EDF Energy Limited
Happiness score is 51 out of 100
3.9 out of 5 stars.
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EDF Energy Limited Employee Reviews

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United Kingdom474 reviews

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3.9Work-life balance

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Good company

Featured review

EDF Energy Limited selected this as a representative review
EDF offers great benefits and salary. There is job uncertainty at the moment and a lot of changes within the business however overall I do feel that it is a good company to work for and I would recommend.
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Awful place to work

Wanting more and more work to be done. With little pay, no support from management and felt pushed out. Had mental health problems and although had counselling they just expect that to work magic and make it disappear.
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Insights into EDF Energy Limited

Based on 34 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energising work tasks

Stressful place to work

Awful place to work Management terribleSystems didn’t workPressure from day oneInadequate training Underpaid High expectations with limited training.
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No respect from management

No respect from managementWilfully disregard by management and line managers Management make it up as they go along and do not admit when they get it wrong
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Horrific place to work!

After a few weeks training you are put on the phones and chucked out n the deep end. Systems were very unstable and often did not work. Constant complaints from customers and extreme pressure make a toxic environment. Huge turnover of staff as job is horrible.
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Stressful, overwhelming but great staff

A stressful job role with high expectations and not enough time to complete tasks. Although the staff are great so that helps.. pay is definitely not enough when you are covering all departments
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Became very strict and stressful

At the beginning, it was a nice place where to work.but after, while we were still learning, they changed completely the way how we were supposed to do the job. Super stressed and feel harassed by the management with tons of email while you are at the phone with customers.


Floorwalkers very friendly


Not enough the salary for the amount of job done
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Challenging / Stressful Workplace

Pro’s. Learn a lot about the energy industry and what it entails. Gives you customer service experience . Good pay better than most companies. Permanent Job Security . Inbound call centre. No sales targets Con’s. A lot of work load as they expect you to deal with everything rather than just dealing with one pacific department. . Expect you to achieve unrealistic targets . They pretend to care about your mental health to tick their boxes.
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Complex role,not given support that was promised.

I was so excited to join EDF,promised a lot of support and coaching, promised 11 weeks training, that was cut down then just thrown straight onto the calls dealing with absolutely everything. Very difficult to learn too many things at once,too stressful. Most coaches lazy and don't want to help,just want job title and salary. One minute told its early days, you'll be fine,next you're getting pulled why somethings not correct. It's a shame as I had high hopes,but not worth my mental health.
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Large corporation with nice people

There are many nice people and development opportunities but some teams are working very long hours - no work life balance. Planning of work can be improved.
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Very difficult

I think they put too much workload on their staff. We needed to have time to learn things and not all at once. The employees there are great! They're so friendly, kind and caring but its a shame there is just so much expected of them.
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Stressful job

I joined EDF Hove in November 2021 as a customer service advisor, in training they sold us a lie. Training itself was not any use in real life as we spent most of the day watching power point slides and didn't actually do any training like (meter reversal, bill reversal, re billing etc). In training promised to have support throughout probation but they quickly removed face to face support and replaced it with email. Now, when you have queries you have to email “support team” and they come back to you with an answer that makes you more confused than you were to start with. Half of the time answer they email you it makes no sense and they assume you know all the “industry jargons”. Out of my entire group I was only one left and now Im done with EDF too. They took away breaks and whole day you only get 36min. You are expected to meet unrealistic KPI targets, sell boiler care and do the work without proper support. Sometimes I would get help from coaches when they had time but most of the times you couldn’t approach anyone and pretty much you were on your own!!!!! System they use is not user friendly either, they train you in one operating system and (in real life scenarios most of the time it dose not work) and you have to use really dated system which is hard to navigate. This is worst company I worked for and I had few bad jobs before this one. I didn’t like them as my energy provider and I didn't like them as my employer. Coaches were super friendly and supportive, when they wanted to help us, order would come from above management not help us. They wanted to - 


Free tea coffee


Unprofessional environment
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Very challenging. You need to work fast and accurate. Know about every aspect of the business. Have empathy and listening skill. Able to work and make discussions on your own . Target driven .
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Big divide between EDF staff and Contractors/ Agency

I was expected to do the same job as EDF staff but as an agency worker, far less money, half the holiday entitlement, no on call money. No sick pay. EDF staff are treated like gods and can do no wrong. There was no way I could better myself as no other opportunity


Monday to Friday


Agency workers treated differently to EDF
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Treated awful. Hard job no support.

I have been a new starter in hove that has just started in the last few weeks. In training we was promised 6 months of no KPI's, full floor walking support for 6 months and a half hour lunch and two 15 minute breaks within 2/3 weeks of being on the phones the floor walking support was taken from us. Every time we have a question we have to set a task for someone to call us back within 24 hours and then call the customer back, on top of this our targets have heavily been given to us. We are expected to hit the targets of someone who knows the job for 10 years and also find the time to call all these customers back with the questions. We are not allowed to approach anyone in the office and ask questions now. I have never been treated so badly by any company i have worked for. On top of this the moral is SO LOW and we have been told they are taking our 15 minute tea breaks away and we only have a 36 minute break all day! I have had hardly any coaching since i started.


the coaches are nice


stressful, targeted
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Great managers and team

Great place to work and really good pay . Opportunity to progress in various roles . Great hours . The people you work with are helpful and good crack .


Free tea and coffee


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They can be harsh with failed managers

The workplace was a little cramped and we moved offices with a geographical relocation half way through the project. They also changed managers almost overnight because the old one wasn't effective enough


I liked my colleagues


Long hours and the deadlines meant skimping on the job
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Awesome and great place to work

Great staff to work with very knowledgeable.Working in different parts of London everyday.Van and tools suppliedGreat teamworkingRegular team meetings


Early finishes and helping customers with their Gas and electricity supply.


Entering customers property with a warrant
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Very Negative and stressful

Overworked and undervalued. Zero job satisfaction. Most colleagues are unhappy but stay because the rate of pay is very good as are the company benefits such as SimplyHealth and maternity packages.You are likely to be spontaneously moved to different departments and you cannot decline this as the work must be done by someone.


Good pay


Work load unreasonable
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Fairly good

There are definitely worse places to work.Work/home lines can become blurred, but there is a feeling that they do try to do right by their staff. It is a collaborative rather than competitive working environment, which makes for a more pleasant working experience.
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Edf energy

Edf Energy is a fast moving company, that has had to evolve over several years, during all the changes to the energy market. As such it offers a diverse range of jobs & opportunities for people with lots of wide ranging skills. From marketing, sales, processes, technical services & customer services. Customers are at its Heart though, so customer complaints are paramount to customer services. It’s heavy on policies & procedures & Health & safety.Unfortunately some it’s work is now sourced offshore to save costs. Adding pressure to employees in the UK, who are left with the more intricate & specialised work. Which can sometimes cause problems due to break down in language barrier and not understanding fully UK’s Energy industry, very technical areas. That being said the offshore work is handled well for basic customer service issues.Quite an intense & demanding company to work for.


Quite competitive & beneficial salary, Employment Assistance Programme, Discounts on local gyms/services, Added benefits to Simply Health


Very intense & demanding working environment.
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Overall rating

Based on 1,853 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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