EE
3.4 out of 5 stars.
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EE Employee Reviews

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Overall a great place to work. Love rewarding agents with bonuses for doing well. Additionally the discounts plans for being an employee also. Progression was relatively slow for myself, which was the reason for leaving, but that may have been more down to me, than them.
Pros
Discounted mobile and broadband plans.
Cons
Personally for me it was the shifts.
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Worked for EE for 5 years in Greenock call centre. The job is tough going as a sales advisor and emotionally draining. When it was Tmobile/Orange the commission was good and targets were achievable but now owned by BT the targets are unrealistic. At the start of the month when the targets come out you automatically feel defeated due to how unrealistic it is to reach them. You can have the best customer service and they don't care its always adds and broadband drilled in to you. You get moaned at for taking a 5 min personal breaks which you are entitled to on a 12 hour shift. Its a dead end job with no progression. Would 100% avoid at all costs.
Pros
Cheap mobile deals.
Cons
Long hours. Over worked.
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To be honest, your experience will vary on the location in which you apply for.During my time at EE i worked at 3 separate stores, two EE stores and one store within store. At first i found it tough and hard to get used too even with the previous experience, but the management were very supportive and understanding. During my time at my last store, i made some really good friends, the management were excellent and there was never a concern for not hitting our target. Although we are pushed to achieve our commission bonus, we were always told to put customers first and explore every option to make sure we can support them and offer products that were tailored to their needs.
Pros
Good management, Good commission structure, Really good pay depending on commission earned
Cons
Progression is slow especially for part time.
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You are just there to try snd sell extra to customers even if they are having difficulty paying their bills. Ridiculous systems. Team leaders just sit and chat
Pros
Free coffee
Cons
Everything else
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Alright pay but they don't listen if you have anxiety when on phones and they is another job available they will still put you on the phones. They try telling you when you can go for break and dinners
Pros
Get paid for 2x 15 minutes breaks
Cons
No parking on site
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I worked there for just under a year, was sacked while on the sick, was told it was my fault I wasn’t “better”. I had counselling provided by EAP through EE and EE told me I didn’t complete it even though I was given time offline do take the calls. They are so toxic and too about people behind their backs, and to other agents, team leaders all gather together during social distancing while agents were told not to. Targets for absolutely everything, even going to the toilet. You are not told about the targets even when asked about the targets they tell you there isn’t any. Team leader making lies up even after I’ve left the company. Worst place I’ve ever worked. You are told about bonus but not told you earn the bonus but your taxed it so you don’t actually get it. If your face fits your fine if not and you don’t pick up their rear ends your not relevant.
Pros
Salary
Cons
Everything else
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Lovely place to work and grow and amazing people. Only issue is the new merge with BT is making EE’s culture change which is a shame. But I would recommend EE
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You can sleep your way to the top, it's who they like and not who is good for the job. Not a friendly place, reminded me of being in secondary school.
Pros
Money
Cons
Management
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Questioned when using the toilet constantly. Promised vouchers that never came, Twice! As a MASSIVE business they break employment policies constantly
Pros
Free parking
Cons
Everything else
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At first I loved the job, the note you work here the worse it gets and sends your mental health down hill. It's great basic salary but comission is ridiculous. Yes it's sales so they go up but when they jump up massive amounts is ridiculous. When the targets go up and commission pay goes down at the same time it's a kick till the somach. They say they offer flexible working if needed, you take hours to think of s plan and application for them to just now say no. Nothing is written down and 100% definite for you to refer to, you just need to trust who is telling you what. No work/life balance at all. The company pride themselves on the charities they support which is now Mind, yet do nothing to actually help their own staff through it.
