EDF Energy Limited
Work wellbeing score is 67 out of 100
3.9 out of 5 stars.
Write a review

EDF Energy Limited Employee Reviews

Review this company
Job Title
United Kingdom510 reviews

Ratings by category

3.9Work-life balance

Sort by

Found 510 reviews matching the searchSee all 2,025 reviews

Great culture, good salary with even better possible earnings with overtime, Great benefits

Featured review

EDF Energy Limited selected this as a representative review
Had a tradesmen job in the local area coming up 20years, in that time I have worked for 5 different companies This job at EDF has given me the best of everything against my previous employersBenefits, support, sick pay Pension scheme SalaryYearly medicalsSafe culture Support from on site occupational health team Overtime if you want it can be very lucrative Relaxed working atmosphere compared so the experience I have had over the yearsMost relaxed enjoyable best paid job iv ever had


Holidays, salary, over time, safety culture, relaxed atmosphere


Very few, canteen isn't great but better than nothing
Was this review helpful?

Not bad

Money is ok, job is not bad. Management could be better. Benefits are pretty good. Overall it isn’t bad but you always get the one manager who makes life difficult!
Was this review helpful?

Insights into EDF Energy Limited

Based on 75 survey responses
What people like
  • Inclusive work environment
  • Time and location flexibility
  • Supportive environment
Areas for improvement
  • Overall satisfaction
  • Energising work tasks

Too many restructures

Good people, interesting work, but far too many restructures. Limited benefit and pay compared to other organisations of a similar size, but care for their staff.
Was this review helpful?

Good company to work for

Great company to work for.Decent pay always on time, was there for 5 years. Had great time, good management and good work ethics. Sadly had to leave due to Energy crisis.
Was this review helpful?


Not a bad place to work. good staff and professionally run. Varied roles including call handling and back office work, though the workforce is shrinking.
Was this review helpful?

Rate your recent company

Share your experience to help others

All admin are agency

agency work via Rullion, agency are disposable and are treated as such which is a shame - work enjoyable and made some friends for life and overall a good experience but not for the long term


good work colleagues


agency/company divide
Was this review helpful?

Horrendous avoid avoid avoid

Terrible horrible place to work. Cannot retain staff. The mangers are horrendous. Lazy barstewards who avoid work at all costs. The giving you an hour a day to deal with all the complaints is ridiculous. As is blaming you if customer takes it to ombudsman.




Everything, 1hour to solve a million complaints
Was this review helpful?

Great experience for 1st my job

Great experience for my 1st job and developed a passion for Customer Service working here. There was the opportunity for career progression and support when needed.
Was this review helpful?

Great for Permanent Staff, Not Great for contractors but interesting Varied Work

Permanent staff are well looked after. Tendency to treat contractors as a second class breed and will screw them to work for as little as possible but you are not desk bound unless you want to be.


Free Car Park. Some good social activity.


Tendency to treat contractors as a second class breed
Was this review helpful?

Not bad

Pay is good, benefits are excellent. Management mostly ok. Job is varied and interesting. Company focus is on nuclear energy so head that way if you’re interested!
Was this review helpful?


bad. environment is crowded, nobody got their own desk. if no space, teams were separated through out the floor as overcrowded and csa expected to handle everything and no escalations
Was this review helpful?

An experience

Enjoyed my time working there initially, but it is a very clique make up re management and teams depending on the team leader- your face has to fit, and be prepared for micromanagement.Apart from that a great work life balance, and all in all if looking for a job and not a career you could do a lot worse.
Was this review helpful?

Stressful environment

Where can I begin. Call centres are not for everyone.36 minutes for lunch is like rushing around and hurrying with your food.The people are very friendly and outgoing.There's always a restructuring every autumn where some teams are moving around the buildings, given a new management.


Free hot water


Long hours
Was this review helpful?

Fast Paced

Con’s: Targets were unrealistic It’s call after call and you are only aloud 5 minutes wrap up time inbetween calls which is not enough time as calls can vary between 15 mins to 1 hour talking time with customers and most processes do take more than 5 mins to complete You are expected to deal with majority of calls even if it’s not your department and even if your not sure of what your talking about.Management treat you like your a kid, they email you are approach you asking why your over 5 mins wrap up or why is your break long. You are worked to the bone and it’s soo stressful. Pro’s: Flexi Shifts / Good Pay / Don’t work after 6pm Free hot water so can make tea/coffee
Was this review helpful?

People nice

Very little training and massive expectations. You’re put on the phones after a few weeks and expected to deal with extremely difficult and complex situations
Was this review helpful?

Cliquey place to work

Pay isn’t bad and the work isn’t difficult. If you don’t fit into one of the cliques you may find it difficult. Bullying form staff often dismissed by managers. Some managers only want to do the bare minimum and try their hardest not to take any escalated calls.


Staff form cliques


Was this review helpful?

Good pay low morale

13 years working for Edf while the pay and benefits was good there was always something being picked up by managers which became stressful very little training on using the software and no support if you needed additional help for training
Was this review helpful?

Depends where you end up

Worked in few departments, best is major business, then business if you end up in residental general customer service, nothing else matter but how many calls you answer


bonus, benefits


stress and poor pay
Was this review helpful?

Fun at first

Training is 4 weeks in a classroom looking at slides, then thrown in at the deep end from week 5, answering calls and having to problem solve when you have no idea how the industry works. Dependent on your manager is whether or not you’ll like your role and want to stick around, there’s some truly lovely ones, and then there are some with all the empathetic capabilities of a boiled potato. There’s a lot of pressure, clients crying and shouting down the phone. A system that requires constant hard work with no easy days, ever. If you’re a smoker like me - then forget about being able to have a smoke break, once you’ve signed in for your shift you’re not allowed to leave the building unless for lunch or end of work day.


Trainers & some managers - brilliant. Working from home once passed probation.


Lousy pay, 36min lunch break, really easy to lose your job.
Was this review helpful?

Nice and friendly

Nice company, good benefits. Would recommend to join. Nice office, breakfast once a week, fruits and other perks in the office.No long working hours.
Was this review helpful?

A great place to work

EDF Energy is a great company to work for with plenty of opportunities for learning and growth. There is a real sense of community and common goals. I would recommend EDF to anyone looking for a good career.


Work life balance


Challenging work and time frames
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at EDF Energy Limited. Our community is ready to answer.Ask a Question

Overall rating

Based on 2,025 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

Compare EDF Energy Limited with

Learn about EDF Energy Limited in popular locations

  • Companies
  • EDF Energy Limited
  • Employee reviews
Tell us how to improve this page
What would you add or change?