Eden Hotel Collection
3.3 out of 5 stars.
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Eden Hotel Collection Careers and Employment

About the company

  • Industry
    Hotel & Travel Accommodation
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Food Preparation & Service

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Salary estimated from 18 employees, users, and past and present job advertisements on Indeed.

Food Preparation & Service

Restaurant Manager
£20,351 per year
Bar Manager
£26,316 per year
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Rating overview

Rating is calculated based on 10 reviews and is evolving.


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Work-life balance


Accounts Payable Administrator in Stratford-upon-Avon, Warwickshire
on 18 June 2020
Lovely team to work with
Enjoyed liaising with all levels of staff and management. Interesting to work in hotel industry - never a dull moment. Enjoyed the flexible hours. Enjoyed discounts
Housekeeper in Stratford-upon-Avon, Warwickshire
on 24 July 2020
Not a happy place to work.
Found the top manager was not very kind and did not find her very approachable.Top managers had their favourites and if you weren’t one of them you would be treated badly. Not paid enough for what we were made to put up with.Found that some Hods thought themselves better than others. Would NEVER recommend to a friend.
Night Porter in Stratford-upon-Avon, Warwickshire
on 30 October 2019
Exciting and interesting
I enjoyed working at the Arden House & Hotel. I met some friendly and brilliant colleagues and Managers. Reception in both hotels was excellently managed.
Housekeeper in The Mount Taunton
on 17 August 2019
Just don't...this is a disgusting company to work for - you have been warned!
I would give this 0 stars if I could. Firstly, this is NOT a 4 star hotel - think ripped curtains, stained carpets and furniture that is never replaced. Management is approachable but is NOT assertive - does not take control of the situation and preferring to hand it over to 'HR'. I had a problem with another staff member which got passed over to HR. After 3 months, they still hadn't sorted it out and promptly ignored any emails that I sent to clarify the situation. When another problem occurred with a second staff member it was handed to 'HR' again with no follow-up which was absolutely atrocious (therefore the problem in hand escalated). If I had stayed I would have needed to have sought legal action (because of this situation I had to literally walk out of my job). Meals are free at lunch time but are of a dire quality - sometimes just a bit of salad somehow qualifies as a meal! No good if you are vegetarian as most of the food is what is left over from breakfast (poor quality sausages and bacon). Also no portion control so some staff members will take more than their fair share and leave none for others. Extremely lax on training - no Fire Safety training, Manual Handling or COSHH, when it is an absolute legal requirement to provide this upon induction. The job description claiming that they will invest in you by offering training etc is an insult and a falsehood - they do no such thing. No set cleaning standards so parts of rooms (such as baths) are not cleaned properly, which is vile. Tasks are not fairly shared out so the same staff members will get away with doing the bare minimum, although of course this is partly due to having an inept managerial department with no idea of standards or discipline. Overall this is a company with a complete lack of standards and unfortunately the staff in my department matched these lack of standards with laziness, ignorance and cowardice. If you have a serious problem YOU WILL NOT BE HELPED.
Not what it should have been in Leamington Spa, Warwickshire
on 18 May 2019
Mallory Court - just don’t
Worked there 2017-2018 , and I was living in staff, I remember having to eat christmas dinner in my bed and new years eve the same(and all my other dinners for 6 months almost), because there was no table in my room and they closed the staff lounge and we had no access to the staff cantine . if you are not living in staff, it is just another job... with good and bad , but don’t work for the Main house, the stress is enormous and artificial .
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Interview insights

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