EDF Energy Limited Employee Reviews

Had a tradesmen job in the local area coming up 20years, in that time I have worked for 5 different companies This job at EDF has given me the best of everything against my previous employersBenefits, support, sick pay Pension scheme SalaryYearly medicalsSafe culture Support from on site occupational health team Overtime if you want it can be very lucrative Relaxed working atmosphere compared so the experience I have had over the yearsMost relaxed enjoyable best paid job iv ever had

Pros

Holidays, salary, over time, safety culture, relaxed atmosphere

Cons

Very few, canteen isn't great but better than nothing

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Not bad

Operator (Current Employee) - Manchester, Greater Manchester - 5 June 2023

Money is ok, job is not bad. Management could be better. Benefits are pretty good. Overall it isn’t bad but you always get the one manager who makes life difficult!

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Insights into EDF Energy Limited

Based on 75 survey responses

What people like

Inclusive work environment
Time and location flexibility
Supportive environment

Areas for improvement

Overall satisfaction
Energising work tasks

Too many restructures

Digital (Current Employee) - Uk - 20 May 2023

Good people, interesting work, but far too many restructures. Limited benefit and pay compared to other organisations of a similar size, but care for their staff.

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Good company to work for

Field Sales Executive (Former Employee) - Essex - 14 May 2023

Great company to work for.Decent pay always on time, was there for 5 years. Had great time, good management and good work ethics. Sadly had to leave due to Energy crisis.

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Decent

Csa (Former Employee) - Doxford - 9 May 2023

Not a bad place to work. good staff and professionally run. Varied roles including call handling and back office work, though the workforce is shrinking.

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All admin are agency

Business Admin (Former Employee) - East Kilbride - 6 May 2023

agency work via Rullion, agency are disposable and are treated as such which is a shame - work enjoyable and made some friends for life and overall a good experience but not for the long term

Pros

good work colleagues

Cons

agency/company divide

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Horrendous avoid avoid avoid

Customer Service Advisor (Former Employee) - Sunderland, Tyne and Wear - 23 April 2023

Terrible horrible place to work. Cannot retain staff. The mangers are horrendous. Lazy barstewards who avoid work at all costs. The giving you an hour a day to deal with all the complaints is ridiculous. As is blaming you if customer takes it to ombudsman.

Pros

Non

Cons

Everything, 1hour to solve a million complaints

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Great experience for 1st my job

Customer Service Advisor (Former Employee) - Hove, East Sussex - 19 April 2023

Great experience for my 1st job and developed a passion for Customer Service working here. There was the opportunity for career progression and support when needed.

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Great for Permanent Staff, Not Great for contractors but interesting Varied Work

Technical Author (Former Employee) - HPB - 18 April 2023

Permanent staff are well looked after. Tendency to treat contractors as a second class breed and will screw them to work for as little as possible but you are not desk bound unless you want to be.

Pros

Free Car Park. Some good social activity.

Cons

Tendency to treat contractors as a second class breed

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Not bad

Engineer (Current Employee) - Uk - 12 April 2023

Pay is good, benefits are excellent. Management mostly ok. Job is varied and interesting. Company focus is on nuclear energy so head that way if you’re interested!

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Jobs at EDF Energy Limited

See more jobs

Maintenance Technician

West Kilbride

3 days ago

Customer Service Advisor - Doxford

Radiological Protection Engineer

Leiston

2 days ago

Customer Service Advisor - Hove

Hove

15 days ago

ok

CSA - Customer Service Assistant (Former Employee) - United Kingdom - 6 April 2023

bad. environment is crowded, nobody got their own desk. if no space, teams were separated through out the floor as overcrowded and csa expected to handle everything and no escalations

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An experience

Customer Service Advisor (Former Employee) - Doxford Park - 5 April 2023

Enjoyed my time working there initially, but it is a very clique make up re management and teams depending on the team leader- your face has to fit, and be prepared for micromanagement.Apart from that a great work life balance, and all in all if looking for a job and not a career you could do a lot worse.

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Stressful environment

Customer Service Advisor (Full-time) (Former Employee) - Doxford Park Sunderland - 31 March 2023

Where can I begin. Call centres are not for everyone.36 minutes for lunch is like rushing around and hurrying with your food.The people are very friendly and outgoing.There's always a restructuring every autumn where some teams are moving around the buildings, given a new management.

Pros

Free hot water

Cons

Long hours

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Fast Paced

Customer Service Advisor (Former Employee) - Sunderland, Tyne and Wear - 24 March 2023

Con’s: Targets were unrealistic It’s call after call and you are only aloud 5 minutes wrap up time inbetween calls which is not enough time as calls can vary between 15 mins to 1 hour talking time with customers and most processes do take more than 5 mins to complete You are expected to deal with majority of calls even if it’s not your department and even if your not sure of what your talking about.Management treat you like your a kid, they email you are approach you asking why your over 5 mins wrap up or why is your break long. You are worked to the bone and it’s soo stressful. Pro’s: Flexi Shifts / Good Pay / Don’t work after 6pm Free hot water so can make tea/coffee

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People nice

Customer Service Advisor (Former Employee) - Doxford - 18 March 2023

Very little training and massive expectations. You’re put on the phones after a few weeks and expected to deal with extremely difficult and complex situations

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Cliquey place to work

Customer Service Advisor (Former Employee) - Sunderland - 7 March 2023

Pay isn’t bad and the work isn’t difficult. If you don’t fit into one of the cliques you may find it difficult. Bullying form staff often dismissed by managers. Some managers only want to do the bare minimum and try their hardest not to take any escalated calls.

Pros

Staff form cliques

Cons

Pay

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Good pay low morale

Customer Service Advisor (Former Employee) - Hove, East Sussex - 16 February 2023

13 years working for Edf while the pay and benefits was good there was always something being picked up by managers which became stressful very little training on using the software and no support if you needed additional help for training

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Depends where you end up

Customer Service Advisor (Former Employee) - Doxford - 11 February 2023

Worked in few departments, best is major business, then business if you end up in residental general customer service, nothing else matter but how many calls you answer

Pros

bonus, benefits

Cons

stress and poor pay

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Fun at first

Customer Service Advisor (Current Employee) - Sunderland - 31 January 2023

Training is 4 weeks in a classroom looking at slides, then thrown in at the deep end from week 5, answering calls and having to problem solve when you have no idea how the industry works. Dependent on your manager is whether or not you’ll like your role and want to stick around, there’s some truly lovely ones, and then there are some with all the empathetic capabilities of a boiled potato. There’s a lot of pressure, clients crying and shouting down the phone. A system that requires constant hard work with no easy days, ever. If you’re a smoker like me - then forget about being able to have a smoke break, once you’ve signed in for your shift you’re not allowed to leave the building unless for lunch or end of work day.

Pros

Trainers & some managers - brilliant. Working from home once passed probation.

Cons

Lousy pay, 36min lunch break, really easy to lose your job.

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Nice and friendly

Analyst (Current Employee) - London, Greater London - 29 January 2023

Nice company, good benefits. Would recommend to join. Nice office, breakfast once a week, fruits and other perks in the office.No long working hours.

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A great place to work

Systems Analyst (Former Employee) - Exeter - 28 January 2023

EDF Energy is a great company to work for with plenty of opportunities for learning and growth. There is a real sense of community and common goals. I would recommend EDF to anyone looking for a good career.