Good Job And Very sales focused. the job overall isnt bad and hourly pay is decent however need to ensure targets are hit to get commision where if you dont hit you will get no commision. Also if store doesnt hit target your pay will be massively affected. Management are ok once you know them. Overall good job and benefits.

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Fun

(SALES ADVISOR) (Former Employee) - London, Greater London - 27 June 2022

Great experience good opportunity.Ee has been an amazing work environment with lots of opportunities and hope. I have learned new skills and been able to adjust

Pros

Famíly and friends discount

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Insights into EE

Based on 130 survey responses

Areas for improvement

Trust in colleagues
Sense of belonging
General feeling of work happiness

Worst place

Senior Customer Service Advisor (Former Employee) - Glasgow City Centre, Glasgow - 23 June 2022

Doesn’t care about staff, terrible culture wouldn’t recommend to anyone, impossible targets, managers expect you to miss sell even to vulnerable people

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Can be good but targets make it very stressful

Customer Advisor (Former Employee) - United Kingdom - 18 June 2022

Can be good but targets make it very stressfulTargets often change in ways that mean that one month you're moving people from EE broadband to BT and the next your moving them back to EE

Pros

Good discounts

Cons

The sales targets can causes a great deal of stress outside of work, not much work life balance

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Good for students

Customer Service Representative (Current Employee) - Darlington - 17 June 2022

Great for students, no real job progression although constantly told that there is, feels like carrot and stick in that sense. How good the managers are depends on which one you get.

Pros

Flexi working available

Cons

Targets are unrealistic for most

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Avoid

Sales Advisor (Former Employee) - Taunton - 14 June 2022

Rubbish. Encourage to mis sell regularly. I have a lot of experience in the industry but refuse to lower my self to their standards. Constant stresses and no progression

Pros

None

Cons

Management

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Fast paced

Upgrades Sales Advisor (Former Employee) - Darlington - 13 June 2022

Good employer to work for. Fast paced environment. Good pay. Good commission scheme. Lots of progression within the company as well. Days off due to shift work.

Pros

Money

Cons

Long hours

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Good place to work, can be clicky

Customer Relations Specialist (Former Employee) - Darlington - 13 June 2022

I was there for 11 years so is a place for long time work and if get in with a good team with a good team leader can be settled for sometime, until they switch it up which they like to do regularly. Can be very clicky. Is hard to progress career wise

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Very supportive group both locally and nationally

Sales representative (Former Employee) - Winsford - 9 June 2022

I worked for a franchise branch which made the work environment feel very supportive for both work and a personal life balance. Being part of the EE business allows for good benefits such as discounts and competitions within the company. You get to see the latest tech available on the market with a lot of support also from manufacturer representatives. This job would suit people aiming to meet targets for big rewards, people who love technology and love the face to face support for new and existing customers.

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Enjoyed and had fun throughout evolution of a company and technology

RETENTIONS / SALES ADVISOR (Former Employee) - North East - 8 June 2022

I started Orange and ended up EE, great team, management and company. They looked after me while I had great fun, with incentives that motivated, were achievable, encouraging friendly competitiveness within a team and between them. Enhancements for bonuses and other tasty extras also offered up also with a bonus structure that evolved with the industry.

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Jobs at EE

Customer Service Advisor

Don't get sucked into to their beliefs

Manager (Former Employee) - Teesside, North Yorkshire - 7 June 2022

They believe they're great and they tell you constantly until you believe it. It's like a bad cult, would not recommend. Lured in with unachievable bonus systems

Pros

Decent basic salary

Cons

Commission near impossible to achieve

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Good part time job

Sales Advisor (Current Employee) - London, Greater London - 6 June 2022

Good part time job. KPI focused role. Sales heavy role. Management is a mixed bag. Staff aswell. Commission is good. Potential for growth within BT Company

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Pays the bills - just

Sales Advisor (Current Employee) - Darlington, Durham - 5 June 2022

Constantly changing targets, shifts, TLs and commission schemes. Difficult to work out commission due to last minute deductions to basically pay you less

Pros

Free drinks

Cons

If your face fits kind of company

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Very good place to work in

Customer advisor (Current Employee) - Cardiff - 2 June 2022

Very good place to work in. Great for student or just after uni. Good pay with rally good commission if you hit your target. Good staff benefit off phone and broadband

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Okay

Customer Service Advisor (Former Employee) - Meadowhall, South Yorkshire - 1 June 2022

Not a bad job it will get boring and the management is rude however the benefits are good and a the staff tend to be really nice you’ll get moved stores

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Is What It Is

Customer Advisor (Former Employee) - Chester - 30 May 2022

It is what it is, sales role in a competitive market, you get out what you put in. Sometimes you have to be a little pushy or unethical to hit targets, but you can set your own boundaries.

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Pretty good

Assistant Manager (Current Employee) - Wilmslow, Cheshire - 28 May 2022

For the most part I enjoyed my time working in store for EE. The pay and commission was decent and the discounts on mobile and broadband where really good.

Pros

75% discount

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Good training ground

Sales Assistant (Former Employee) - Yeovil, Somerset - 26 May 2022

Worked at EE for a year, it’s a good training ground for sales. The money could be better. Management are supportive and accommodating, overall would recommend.

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Good experience

Telesales Advisor (Former Employee) - Merthyr Tydfil - 25 May 2022

Working at EE was a great experience and I would recommend as it may be the perfect place for you if you fit. I enjoyed everyone at the company targets were difficult but that’s the game. The only thing that let it down for me was the development opportunities. When I worked there it wasn’t how good you performed rather how well you got on with the management. Being friends outside of work really worked for some. Other than that i enjoyed

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Lively work place

Customer Service Advisor (Former Employee) - Darlington, Durham - 25 May 2022

Daily briefing most days, team meatiness every month, 1-2-1 every month and also other fun things to do sometimes throughout the month which they will slot you a designated time for.

Pros

Benefits

Cons

Long hours, usually 10 or 12hr shifts

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Fun

Sales (Former Employee) - Burnley, Lancashire - 23 May 2022

Great team, great perks ,realistic targets, good package good bonus structure , lots of development an opportunity to learn, with progression plans, great discount for staff

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