Happiness score is 49 out of 100
3.0 out of 5 stars.
Get weekly updates, new jobs, and reviews

Dunelm Careers and Employment

Work happiness

Scores based on about 179 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    approve of NICK WILKINSON's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Retail & Wholesale
  • Link
    Dunelm website
Learn more


Browse jobs by category

Installation & Maintenance

27 jobs


Salary estimated from 368 employees, users, and past and present job advertisements on Indeed.

Loading and Stocking

Rating overview

Rating is calculated based on 1K reviews and is evolving.



Customer Service Assistant in Canterbury
on 23 May 2022
Stressful and understaffed
Dunelm used to be an enjoyable company to work for, but the past couple of years has sent it downhill. There aren't enough members of staff to cover all shifts and departments, employees are treated unequally - some get to have multiple days off and short shifts every week whilst others are expected to have one (or none!) day off whilst working 40+ hours constantly. Customers frequently give staff verbal abuse and there is no support from management. There's also a significant lack of teamwork or trust. No-one is really happy to be there, so its not a particularly enjoyable environment. Management are also unapproachable and intimidating most of the time.The only good parts of the job are the salary and 15% discount.
Sales Assistant in Chelmsford, Essex
on 22 May 2022
management were not very nice. But all the colleagues were lovely, the pay was good. It can be a very stressful when the store gets really busy and sometimes they get you stay 30 minutes + when the store has closed and no extra pay.
Key Colleague in Nottingham
on 22 May 2022
I loved working here
It’s a big place and it’s always busy, the job is very fast paced and stressful, but it’s worth it, staff end up feeling like family, and there’s always opportunities to climb the ladder.
Sales Assistant in Plymouth
on 20 May 2022
Ok to work
Nice people and fun place to work just for a part time job whilst doing a levels Interview process pretty simple, some management a bit snotty but overall fine
Sales assistant in Milton Keynes
on 19 May 2022
Don’t work here
Although the staff members were nice, the managers were horrible and would just sit or stand around most of the time doing nothing unless someone was coming to view the store which was appalling and they would usually boss the staff around and were very demeaning. If you respect yourself enough… Don’t work here!

What would you say about your employer?

Help fellow jobseekers by sharing your unique experience.

Questions and answers

People have asked 115 questions about working at Dunelm. See the answers, explore popular topics and discover unique insights from Dunelm employees.

See questions about:

  • Working Hours
  • Interviews
  • Salaries
  • Dress Code
  • Working Culture
  • Hiring Age
  • Benefits
  • Working Environment
  • Part Time Jobs
  • Work from Home
  • Background Check
  • CEO
  • Drug Test
  • Hiring Process
  • Company Future

Interview insights

Insights from 940 Indeed users who have interviewed with Dunelm within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

What's your availability?

Shared on 27 August 2020

What napkins would you upsell to someone buying a red table cloth

Shared on 7 June 2019

Have you been in Dunelm? Fave item in the shop?

Shared on 3 November 2018

People also viewed

  • Companies
  • Dunelm