Elder is a great company to work with because you are self-employed and work when you want to!The salary is one of the best i have seen for a live-in care company, the staff and management are helpful most of the time, you can get 24/7 confidential help with your mental health, you get the elder app in which you can look for clients based on your skills and experiences (the app has adjustable settings that you can tweek to look/work with clients that you feel confident with)Their down fall is their communication, which is not the best most of the time and the phone line in which you call Elder on also is not great and I usually have to keep asking them to repeat themselves because the line connection is so bad. Overall Elder is one of the best care companies i have come across.

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Great company

Carer (Former Employee) - London - 24 January 2023

Great company to work for. No complaints except the fact that you did not always know if you had work coming.They would check up on you while with a client and encourage you. Good interaction between carers and management.

Pros

Great clients

Cons

Long hours

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Insights into elder

Based on 20 survey responses

What people like

Inclusive work environment
Overall satisfaction
Ability to learn new things

Best place to work

Live in carer (Current Employee) - London - 4 January 2023

So far since I have joined the company, I earn and still I take care of my family and friends. I plan my time for break and it has always approved. My food, transport, and advice are in place everytime needed.

Pros

Working time suits my needs

Cons

Clients ' needs can be multidimensional, so I must understand

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Elder live in care

Live care elder (Former Employee) - England - 28 November 2022

I’ve been working here since 2019 you Hardly get Placement when you call theOffice asking for placement they will tell you to keep eye on portal which they don’t even post any jobs from my side maybe some people! They only give placement whoever they wants sometimes when I tell I’m available they will never look jobs for me is waste of time and I’m very disappointed please do better.

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Overall it’s a good organisation to work for

Carer (Former Employee) - United Kingdom - 26 November 2022

Your in charge of finding placements which is good but getting placements can be difficult and clients profile doesn’t always match the clients needs once you arrive to placement. It can be rather soul destroying but rewarding as most clients are a pleasure to care for the clients make the job rewarding. The pay isn’t great compared to most care providers

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They take a third of the pie

Carer (Current Employee) - Uk wide - 7 November 2022

The app is good but you get a less than ten minute conversation about the client, all the care information you need to know is written on the App. Any feedback from the client is not discussed with you but just taken on their part as true and then reflects in the placements you are offered or not offered. Claiming back travel doesn't always go smoothly.

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Transparent and smooth

Health Care Assistant (Current Employee) - London, Greater London - 9 September 2022

Still very new, but like the management interaction. Would like to see more weekend work availability and shorter term placements.I am yet to be accepted for placement but this is down to the distance. The company do reach out to me personally to assist and I find this very encouraging.I have high hopes with Elder as I gave enjoyed experience from beginning.

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Fun and hard work

Personal carer (Former Employee) - United Kingdom - 23 June 2022

Elder is a great company to work for great pay and based on self employed basic. You're in charge of choosing what location and you'll have to do your own tax return

Pros

Free accommodation, Free internet

Cons

Live away from home, hard work

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Elder is a top notch care company with exceptional staff, attention to detail, compassion for service users, listenning ear & support for carers.

Live in carer (Current Employee) - Redruth - 12 May 2022

Elder: Embodiment, lifesaving devoted enthusiastic & resourceful. Working with elder helps me in planning my calender as the flexibility is encouragong and helpful.The peace of mind, support , listenning ear all constitutes my rationale for working with elder! An Awesome company!

Pros

Salary and the bonuses....

Cons

Interaction with the family members and health personnel.

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I’m so happy to be part of Elder.

Carer (Current Employee) - Bedford, Bedfordshire - 10 December 2021

My recruiter was so great since the very beginning. She was very friendly during the interview and responsive to all my queries and didn’t let me down. I’m so happy to be part of Elder.I didn’t have to wait long to get my first placement which is good and the placement is very nice - I get on with the client well and the families are lovely and friendly. They’re also very supportive

Pros

I didn’t have to wait long to get my first placement

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Official response from elder

16 December 2021

Thanks for taking the time to write about your experiences, it’s lovely to hear that you’ve had such a positive experience with Elder. It's particularly great to know that you have already been on your first placement and our matching process is showing how successful it is!We hope you continue to thrive with us, and remember, if you need any additional support, our team is happy to help.

