Electricity North West Culture reviews
United Kingdom34 reviews
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I hated working here. Very disappointed as it was supposed to be my dream job. It became obvious after a short time that corruption is embedded into the work culture. Many, many times we did an hours work and spent the rest of the time having a brew but if, shock horror, you don't like that you won't be popular. My team's motto, " you're not fighting if you're marching". Pathetic. I resigned!.
Treated like battery hens with call out pizza disguised as ‘welfare’ when in-fact it’s an incentive to stay late when THEY NEED YOU for their KPI’s to be met during storm conditions. In addition to lukewarm pizza, the time and half offered is a real tug for the old purse strings with the hourly rate being so rubbish compared to other companies. Most employees in the contact centre are fairly nice, I’d say some are lovely but the few cockerels who spend the majority of their time discussing office politics during their extended smoking breaks actually pollute the place with their cocker-doodle-doing. It doesn’t matter how many eggs a hen lays, if their face doesn’t fit then it’ll be stopped from progressing until pushed out of the cage. The amount of gossip that fly’s around the place is contaminated and can be very personal. Salmonella at its worst on occasions. Some (not all) of the big cockerel’s who roost at the top of the office, otherwise known as ‘the management’, have been seen to look down on the hens and add to the bacteria that spreads with the contamination. Be warned and be wary! There’s no work life balance, no flexi and no support towards dependants. So, if you have chicks or old hens to care for, you’ll struggle without taking annual leave (unless there’s a weather storm and they need you; then its different farm yard. Then they’ll almost open the cages and allow you to be free-range so they get enough eggs to deliver on their stats). My advice is this, unless you’re a pedigree hen and get offered a job it won’t be a career, contrary to what you're - more...
A typical day starts with reviewing all received emails and prioritizing them in order of importance before replying. I acquired new skills such as basic SAP usage. Electricity North West is a well managed company whose management teams graduated from the lower ranks of the company therefore have vast knowledge day to day dealings with their customers. There is a teamwork work place culture. The hardest part of the job is pursuing late payers. I enjoyed resolving issues customers may have and working within a very friendly and helpful team.
Free Tea and Coffee, you can start early or late
Traffic delays to and fro
The role was varied and deadlines were to be met. I found it enjoyable learning so much about the company, procedures and the management were fantastic. All the staff were friendly, helpful and fun which added to the overall experience of working there. Unfortunately my contract ended but I'd be back like a shot if a vacancy arose in the future!
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