EE Careers and Employment

Overall a great place to work. Love rewarding agents with bonuses for doing well. Additionally the discounts plans for being an employee also. Progression was relatively slow for myself, which was the reason for leaving, but that may have been more down to me, than them.

Sales Advisor in Greenock, Inverclyde

on 6 April 2021

Horrible & depressing

Worked for EE for 5 years in Greenock call centre. The job is tough going as a sales advisor and emotionally draining. When it was Tmobile/Orange the commission was good and targets were achievable but now owned by BT the targets are unrealistic. At the start of the month when the targets come out you automatically feel defeated due to how unrealistic it is to reach them. You can have the best customer service and they don't care its always adds and broadband drilled in to you. You get moaned at for taking a 5 min personal breaks which you are entitled to on a 12 hour shift. Its a dead end job with no progression. Would 100% avoid at all costs.

Customer Service Advisor in Kent

on 3 April 2021

Excellent place to work

To be honest, your experience will vary on the location in which you apply for.During my time at EE i worked at 3 separate stores, two EE stores and one store within store. At first i found it tough and hard to get used too even with the previous experience, but the management were very supportive and understanding. During my time at my last store, i made some really good friends, the management were excellent and there was never a concern for not hitting our target. Although we are pushed to achieve our commission bonus, we were always told to put customers first and explore every option to make sure we can support them and offer products that were tailored to their needs.

Customer service representative in Newcastle upon Tyne

on 23 March 2021

Don’t believe the hype in training

You are just there to try snd sell extra to customers even if they are having difficulty paying their bills. Ridiculous systems. Team leaders just sit and chat

Telesales Agent in Kingston upon Hull

on 16 March 2021

Don't listen

Alright pay but they don't listen if you have anxiety when on phones and they is another job available they will still put you on the phones. They try telling you when you can go for break and dinners

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Interview insights

Insights from 279 Indeed users who have interviewed with EE within the last 5 years.

Average experience

Interview is average

Process takes about a week

Interview questions

The questions all relate to customer service, business acumen and what you would do in a series of give situations. For management positions role play and data analysis are also included.

Shared on 19 December 2018

They asked me to sell an imaginary product. Other than than. standard interview questions such as strengths/weaknesses, etc.

Shared on 18 December 2018

What is good service? Identify a time you were involved in good service? A time you had to meet a deadline.

Shared on 16 October 2017

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