E (Gas and Electricity Ltd) Employee Reviews
United Kingdom82 reviews
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Colleagues were very helpful during the training process. Uniform was provided, including a waterproof jacket. The manager was good at inspiring and pushing you to make sales and give the best customer service experience to potential customers.
Working outside in all weather situations. Self employed (only paid when sales achieved).
Company are very flexible during interview process. However this changes once start training. You are expected to arrive 10 mins start time. Never let off before 5pm even if finished required training for the day. Once out in office again expected to be logged in before start time ready to take first call. Also you can get caught on a call and not able to finish on time. This can be up to 20 -30 mins. Taking this in to account and 10 mins to log in first thing. That means up to 40 mins unpaid the company has from you. Happens on a regular basis.Also they do not like you to go toilet unless its in your break time. Bare in mind you cannot eat at your desk or get hot drink while on your shift.Job its self was ok
The actual work not to difficult
Expected to use too much of your own time, management tell you one thing and do the opposite
You are made to pay a deposit of GBP 250 for an iPad worth just GBP 30 at Cash Convertors,after two weeks when you get better at the job your commissions are cut in half,the regional managers are awful at the job betwen two of them they earnt just GBP 80 in one week so how can they train anyone?You are totally isolated from all other advisors with no-one to talk to,compare notes with or bounce off no team whatsoever.When you leave they don't pay you they still owe me money and I am taking them to the small claims court for payment,they ripped me off just before Christmas this is the worst company you have ever worked for do yourself a favour and just don't bother!
The day that you leave
Working for E Gas and Electric
It started off well at first, the overall atmosphere was pretty good, but that has taken a very negative turn in recent years. I can honestly say I have felt absolutely no motivation to better myself in my role within the company anymore, no matter how much effort you put in, improvements you made there was never a worthy reward in the end. This is why I left. You continually get asked to take on more and more responsibility much above your pay grade with this idea that you will get a good amount of recognition for your efforts in your next review. Then your review comes, you sit down with your manager, you go through everything you've been doing, all the effort you've put in to be the best you can and continually improve, your manager agrees. Then they turn around and say, none of that actually matters as we can only increase your wage by up to £1000 a year. It's very likely in this year that you've taken on enough additional tasks and responsibilities that you've realistically moved up to the next role within your team, but you'll never be paid that amount, you may even be offered a new title but it won't come with the monetary reward to warrant you taking it up.
I have worked at E for about 6 months now and absolutely love it! The relationship between management and colleagues is brilliant and you can tell they have interest in making sure staff moral is the best it can be. There are no office politics and colleagues are reviewed fairly on their work. Brilliant incentives, great atmosphere, fair approach!
Only been with the business for 7 months but it’s great to be part of a team that wants the best for their customers and their staff! Great incentives to keep the competition alive amongst colleagues, all in good fun ofcourse, and even better rewards! Great management, great members of staff, great office! Can’t fault the place 👍🏽
Over the years I've worked in a number of call centres, but at E it's completely different. The managers, trainers and the colleagues are all so helpful. Since joining I've build a great working relationship with my manager, who has also installed self confidence into me which I didn't know I had. Opportunity for progression. A number of colleagues have moved departments and stepped up to be managers.
If you've had previous experience or if you're looking to venture into the Call Centre environment, E (Gas & Electricity is for you. Working environment is great. Colleagues and management are lovely. Management always willing to go the extra mile and provide constant support whether on a work or personal level. Opportunity to progress and so many different areas to move into within the company. Social events throughout the year which brings everyone together outside of the working environment.
I recently started at the company as a customer service advisor and I can honestly say I’m loving my time here. To start with the variety of training techniques received during the four weeks of training. The trainer was so helpful and approachable which made my nervy start that much easier. The workload is varied as no two calls are the same and the days seem to fly by. To top it off we recently had a Christmas Party which was completely free!! This was a first for any company I’ve ever worked for in the past.
Training was a personal highlight
As of yet, none
I was unsure about this company from the start but after having my interview I was convinced I didn't want to work here ! The interview questions are ridiculous not to mention the team leader and the manager taking the interview ! I was offered the job and took it as I needed money but guys! for what's it worth I wouldn't recommend this company to my worse enemy ! They have bizarre expectations and the management employee are always leaving! don't blame them its very unprofessional and they just want you to be a robot !
100% By far this was the worst place I have worked. The manager expects you to put work Life over home life 100% of the time. The atmosphere in the office is awful, you feel as if you’re constantly being watched, team members are very sly and very quick to throw you under the bus if you did make a mistake. Expects you not to talk to any of your colleagues or he will come running over to ask what you were talking about. You get told to face the front like you’re in some type of school class. Promised lots of progression in interview but failed to see any staff member working there who had experienced progression.
Guys if you want a rewarding challenge working for a company that offers stand out benefits in the energy market? Look no further than E well worth your time giving it a go as they pay well and on time. And you get support and tips along the way to get your firing.
Working within the company was always a pleasure, I loved being able to assist my colleagues and more importantly the customers. No working day was the same, which made going to work was something I would genuinely look forward to. I was gifted with a great team who always wanted to help each other out. I have some very found memories of working here which has given me the experience I had today.
Great team, location.
I am currently approaching my second year of working for E. My original role was a customer service advisor and then I moved across into the back office. Whilst I was in the call centre I really enjoyed my time there and my manager was great. The ongoing support I received which was what resulted in me gaining the confidence and moving departments. It is a working environment like no other. If you’re willing to work hard, then E is a place you can build your career!
Overall I find E (Gas & Electricity) a great place to work. The day to day work is enjoyable, some challenging calls which can be expected in a call centre environment but majority of the tasks isn’t to demanding. Mixture of staff. Young & old. The culture is great! I’ve met several new friends.
Social events put on by HR throughout the year.
Good job but wages wasn't good . just pay as you go.s all you could do.. Need to work your tail off to get your bonus. Very good management named gavin . Amazing man will help you every day . Make sure you make money. The pay ,you get "for each deal. For Gas and electricity you get 27 pounds for a housee. You need to do 50 customers every week to reach good wages.