is hard at work. But, the overall staffing here is friendly. The benefits for travel is good and work-life balance is good.
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Overall rating

Based on 5,160 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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