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What is the interview process like at Dunelm?

27 answers

  • 1-1 meeting with the store manager and they asked general retail questions

  • From applying on Indeed. They advertised for availability for mornings, afternoons, one evening and at least one weekend shift. I filled this out on the application but they asked again in the interview what's your availability but contradicted myself to what the advertisement said - they wanted more availability for evenings when it said at least one and then they dismissed me and told me to leave.

  • Applied online for Customer Assistant temporary contract with Dunelm. Following day received an email inviting me for an interview at the end of the week,
    I really prepared myself well over the next 3 days, studied the Dunelm website and anticipated all questions that maybe asked.

    Interview took place in the coffee shop, with customers walking around the outside. I was asked two questions. What experience do I have and what is my availability. I have six years experience as a customer assistant, working at a very well known retail store, where I received several awards for outstanding customer service, and at the present time I am very flexible with my hours, can work every day, including weekends and evenings. I was then asked to fill out a form with my uniform sizes. Interview lasted less than 10 minutes.

    The following day I received an email telling me that I had been unsuccessful.

    I have a great deal to offer, previous experience (plus my life experience) I'm hard working, very available and flexible with hours, friendly and sociable and enjoy working as part of a team, but I am older, although I still have four years to work until I receive my state pension, but I am extremely fit and active and capable of putting in a good day's work.

    Are Dunelm ageist?

  • Had a one to one interview,the assistant manager,she was lovely.said the manager would no doubt be in touch in a few days,it went really well, heard a few days later I didn’t get the job. Asked for some feedback..didn’t here as of yet.

  • Arrived for my interview and then received an email 15 minutes before it was due to start stating that my application was going no further ! Complete waste of my time!

  • How’s the 5 min interview with Dunelm on the phone ?

  • Just had my interview today! I was so nervous about it and researched a lot about the company and the product they ask you to choose but I didn't really need that in the end. There were three of us, we got shown to the staff room and had our ice breaker where we introduced ourselves and said a bit about ourselves. Then after the manager chatted to us about the role and who she was and the company etc we had to choose a product on the shop floor and speak and introduce ourselves to other staff members and just be friendly, ask them how long they've worked there, whether they enjoy it etc. We also had to choose a product that we could link to other products and sell them. I chose a pair of curtains, as the job was for the curtain department, and some curtain accessories as well as the curtain packet saying there was a matching pillow case as well. I spoke about the material, quality, linked items, colour and how it would fit in different rooms etc. We then had to go back down to the shop floor and wait for one on one interviews. Some questions that I was asked were if an item was out of stock and a customer approached me about it what would I do as well as when I have dealt with difficult customers and what retail and customer service experience I have. I was myself, approachable, friendly and cracked a few jokes. As long as you're yourself, even if you're a bit nervous, it's all fine. Was rang an hour after saying I'd got the job.

  • All the people being interviewed are split into small groups. You will stay in these groups throughout the day. The whole process takes around 3 hours, first you are given a tour of the store and shown where everything is and where to find everything. After that you will have a 1:1 interview with a manager. Then after this you are given an assessment, you are given a made up scenario about a person who feels inspired by a specific homeware item. For example- mine was a duvet set. Using the item that person feels inspired by you have to find different items that will go with what they have chosen. My advice would be confident, be relaxed and just be yourself. Dress smart, don’t wear heels as like I said before it’s a long interview process so make sure your dressed smart but still comfortable!! Hope this helps 😊

  • Dont bother going for an interview as it's not likely they will get back to you. Complete waste of time. Unprofessional behaviour

  • Invited to the making your home assessment day. Arrived at store, they were not aware that any interviews were being held there that day. The duty manager from another store came to speak to myself and another interviewee. We were informed that the interview may be cancelled as they were not prepared due to the store manager had to leave the store due to an emergency. We were asked to go up to the cafe and wait for further information. The duty manager came and took us to the staff room, where she gave us a little history of the store. We were both given a "brief" about a customer and were asked to go out into the store and take two photos of items that matched the "brief". We came back to the staff room, where we had to discuss each others photos and the budget of the "brief". I was escorted out to the shop floor where I shadowed a member of staff. I came back a few minutes later for the "interview". I had to explain a little about my background and personal circumstances. Then questions about availability. The duty manager them explained that all the information and notes would be typed up and sent to the head office. Where they will decide if you get the job or not. If you are successful then you will receive an email within two weeks asking you to come into the store, for the next stage of the process.

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  1. What is the interview process like at Dunelm?