E (Gas and Electricity Ltd) Careers and Employment

I have worked for E for nearly 6 years. I have started from the call center and worked myself up to the smart team. I have enjoyed working here and have learnt something new everyday. As long as you work hard you will progress in this company. I have worked in the office during Covid restrictions and social distancing was put in place in the office which was followed and helped keep any case to a minimum within the company. I felt safe working at the office.

Call Centre Representative in Birmingham, West Midlands

on 2 May 2021

Wasted potential.

Where to begin, I served at E for over 4 years. Initially the place had a lot of potential; the call to staff ratio was good so you weren't inundated, management were hired from within so they knew the difficulties of the front line job and targets weren't as arbitrary.But over the years these were gradually chipped away. Senior management only bothered to hire long after the horse had bolted so call to staff ratios were through the roof, arbitrary targets were implemented and worst of all, lower management were no longer hired from within.This is truly the sticking point, middle to upper management became fixated at paying recruitment agencies to find external managers, many of who had no experience of the energy industry. It would take them months to get to speed and nearly all the time would end up getting sacked. As of when I left the company, no externally hired manager had lasted more than a year. The company was purposely paying more for(generally) lower quality team managers. This in turn depressed morale and ramped-up turnover. Progression by the time I left became effectively non-existent.Also, having to work every other Saturday is sickening.

Reconciliation Clerk in Trinity Park, Birmingham B37

on 2 May 2021

Friendly and inviting place to work

Joined the company in January. Excellent training. Staff are friendly, helpful and approachable. Work for a very good, flexible, understanding and extremely knowledgeable manager.

Customer Service Advisor in Customer service

on 30 April 2021

E Gas and Electricity great place to work

I have worked for E Gas and Electricity for 5 years. The first thing I noticed when I arrived was what a great atmosphere there was in the office. Everyone is friendly and helpful. My boss is fantastic straight to the point but fair. Yes I have targets to meet but they are realistic and fair as you would expect at any business you work in.I've worked in the office all through covid restrictions and I feel safer here than I do when I'm out shopping. The company have really looked after us putting social distancing in place, one way system and providing hand sanitiser and antibacterial cleaner for desks. All in all love working for E.

Smart Support Administrator in Birmingham, West Midlands

on 30 April 2021

Great company to work for.

Great, understanding and fair management. Fast paced and fun place to work. Very friendly and helpful staff. Very supportive during COVID restriction. Would definitely recommend!

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