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Live-in Care Assistant

Smooth and efficient process

Live in carer (Current Employee) - London, Greater London - 10 December 2021

From my first contact with Elder everything was very straightforward and quite easy to register. On 3rd Nov 2021, I was in touch with a wonderful lady who carefully helped me through different stages of getting things done, from uploading info, sorting out a video & helping get refresher certificates done.At every stage, she was on hand to make all this happen while putting me at ease which can for some be either stressful or time consuming or both! She continues to be supportive & helpful and is a real asset to Elder. Started 01.12.21

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Official response from elder

16 December 2021

Thank you for your kind comments, and we think our recruitment team is great too! We really appreciate you taking the time to share your Elder experience, and wish you all the best for the future.

Productive and secure

Health Care Assistant (Current Employee) - Elder HQ, 230 City Road, London EC1V 2TT - 9 December 2021

Working at elder help me balance my work life and personal in different ways and it self employed where you choose when, where and want time i want. I am still a new employee at Elder, so I do not know alot about the disadvantage and advantages Of work. When started at Elder looking for a placement that will be beneficial for me was hard but the person who hired me guided me what I did not know, as for me that was one of the benefits there.

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Official response from elder

16 December 2021

It’s a pleasure to read such positive comments, thank you for sharing them with us. We hope you continue to find your time here just as enjoyable and rewarding.

Love it

Live in carer (Former Employee) - Everywhere - 21 October 2021

Elder is a great company to work for. Being self employed and getting weekly pay is an incredible bonus. The staff are lovely and nothing is too much for them. If you have a issue they sort it out straight away.

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Official response from elder

16 December 2021

It’s a pleasure to read such positive comments, thank you for sharing them with us. We hope you continue to find your time here just as enjoyable and rewarding.

Very good and nice place to work at

Live in carer (Current Employee) - Colchester - 6 August 2021

I really enjoyed working with elder because the staffs and the management are so so helpful friendly. There's always jobs Available and most if the clients are very friendly and nice

Pros

You eat free at the cost of the clients

Cons

24 hourly

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Me, client and Client’s relatives are benifitting Well.

Live in carer (Current Employee) - London, Greater London - 6 August 2021

Always Like working at elder. Job application and interview easy. Able to select suitable client. Able take enough rest. Approachable,Technical and Supportive Team. Good payment.

Pros

Non

Cons

Yes

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A multicultural and supportive team with a life-changing mission

Head of Growth (Current Employee) - London, Greater London - 5 August 2021

A multicultural and supportive team with a life-changing mission - to reinvent what it means to age.Rightly so, carers are at the forefront of the company. At the HQ everyone is very approachable and willing to give a hand when in need. Elder has a fairly flat organisation with a transparent career path, bonuses and fair pay.It's a great option for those that want to work in a mission-driven company that actually improves people's lives.

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Very professional

Care giver (Former Employee) - Leeds, West Yorkshire - 3 August 2021

Elder is very professional and all their staff are very friendly, whatever questions you ask them they always answer in very professional manner, and they give room to ask any questions.

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Work with a purpose

Operations Associate (Current Employee) - London, Greater London - 2 August 2021

Elder has a wonderful atmosphere with fantastic people. It's great to go to work every day with a sense of purpose. We're trying our best to improve what it's like to both be a carer and receive care and it's exciting to work somewhere that puts people and values first!

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Fun, energetic place to work, really making a difference in people's lives

Customer Support (Current Employee) - London, Greater London - 2 August 2021

Working for Elder is challenging and rewarding at the same time. It is somewhere I feel I learn everyday and I feel truly proud to be a part of. Not many people can say they have a positive impact on peoples lives with the work that they do. Elder supports its employee with mental health support and other perks, it feels like they live up to the business of care, by genuinely caring.

Pros

Free food, mental health support from Spill, fun talented team

Cons

Usual start up growing pains, challenging marketplace at times

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Great company, culture and values

Care Advisor (Current Employee) - London, Greater London - 2 August 2021

I love working at Elder, the work is challenging yet rewarding and I always feel supported in what I do. They are always looking to move forwards and improve and that is really exciting to be a part of!

Pros

Great team!

Cons

None that I know of!

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Great place to work

Insight Manager (Current Employee) - London, Greater London - 2 August 2021

Elder is a great place to work. They really care about all of their office staff and the carers that work with Elder, and have great benefits. It's very collaborative and everyone is super friendly. The job can be hard sometimes, but it's totally worth it.