Electricity North West Employee Reviews
United Kingdom34 reviews
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Overall great place to work, as all contact centres they have their clicks, but all in all everyone supports the other. You get out of the job what you put into it. Although it can be stressful at times due to the nature of the industry. You do get job satisfaction.
I hated working here. Very disappointed as it was supposed to be my dream job. It became obvious after a short time that corruption is embedded into the work culture. Many, many times we did an hours work and spent the rest of the time having a brew but if, shock horror, you don't like that you won't be popular. My team's motto, " you're not fighting if you're marching". Pathetic. I resigned!.
To many bosses in the office generally not doing alot it was us the Arborist that ran the vegetation management ourselves,making important calls to customers and dealing with problems daily,money wasn't great and had to fight every year for a payrise generally not a good company to work for,also you get punished if you get ill which happened as we worked outside
Pros: Great work life balance, mostly pressure/stress free. Management allow you to manage own workload. Flexible working options Great pension and benefits Growing industry with current and exciting challenges Cons: Poor IT Stale work environment at some offices Limited social interactions with colleagues outside of work Slow to innovate and some out-dated practices
Treated like battery hens with call out pizza disguised as ‘welfare’ when in-fact it’s an incentive to stay late when THEY NEED YOU for their KPI’s to be met during storm conditions. In addition to lukewarm pizza, the time and half offered is a real tug for the old purse strings with the hourly rate being so rubbish compared to other companies. Most employees in the contact centre are fairly nice, I’d say some are lovely but the few cockerels who spend the majority of their time discussing office politics during their extended smoking breaks actually pollute the place with their cocker-doodle-doing. It doesn’t matter how many eggs a hen lays, if their face doesn’t fit then it’ll be stopped from progressing until pushed out of the cage. The amount of gossip that fly’s around the place is contaminated and can be very personal. Salmonella at its worst on occasions. Some (not all) of the big cockerel’s who roost at the top of the office, otherwise known as ‘the management’, have been seen to look down on the hens and add to the bacteria that spreads with the contamination. Be warned and be wary! There’s no work life balance, no flexi and no support towards dependants. So, if you have chicks or old hens to care for, you’ll struggle without taking annual leave (unless there’s a weather storm and they need you; then its different farm yard. Then they’ll almost open the cages and allow you to be free-range so they get enough eggs to deliver on their stats). My advice is this, unless you’re a pedigree hen and get offered a job it won’t be a career, contrary to what you're - more...
Worked there for nearly two years, got me involved in quite a few interesting projects and there was alot of opportunity to earn decent money with double and sometimes triple time for your overtime. Some downsides to progression being largely family related but overall a decent management team and good morales to pay and sickness ect. Would recommend to any and all.
There is a buzz about the office. Everyone is willing to help their colleagues. Full benefits package available to all employees. Private medical cover is included. Full training is given and everyone helps each other Nobody pulls rank Managment are very approachable
Great work/life balance
Permanent roles are hard to find
Very busy environment to work in. Learned how to manage a crisis situation in an incident where people had no electricity due to severe weather. Most enjoyable part of the job was seeing how far I came in the time I spent there
Good Benefits package
long hours required
I worked there and the job was interesting the staff were all nice but I fell foul of a manager who disregarded the health and safety of all staff ..phone system quality shocking ACOUSTIC SHOCK ,, caused stress ... Manager asked me to walk outside and promptly asked me did I really need the job .. Decibel level on phone at times was approx 90db ... BE AWARE
Good job, friendly staff
Health and safety ignored and bi polar management
Sadly the company is not good at supporting staff who have young families and wish to work flexibly. this is from personal experience. however the job and pay/benefit package is exceptionally good. If you are a career driven and do not mind working unsociable hours then this could be the business for you
not family friendly
The job is interesting but i now need more hours the people are friendly good company to work for but the hours are set for six till nine my duty's are clean seven class rooms two shower rooms five tiolets office and reception
not enough hours