Pros
Make great friends, salary
Cons
Long hours, lies, contradict what they say, no support with mental health
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They tell you not to worry about targets but after more than 6 months you are bombarded. And told you are fully trained now. I wouldn’t recommend them to work for your measures in how long you are in a call for, complaints raised, recommending that’s products for customers to make extra money. Also measures how long you are though to another department before transferring a customer, if you are used to working in call centres go for it if not give it a wide birth it’s can cause a lot of mental distress they do promote well being but once you have been though that they expect you to be totally fine
Pros
Wage is ok
Cons
The job as a whole is not worth the money for what you have to do
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Started in September and due to circumstances i had to be on the sick due to depression. They gave me 2 disciplinary meetings and sacked me yesterday.The work itself is tedious! And management is childish at best! The targets they set you are pathetically hard to achieve also.This company also took a full month of SSP (sick pay) off me also and i have now been 8 weeks with zero pay at all!These are pure cowboys!STAY AWAY FROM THIS AWFUL COMPANY!
Pros
Going home after your shift!
Cons
Everything!
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Not good for mental health , micro management support available is poor, and even feel guilty going to the toilet. Customers can be rude and aggressive and we have to listen non the less
Pros
Salary
Cons
Targets, not good enough
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I worked here for a year and it was the worst year of my life, management was absolutely horrible, targets are absolutely shocking, pay isn't bad as long as you get a decent commission.Simply just don't apply for this company they keep you for about 1-2 years and then try and get rid of you.
Pros
Great discounts
Cons
Everything else!
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Loved working here had targets to hit yes, but was a chill environment where everyone worked together. The rewards was good and pay good, 75% off for yourself 30% friends and family.
Pros
Discount
Cons
Probably weekends aha
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Met some amazing people, pay is good, but the only thing I really gained in this role was depression, anxiety and STRESS. I was told to leave by my 'line manager' on the day of handing in my 4 week notice period, or he wouldn't accept it. Constant monitoring, right down to going to the toilet. Calls back to back most days, extremely stressful when 9 times out of 10 there is no one around to help you if you need it! I worked here for two years because the pay and benefits were good, no other reason and looking back it made me pretty ill (and I have thick skin!) I wouldn't go back to working there, even if they were paying ÂŁ1m and giving away free holidays. Blows my mind that this place was voted the best company to work for if you have mental health illnesses!
Pros
Pay
Cons
Stress, Anxiety, Depression, Management
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EE used to be an amazing place to work but then BT bought them and everything has consistently gone downhill since then.BT are such a big company that the people making the decisions are so high up they can't see whats happening at ground level
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Horrrible place to work. Constant shift changes no balance. Managers thinking they are the best thing since sliced bread. Constant pressure on targets, monitored toilet breaks and questioned about them. Do not work there
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I started when I was a teenager at this job and was there for a year. The call centre aspect of it was fine - if you’ve worked in call centres before it isn’t easy and you do get difficult calls that is a part of the package. What drastically effected me was the work life balance & the attitude towards that. There was some really amazing aspects to EE but the heaviness this job had on me just wasn’t worth it.It is a dream killer. People who get comfortable with the wage and get a very false identity from this job. You can progress in this job to Lead roles, 80% of people gain this horrendous attitude to other advisors because this job consumes you so much people start to see it as their whole life. You will be fed by Ops managers so that you live and breath EE, despite the toxic management attitudes and unhealthy working habits. Under limited circumstances are there any flexibility in work shifts. They have flexi-time which you have to earn and is almost impossible to use due to how many people use. The thing is this job isn’t so bad if you want those things. But if you are young, wanting to find your feet in the working place, and gain some skills please don’t go. The pressures of the working hours and the extreme corporate attitude really isn’t good for young people. I was scared to go into work in case I forgot to do something on a call, terrified I was going to be penalised for it. I had a special date in my diary and made management aware of it for 3 months and due to the logistics and a certain amount of advisors logged out that day I was refused and threatened with - more...
Pros
Colleagues are fun and friendly, cheap phone contract
Cons
No work life balance, stressful for young people
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Avoid simple as. You only progress if you your in the know otherwise you don't progress. Under paid for the role you actually have to do. No support system and they certainly don't deal well with mental health. Dont do it
Pros
Bonus which theh make harder and harder
Cons
Long hours, steessful enviroment, not enough pay, they ask too much of you, over sell
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No support once you're out of Grad bay, constantly changing goal posts. Being left when needing answers whilst a customer is on the line . Being told to try and get customers to purchase add lines despite them struggling to pay bills
Pros
Good pay but not worth the stress
Cons
Long hours, lack of support
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